Telecom Operations Manager Jobs in Windermere, FL

Company Overview

Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're now expanding our service to the greater Central Florida market. With a deep heritage in delivering solutions, with a top-down commitment to customer satisfaction, Smart City Telecom provides cutting-edge Internet and voice services that are unrivaled in the industry.

While Smart City Telecom is continuously updating our products and services to make sure that we deliver the highest quality, we continue to live by the core values upon which we were founded. Above all else, we operate with integrity without compromise – we deliver what we say we will deliver, and we do right by all our customers, business partners, and vendors.

We are committed to recruiting, developing, rewarding, and retaining the best possible candidates in the workforce. We strive to assist our team members in accomplishing both individual and overall organizational goals. We provide a work environment where people can drive results, develop, and grow their careers. We recognize the individuality of each of us and we are on a mission to create a workplace where you can grow and succeed. At Smart City Telecom, we stand for integrity, efficiency, problem solving, equity, and character in all our relationships and interactions. Our focus is on promoting growth, accountability, and empowerment in the company.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Create, test, continuously monitor, and improve upon new and existing network configurations.
• Lead collaboration with the network planning team on testing of new products and features.
• Continuously measure and optimize the performance, effectiveness, and uptime of mission critical systems.
• Ensure data, software, hardware, and infrastructure protection by planning and implementing appropriate network security controls.
• Track, research, and recommend software upgrades for existing programs and systems.
• Document network management processes and automate repetitive tasks.
• Design, improve and execute disaster recovery operations when required.
• Advocate for security and performance standards in the organization.
• Perform other duties and/or contribute to various projects working with minimal supervision, including helping other departments and team members, as directed by supervisor or department head to meet company and departmental goals.
• Design, provision, and support internet (DIA), Ethernet transport (Metro E and MPLS), and SDWAN network services for business customers.
• Work with other engineering teams to implement complex network changes.
• Proactively identify, research, and recommend solutions for trending customer issues.
• Own troubleshooting and maintenance of complex networks, systems, applications, security, and services, and serve as an escalation point for NOC team members.
• Provide ongoing guidance, mentorship, and technical development to junior and mid-level network engineers, contributing to succession planning and team capability growth.
• Communicate with vendors and other departments to coordinate outage recovery/resolution.

General Qualifications

• A vital interest in contributing to the success of the department’s goals.
• Competency and experience in Microsoft Office and ability to learn Smart City Telecom proprietary software.
• Effective verbal, written, and interpersonal skills.
• Eagerness to adapt existing processes to new, improved systems.
• Excellent organizational skills, time management, initiative, diligence, follow-through.
• Strong attention to detail with an analytical mind and excellent problem-solving skills.
• Exceptional customer service skills with an ability to explain complex situations in simple terms

Required Qualifications

• Advanced knowledge of network theory and protocols, including OSPF, BGP, IS-IS, BFD, MPLS, and VXLAN; with deep hands-on expertise in Cisco IOS-XR architecture, including segment routing (SR-MPLS), traffic engineering, and XR-specific CLI, configuration management, and troubleshooting workflows.
• Advanced knowledge of underlay/overlay networking concepts, including L2/L3 VPN, MPLS L3VPN (VRFs, MP-BGP), and EVPN; ability to design, provision, and troubleshoot end-to-end MPLS-based service delivery across a carrier network.
• Hands-on experience with carrier QoS, including MPLS EXP-based classification and marking, DiffServ traffic classes, and hierarchical QoS (HQoS) policy design.
• Familiarity with Ethernet service OAM, including connectivity fault management (CFM, IEEE 802.1ag) and performance monitoring for service assurance on Metro Ethernet and EVPN services.
• Solid working knowledge of cybersecurity principles, attack vectors, and defensive techniques, with demonstrated application in network and system hardening.
• Proficiency in Python for network automation, tooling development, and data-driven operational workflows, including experience with libraries such as Netmiko, NAPALM, Nornir, and Requests.
• Proficiency in shell scripting (e.g., Bash) for automation and system maintenance.
• Must have an obsessive attention to detail when authoring technical documentation, architecture diagrams, and SOPs for operational teams.
• 5+ years’ experience installing, configuring, and securing Cisco IOS-XE/IOS-XR, Ciena, and Calix networks; with demonstrated Cisco IOS-XR expertise including router platform management (ASR 9K, NCS 540/5500 series), model-driven telemetry, gRPC/NETCONF, and large-scale MPLS/segment routing deployments.
• 5+ years’ hands-on experience designing, operating, and troubleshooting MPLS networks in a carrier or service provider environment, including L2VPN, L3VPN, SR-TE for traffic engineering, FRR, and segment routing (SR-MPLS) label distribution through the IGP.
• 5+ years’ experience troubleshooting network and system failures while establishing paths to resolution.
• 5+ years’ experience installing, changing, and securing Linux system environments.
• 5+ years’ relevant experience in Internet Service Provider (ISP) and/or Telecommunications networks.
• 3-5 years’ experience working with structured data, including JSON, XML, YAML, and CSV.
• 3-5 years’ experience with Python, Ansible, and Ansible Tower/AWX for network/system automation.

Desired Qualifications

• Proficiency with version control systems such as Git, including branching, pull requests, and integration with CI/CD pipelines.
• Expertise in Linux security hardening practices, including CIS benchmarks, SELinux/AppArmor policies, and audit logging.
• Experience managing services such as Apache/Nginx, DNS, and DHCP in Linux environments.
• Ability to troubleshoot boot issues, kernel modules, and package dependencies.
• Proficiency in PowerShell scripting for automation, system management, and operational tooling development.
• Ability to troubleshoot Windows system issues including authentication, network connectivity, and service failures.
• Experience managing Windows-based infrastructure in hybrid or cloud-integrated environments (e.g., Azure AD, Intune, WSUS).
• 3-5 years’ experience with security system design and configuration.
• 2-3 years’ experience installing and/or troubleshooting SD-WAN environments.
• 2-3 years’ experience using analytics platforms, including Zabbix, Grafana, Elasticsearch, NetBrain, and Arbor Sightline.
• 2-3 years’ experience installing, configuring, and securing Windows Server environments (e.g., Active Directory, DNS, DHCP, Group Policy).
• Relevant network, security, or systems certifications (e.g., CCNP, CCNA, RHCE, LFCS) strongly preferred.

Working Conditions

• Hybrid work schedule with in-office and at-home workdays. Schedule may vary depending on business needs.
• Indoor office working environment with prolonged sitting.

Benefits Include (Full-Time Team Members)

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits - Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance Plan
• Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Training & Educational Reimbursement Program
• Team Member Recognition Programs

Background Screening: As part of our standard hiring process for new employees, employment with Smart City will be contingent upon successful completion of a pre-employment drug screening, background check, and motor vehicle check. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Smart City is an E-Verify employer.

Equal Employment Opportunities: Smart City is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimers:

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Smart City does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Smart City, they are not for employment with us but may relate to another company with a similar name.

NO OUTSIDE AGENCIES

Smart City is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Smart City via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Smart City HR/Recruitment will be deemed the sole property of Smart City. No fee will be paid in the event the candidate is hired by Smart City as a result of the referral or through other means.