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Telecom Customer Service Analyst Jobs (NOW HIRING)

Clinical Architecture

Client Service Analyst

Carmel, IN · Hybrid

... customer service. Come join our team for happier workdays. Client Service Analyst Clinical ... Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The ...

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Client Service Analyst

Miami, FL · On-site

Client Service Analyst responsibilities: * Serve as premium and claims contact between clients and reinsurers. * Analyze and understand reinsurance contracts. * Ability to create and analyze various ...

Lockton, Inc.

Client Service Analyst

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$21.10 - $44.99/hr

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Telecom Provisioning & Billing Analyst

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GEODIS

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Telecom Customer Service Analyst information

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How much do telecom customer service analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telecom customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

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Infographic showing various Telecom Customer Service Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Client Service Analyst

Carmel, IN • Hybrid

Clinical Architecture
IT Services • 51 - 200 employees
Learn more about Clinical Architectureexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Collaborate with the Client Success Manager to ensure client satisfaction.

  • Become a product expert and educate clients on product features and enhancements.

  • Analyze client configurations, identify areas for improvement, and propose solutions.

Job description

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.  

Client Service Analyst 

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. 

  • This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
  • Applicants must be authorized to work in the U.S. without sponsorship.  
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

  • Collaborate with the Client Success Manager to ensure client satisfaction. 
  • Become a product expert with the support of our internal teams. 
  • Educate clients on product features and enhancements using virtual technology. 
  • Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. 
  • Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment. 
  • Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations. 
  • Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance. 
  • Translate client needs into actionable items. 
  • Efficiently and accurately respond to inquiries, both written and verbal. 
  • Collaborate with internal teams to troubleshoot issues and test software enhancements. 

Qualifications 

  • Bachelor's degree preferred, high school diploma or equivalent required. 
  • Minimum 2+ years experience in SaaS, software support, or client success required. 
  • Previous software, data analysis, analytics, and / or informatics experience is required.
  • Healthcare / Healthcare Terminology knowledge or experience is advantageous.  
  • Strong communication skills, both written and verbal. 
  • Commitment to continuous learning.

Why Clinical Architecture?
We offer:

  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities. 
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.
  • 401k Matching.
  • Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.