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Telecommunications Csr Jobs (NOW HIRING)

Jivetel Communications

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Telecommunications Customer Service Representatives

Waterbury, CT · On-site

$16 - $17/hr

We are seeking a Customer Service Representative to join our team! Are you an organized people person who enjoys keeping customers happy and the gears of a company running smoothly? We are looking ...

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Addison Group

Customer Service Representative

Herndon, VA · On-site

$22 - $23/hr

Telecommunications Location: Herndon, VA Assignment Type: Contract | Hybrid (3-4 days onsite) Pay: $22.00-$23.00 per hour Work Schedule: Monday-Friday | 8:30 AM-5:00 PM | 40 hours per week Benefits:

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Telecommunications Csr information

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How much do telecommunications csr jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telecommunications csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Telecommunications Csr vs Customer Service Representative?

AspectTelecommunications CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge of telecom servicesHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall centers, telecom offices, remote supportRetail stores, call centers, office settings
Employer & Industry UsageTelecom companies, internet providersVarious industries including retail, finance, telecom
Common Search & ComparisonFocus on telecom-specific support and technical issuesGeneral customer service across industries

Telecommunications Customer Service Representatives specialize in supporting telecom products and services, often requiring technical knowledge. In contrast, Customer Service Representatives handle a broader range of customer inquiries across multiple industries. While both roles involve assisting customers, Telecommunications CSRs focus on telecom-specific issues, making their skills more specialized within the telecommunications industry.

Is remote telecommunications CSR a stressful job?

Remote telecommunications customer service representatives (CSRs) often experience stress due to handling customer inquiries, technical issues, and meeting performance metrics. The job requires strong communication skills, patience, and the ability to manage high call volumes, which can contribute to stress levels depending on workload and support systems. However, some employers offer flexible schedules and training to help manage stress.

What is a telecommunications customer service representative?

A telecommunications customer service representative is a professional who assists customers with inquiries, technical issues, and service-related problems related to phone, internet, or cable services. They often use phone, chat, or email communication tools and require good communication skills and knowledge of the company's products and services.

What cities are hiring for Telecommunications Csr jobs?

Cities with the most Telecommunications Csr job openings:

What states have the most Telecommunications Csr jobs?

States with the most job openings for Telecommunications Csr jobs include:

What are popular job titles related to Telecommunications Csr jobs?

For Telecommunications Csr jobs, the most frequently searched job titles are:

Infographic showing various Telecommunications Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 6% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Telecommunications Customer Service Representatives

Waterbury, CT • On-site

Jivetel Communications
Telecommunications • 11 - 50 employees
Learn more about Jivetel Communicationsexternal

$16 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

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Job description

We are seeking a Customer Service Representative to join our team!

Are you an organized people person who enjoys keeping customers happy and the gears of a company running smoothly?

We are looking for someone who first and foremost knows the value of happy customers and who can also take charge of daily and weekly tasks making sure they are done well and on time. You will be responsible for helping customers by providing product and service information and resolving issues.
Responsibilities:

  • Handle customer inquiries
  • Provide information about the products and services
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Processing and Replying to billing and feature request related calls and emails
  • Adding and removing services from customer accounts
  • Provide basic pricing information for our residential sales products and services
  • Telephone receptionist

​Qualifications:

  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Outgoing and enjoys interacting directly with customers to answer questions via phone and/or email
  • Detail-oriented

Company Description

Since 2005, Jivetel has been at the cutting-edge of the IP telephony industry, providing small to mid-sized clients with the very latest in Hosted PBX, SIP trunking, and fax solutions. With a passion for perfection, Jivetel has earned the trust and confidence of corporate and nonprofit clients from across the spectrum who value the sense of partnership and cherish the personal relationship they share with Jivetel. In a recent survey, an astounding 98% of our clients rated Jivetel as exceeding their expectations in functionality, reliability, expertise, responsiveness, and overall satisfaction.