... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Director, eCommerce QA
Greenwood Village, CO · On-site +1
As Director, eCommerce Quality Assurance, you will lead the evolution from traditional QA to an ... Experience in telecom, cable, broadband, wireless or mobile industries * Leading QE organizations ...
Director, eCommerce QA
Greenwood Village, CO · On-site +1
As Director, eCommerce Quality Assurance, you will lead the evolution from traditional QA to an ... Experience in telecom, cable, broadband, wireless or mobile industries * Leading QE organizations ...
Job Title: QA/QC Inspector Location: 445 Woodline Drive Spring TX USA 77386 Assignment 6 months ... We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions ...
Job Title: QA/QC Inspector Location: 445 Woodline Drive Spring TX USA 77386 Assignment 6 months ... We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions ...
QA/QC Inspector
Spring, TX · On-site
Job Title: QA/QC Inspector Location: 445 Woodline Drive Spring TX USA 77386 Assignment 6 months ... We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions ...
QA/QC Inspector
Spring, TX · On-site
Job Title: QA/QC Inspector Location: 445 Woodline Drive Spring TX USA 77386 Assignment 6 months ... We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions ...
QA/QC Inspector
Spring, TX · On-site
Job Title: QA/QC Inspector Location: 445 Woodline Drive Spring TX USA 77386 Assignment 6 months ... We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions ...
Quick apply
QA/QC Inspector
Spring, TX · On-site
Job Title: QA/QC Inspector Location: 445 Woodline Drive Spring TX USA 77386 Assignment 6 months ... We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions ...
QA Analyst
Saint Louis, MO · On-site
Working on Telecom Order Dashboards * Working Knowledge of Telecom Order Life cycle including ... quality people"
QA Analyst
Saint Louis, MO · On-site
Working on Telecom Order Dashboards * Working Knowledge of Telecom Order Life cycle including ... quality people"
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... Quality Assurance Analysis, Project Managers, and Validation Engineers positions with employees ... and telecom and much more. We work directly with clients from different domains. To name a few:
... Quality Assurance Analysis, Project Managers, and Validation Engineers positions with employees ... and telecom and much more. We work directly with clients from different domains. To name a few:
Senior Test / QA Lead
Bellevue, WA · On-site
As a Test /QA Lead you will have the opportunity to: Create and maintain test strategy / plans ... Extensive Telecom Background a must Additional Information All your information will be kept ...
Senior Test / QA Lead
Bellevue, WA · On-site
As a Test /QA Lead you will have the opportunity to: Create and maintain test strategy / plans ... Extensive Telecom Background a must Additional Information All your information will be kept ...
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
Quick apply
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous ...
... Quality Assurance Analysis, Project Managers, and Validation Engineers positions with employees ... and telecom and much more. We work directly with clients from different domains. To name a few:
... Quality Assurance Analysis, Project Managers, and Validation Engineers positions with employees ... and telecom and much more. We work directly with clients from different domains. To name a few:
... QA Tester opportunities supporting U ... S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. This ...
... QA Tester opportunities supporting U ... S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. This ...
... QA Tester opportunities supporting U ... S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. This ...
... QA Tester opportunities supporting U ... S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. This ...
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Required Skills: o Unix scripting, FIX, Oracle - Backend QA resource for Front Office o Unix ...
In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Required Skills: o Unix scripting, FIX, Oracle - Backend QA resource for Front Office o Unix ...
... QA Tester opportunities supporting U ... S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. This ...
... QA Tester opportunities supporting U ... S.-based client projects across Healthcare, Banking, Telecom, and E-Commerce domains. This ...
Telecom Quality Assurance information
See salary details
$12.98 - $15.76
9% of jobs
$17.41 is the 25th percentile. Wages below this are outliers.
$15.76 - $18.53
28% of jobs
The median wage is $19.87 / hr.
$18.53 - $21.31
29% of jobs
$23.06 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.08
16% of jobs
$24.08 - $26.86
6% of jobs
$26.86 - $29.63
3% of jobs
$29.63 - $32.41
2% of jobs
$32.41 - $35.18
3% of jobs
$35.18 - $37.96
2% of jobs
$37.96 - $40.73
1% of jobs
$40.73 - $43.51
1% of jobs
$12
$23
$43
How much do telecom quality assurance jobs pay per hour?
As of May 31, 2026, the average hourly pay for telecom quality assurance in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Telecom Quality Assurance professional, and why are they important?
To thrive as a Telecom Quality Assurance professional, you need a solid understanding of telecommunications networks, protocols, and testing methodologies, typically supported by a degree in engineering or a related field. Familiarity with tools such as Wireshark, JIRA, Selenium, and relevant certifications like ISTQB are commonly required. Strong analytical thinking, attention to detail, and effective communication skills help ensure thorough testing and clear reporting of issues. These skills are crucial for maintaining high network performance, reducing downtime, and ensuring customer satisfaction in complex telecom environments.
What are some typical challenges faced by Telecom Quality Assurance professionals when testing network performance?
Telecom Quality Assurance professionals often encounter challenges such as rapidly evolving network technologies, complex integration with legacy systems, and the need to ensure high reliability across diverse devices and platforms. Testing network performance can involve simulating real-world usage conditions, managing large volumes of test data, and troubleshooting intermittent issues that are difficult to reproduce. Effective collaboration with network engineers, developers, and customer support teams is essential to identify root causes and implement lasting solutions.
What is Telecom Quality Assurance?
Telecom Quality Assurance (QA) refers to the systematic processes and practices used to ensure that telecommunications products, services, and networks meet predefined quality standards and function reliably. QA professionals in the telecom sector test equipment, software, and network performance to identify issues, verify compliance with industry regulations, and enhance customer experience. Their work includes developing test plans, executing tests, documenting results, and collaborating with engineering teams to resolve defects. Overall, they play a critical role in maintaining service quality, reducing downtime, and supporting innovation within the telecom industry.
What is the difference between Telecom Quality Assurance vs Telecom Network Engineer?
| Aspect | Telecom Quality Assurance | Telecom Network Engineer |
|---|---|---|
| Certifications | ISTQB, Telecom-specific QA certifications | CCNA, CCNP, Cisco certifications |
| Work Environment | Testing labs, office settings, remote testing | Fieldwork, network operation centers, offices |
| Primary Focus | Ensuring telecom services meet quality standards | Design, implement, and maintain telecom networks |
| Industry Usage | Quality assurance teams, testing departments | Network operations, engineering teams |
While both roles are essential in the telecom industry, Telecom Quality Assurance focuses on testing and ensuring service quality, whereas Telecom Network Engineers design and maintain the network infrastructure. Understanding these differences helps in choosing the right career path or job focus within telecom companies.
More about Telecom Quality Assurance jobs
What cities are hiring for Telecom Quality Assurance jobs? Cities with the most Telecom Quality Assurance job openings:
What states have the most Telecom Quality Assurance jobs? States with the most job openings for Telecom Quality Assurance jobs include:
What job categories do people searching Telecom Quality Assurance jobs look for? The top searched job categories for Telecom Quality Assurance jobs are:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
- Develop and implement QA frameworks, scorecards, and calibration sessions.
- Analyze quality trends and provide actionable insights to operations and training teams.
- Ensure compliance with client standards, internal policies, and regulatory requirements.
- Conduct audits, feedback sessions, and coaching to improve agent performance.
- Collaborate with stakeholders to align QA initiatives with business goals.
- Prepare and present quality reports to internal leadership and clients.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Bachelor’s degree in business, Quality Management, or a related field (preferred).
- 3+ years of experience in a QA leadership role within a BPO or contact center.
- Strong knowledge of QA methodologies, tools, and contact center operations.
- Excellent analytical, coaching, and communication skills.
- Experience with QA software, CRM systems, and reporting tools.
- Certifications in Quality, Six Sigma, or related areas (a plus).
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US