ZipRecruiter

Log In

1

Telecom Operations Analyst Jobs (NOW HIRING)

Koch

Telecom Provisioning & Billing Analyst

Plano, TX · On-site

The Telecom Provisioning & Billing Analyst plays a key role in ensuring reliable, cost-effective ... Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational ...

ALPINE POWER SYSTEMS INC

Operations Analyst

Redford, MI · Hybrid

... telecom, cable, and motive power solutions. Alpine has expanded its operations to become one of the ... Alpine Power Systems is seeking a full-time in-office Operations Analyst in our Redford Michigan ...

New

E*Pro, Inc.

Network Operations Analyst

Bessemer, AL · On-site

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Hi, We do have a Contract opportunity for Network Operations Analyst with our implementation ...

PruittHealth

Telecom Analyst

Norcross, GA · On-site

... operation of telecom systems 5.Generate telecommunications usage and network traffic reports 6 ... Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend ...

CTE Recruiting

Telecom Analyst

Norcross, GA · On-site

$65K - $70K/yr

... continued, uninterrupted operation of telecom systems · Generate telecommunications usage and network traffic reports · Configure, test, monitor, maintain, and troubleshoot end user ...

Pruitthealth Corporation

Telecom Analyst

Norcross, GA · On-site

... operation of telecom systems 5.Generate telecommunications usage and network traffic reports 6 ... Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend ...

1GLOBAL

Sales Operations Analyst

Warsaw, IN · On-site

Powered by a best-in-class telecom platform with its own owned and operated global mobile core ... About the Team 1GLOBAL is looking for a data-driven and proactive Sales Operations Analyst / Sales ...

next page

Showing results 1-20

All JobsTechnology JobsTelecommunications JobsTelecommunications Specialist JobsTelecom Operations Analyst Jobs

Telecom Operations Analyst information

See salary details

$14

$33

$56

How much do telecom operations analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for telecom operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What is a telecom operations analyst?

Telecom Operations Analysts are professionals who manage, monitor, and optimize telecommunications systems within an organization. They analyze network performance, troubleshoot issues, and ensure that communication services such as voice, data, and video are running efficiently. These analysts often work with vendors, handle billing or cost analysis, and provide recommendations to improve telecom infrastructure. Their role is crucial for maintaining uninterrupted and cost-effective communication services.

What are the main challenges a telecom operations analyst faces when managing network performance and service reliability?

Telecom Operations Analysts often encounter challenges in proactively identifying and resolving network issues to maintain optimal performance and service reliability. They must analyze large volumes of network data, coordinate with cross-functional teams, and respond quickly to outages or service disruptions. Balancing the need for immediate problem-solving with ongoing process improvements can be demanding, but it's also a key part of the role’s dynamic environment. Strong communication and analytical skills help analysts effectively collaborate with engineers, vendors, and support teams to ensure seamless network operations.

What are the key skills and qualifications needed to thrive as a telecom operations analyst, and why are they important?

To thrive as a Telecom Operations Analyst, you need a solid understanding of telecommunications networks, data analysis, and problem-solving, typically backed by a degree in computer science, information technology, or a related field. Familiarity with network management tools, telecom billing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is often required. Strong analytical thinking, attention to detail, and effective communication skills help you interpret data and collaborate with cross-functional teams. These skills are essential for optimizing telecom operations, minimizing downtime, and ensuring efficient service delivery.

What is the difference between Telecom Operations Analyst vs Network Analyst?

AspectTelecom Operations AnalystNetwork Analyst
Required CredentialsBachelor's in Telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Bachelor's in Computer Science, Networking, or related; certifications like CCNA or CompTIA Network+
Work EnvironmentTelecom service providers, corporate telecom departments, network operations centersIT departments, network service providers, data centers
Employer & Industry UsageTelecom companies, large corporations managing telecom infrastructureIT firms, telecom companies, enterprise networks
Common Search & ComparisonYesYes

While both roles involve network and communication systems, Telecom Operations Analysts focus on managing telecom services, billing, and network performance specific to telecommunications providers. Network Analysts primarily handle network infrastructure, troubleshooting, and performance optimization across various IT environments. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and focus.

Is a telecom operations analyst entry level?

A telecom operations analyst role can be entry level or require some experience, depending on the employer. Entry-level positions typically require basic knowledge of telecommunications systems, data analysis, and relevant tools like Excel or network monitoring software. More advanced roles may require prior experience or certifications such as Cisco or CompTIA certifications.

What cities are hiring for Telecom Operations Analyst jobs?

Cities with the most Telecom Operations Analyst job openings:

What states have the most Telecom Operations Analyst jobs?

States with the most job openings for Telecom Operations Analyst jobs include:

What are popular job titles related to Telecom Operations Analyst jobs?

For Telecom Operations Analyst jobs, the most frequently searched job titles are:

Infographic showing various Telecom Operations Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Telecom Operations Analyst/Administrator

Cincinnati, OH • On-site

Capgemini
Technology, Communication and Media • 10K+ employees
Learn more about Capgeminiexternal

Other

Posted 8 days ago

Capgemini North America rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - We are seeking a Telecommunications Operations Analyst/Administrator to support the day-to-day administration. The primary responsibility of this role is to execute telephony moves, adds, changes, and deletions (MACDs) across Cisco Call Manager (CUCM), Cisco Unity Connection, and Cisco Unified Contact Center Enterprise (UCCE) platforms.

Cisco Telephony Administration
  • Perform daily moves, adds, changes, and deletions (MACDs) within:
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection
  • Cisco Unified Contact Center Enterprise (UCCE)
  • Create, modify, and deactivate user accounts and device profiles.
  • Assign and manage phone extensions according to established location-based numbering plans.
  • Configure user profiles in accordance with organizational naming standards and telephony policies.
  • Provision and maintain voicemail accounts and associated settings.
  • Configure contact center agent accounts, including:
    • Agent IDs
    • Team assignments
    • Skill group assignments
    • Peripheral associations
    • Agent profile updates
  • Validate configurations and ensure accuracy of routing and telephony assignments.
Operational Support
  • Process incidents and service requests within established SLAs.
  • Maintain documentation of telephony changes and configuration activities.
  • Perform quality checks on completed provisioning activities.Oops
Secondary ResponsibilitiesIncident Response and Tier 1 Support
  • Respond to telephony-related incident tickets.
  • Troubleshoot and resolve basic Cisco collaboration issues.
  • Investigate and assist with:
    • Webex softphone login failures
    • Cisco Finesse login issues
    • Voicemail access problems
    • Extension and device registration issues
    • Basic call routing concerns
    • User provisioning discrepancies
  • Escalate complex issues to appropriate engineering or support teams.
  • Communicate status updates and resolutions to end users and stakeholders.
Required (Primary) Skills
  • Cisco Unified Communications
  • Cisco Unified Communications Manager (CUCM) administration
  • Cisco Unity Connection administration
  • Cisco Unified Contact Center Enterprise (UCCE) administration
  • User provisioning and account management
  • Extension and dial plan administration
  • Voicemail management
  • Contact Center Operations
  • Agent onboarding and offboarding
  • Skill group assignment and maintenance
  • Team and agent configuration
  • Contact center user administration
  • Technical Support
  • Basic telephony troubleshooting
  • Cisco Finesse support
  • Webex application support
  • Incident and service request management
  • Root cause identification and problem resolution
General Technical Skills
  • Windows desktop troubleshooting
  • Active Directory user management (preferred experience)
  • General ticketing system experience
  • Microsoft Office applications
Preferred Skills
  • Cisco Contact Center expertise beyond basic UCCE administration.
  • Knowledge of Cisco Call Manager Calling and Cisco UCCE.
  • Familiarity with SIP and VoIP technologies.
  • Experience with Webex softphone deployments.
  • Understanding of telephony routing concepts and call flows.
  • Experience working within enterprise service management processes (ITIL).
  • Exposure to workforce management or contact center operations.
  • Experience documenting procedures and maintaining operational runbooks.
Experience Requirements Minimum Qualifications
  • Experience administering Cisco Unified Communications environments.
  • Experience performing telephony MACD activities.
  • Experience supporting Cisco Call Manager and Unity Connection.
  • Experience provisioning contact center agents in UCCE or similar contact center platforms.
  • Experience working within an enterprise ticket management environment.

The base compensation range for this role in the posted location is: 80000 - 100000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance,

#J-18808-Ljbffr

What Capgemini North America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply