Telecommunications Operations Manager Jobs in Ontario

Operations Leadership 

• Own day-to-day IT infrastructure and network operations across cloud and onprem, ensuring consistent service delivery and customer experience for internal stakeholders.
• Establish and maintain ITIL-aligned practices for incident, problem, change, request, and service level management.
• Define and report on operational KPIs/SLAs/SLOs (availability, latency, MTTR, change success rate, patch compliance, capacity utilization).
• Ensure major incident response, escalation management, postincident reviews, and remediation planning is in place and governed.

Network Operations (Cloud + OnPrem)

• Provide operational ownership for enterprise and datacenter networking including routing/switching, SDWAN/VPN, DNS/DHCP/IPAM, load balancing, firewalling, segmentation, and secure remote access.
• Ensure resilient connectivity to critical environments (e.g., NOC/SOC tooling, satellite ground segment interfaces, corporate services, partner interconnects).
• Oversee network performance management, capacity planning, and lifecycle upgrades with minimal downtime.

Infrastructure Operations (Cloud + OnPrem)

• Own operations for compute, storage, and platform services across virtualization, container platforms, backup/restore, identity integration, and monitoring/observability.
• Drive standardized build patterns (gold images, IaC, configuration management) and ensure reliable patching and vulnerability remediation.
• Maintain operational runbooks, platform documentation, and support models across hybrid infrastructure.

Datacenter Operations 

• Manage physical datacenter operations including rack/stack, cabling, power/cooling coordination, asset management, hardware break/fix, spares strategy, and access controls.
• Ensure datacenter compliance with safety, security, and operational best practices (e.g., access logs, visitor processes, maintenance scheduling).
• Coordinate with facilities and vendors on maintenance windows and environmental monitoring.

Security, Risk, and Compliance

• Partner with Cyber Security and compliance to implement and operate controls such as network segmentation, privileged access management, logging/monitoring, endpoint hardening, and secure configuration baselines.
• Ensure operational compliance with internal policies and external requirements (e.g., audit evidence, change records, access reviews, retention policies).
• Own infrastructure risk register items and mitigation plans related to uptime, cyber risk, capacity, and vendor dependencies.

Disaster Recovery

• Maintain and test DR capabilities for critical infrastructure services, including backup strategies, recovery procedures, and DR exercises.
• Ensure infrastructure supports recovery objectives (RTO/RPO) aligned to business needs for telco-grade operations.

Financial Management & Vendor Leadership

• Manage annual operating budget and forecast for infrastructure operations (cloud spend, maintenance/support contracts, circuits, licensing).
• Drive cost optimization (FinOps principles) including right-sizing, reserved capacity, storage lifecycle, and contract renegotiations.
• Lead vendor performance management for MSPs, telco carriers, cloud providers, OEMs, and colocation/facilities providers.

Strategy, Roadmap & Continuous Improvement

• Develop the infrastructure and network operations roadmap: modernization, resiliency improvements, automation, observability, standardization, and lifecycle refresh.
• Introduce automation and self-service using IaC and CI/CD where applicable to reduce toil and increase consistency.
• Ensure operational readiness for new services/projects through structured operational acceptance (OLA/SLA, monitoring, runbooks, support handoffs).

• 10+ years in IT infrastructure/network operations, including 5+ years in a leadership role (manager/director level).
• Demonstrated experience operating hybrid environments (cloud + onprem) with high availability requirements.
• Strong background in enterprise networking (routing/switching, firewalls, VPN/SDWAN, DNS/DHCP, load balancing).
• Experience with infrastructure platforms (virtualization and/or container platforms), backup/restore, monitoring/observability, and patch/vulnerability management.
• Proven capability in service management practices (incident/change/problem) and major incident processes.
• Experience managing vendors, budgets, and cross-functional stakeholders.
• Excellent written and verbal communication, able to translate technical risk into business impact.
• Experience in telecommunications or satellite environments with 24x7 operations, mission-critical networks, and strict resiliency needs.
• Familiarity with NOC/SOC operations
• Relevant experience with: Azure, Kubernetes, Fortinet, Arista, HPC environments, HPE infrastructure, IAM, AAA
• Experience with Zero Trust and modern network segmentation patterns
• Experience implementing FinOps practices for cloud cost governance

Leadership Competencies

• Ownership & Accountability: drives closure, manages risk, ensures follow-through.
• Customer & Stakeholder Focus: balances speed, cost, and reliability.
• People Leadership: coaches, develops, and retains high-performing teams.
• Operational Excellence: builds predictable, measurable, repeatable operations.
• Crisis Leadership: calm and structured under pressure; leads incident response effectively.
• Strategic Thinking: prioritizes investments based on business impact and risk reduction.