Telecom Service Delivery Analyst Jobs (NOW HIRING)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is seeking a skilled project management professional to lead client-facing implementation and delivery projects from initiation through completion. In this role, you will coordinate cross-functional teams to deliver product and service solutions, including capital equipment, enterprise software, system integration, and consulting engagements. Success in this position requires strong project management capabilities, the ability to manage competing priorities, and a customer-focused approach to delivering technology-driven solutions that enhance client satisfaction.

This role is hybrid, meaning you will assigned to one of our Broadridge locations and given the flexibility to work remotely 2-3 days per week.

Job Responsibilities

• Coordinate all phases of client-facing product or service projects from initiation through installation and completion.

• Manage implementations involving capital equipment, enterprise software, system integration, or consulting engagements.

• Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved.

• Partner with cross-functional teams, including Sales, Systems Engineering, Product Development, and other stakeholders.

• Support delivery of new or enhanced products and services with a focus on improving customer satisfaction through technology.

• Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle.

• Communicate project status, challenges, and sensitive information clearly to stakeholders.

• May work on-site at client locations as needed.

Preferred Qualifications

• 3-5 years of strong project management experience in client-facing implementation or delivery environments.

• In-depth knowledge and experience within project management or a related discipline.

• Solid technical background with the ability to manage complex technology-focused projects.

• Specialized functional expertise typically gained through formal education and relevant work experience.

• Experience working independently with minimal guidance and applying best practices to improve products or services.

• Understanding of business processes, cross-functional collaboration, and how own area integrates with related teams.

• Awareness of market trends, competitive landscape, and customer needs.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.