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Telecom Billing Specialist Jobs (NOW HIRING)

Digital Direction

Telecom Order Specialist

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate ... billing helpdesk services. Our unique mix of people includes Advisors with experience managing ...

Gogo

CONTRACT Accounts Receivable Specialist

Broomfield, CO · On-site

$20.50 - $27/hr

Telecom billing experience a plus * Strong attention to details with analytical, organizational and research abilities * Effective problem solving; methodical, detail-oriented and analytical approach ...

Kinsley Power Systems

Project Biller

Snohomish, WA · On-site

$55 - $75/hr

In this role, you won't just "do the billing"-you will be a critical part of our engineering ... Previous experience in Telecom (Outside Plant Engineering) or Construction is a massive plus.

New

The University Of Chicago

$95 - $115/hr

... Telecom Service Desk Support Specialist administers and coordinates daily support operations for ... billing and credits post‑cancellation. * Provisions, maintains, and deletes users and accounts ...

New

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How much do telecom billing specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for telecom billing specialist in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What is a telecom billing specialist?

A Telecom Billing Specialist is responsible for managing the billing processes for telecom services, ensuring accurate invoicing, payment processing, and dispute resolution. They analyze billing data, troubleshoot discrepancies, and work with customers to address billing inquiries. Additionally, they collaborate with internal teams to optimize billing systems and ensure compliance with company policies and industry regulations. This role requires strong attention to detail, analytical skills, and knowledge of telecom pricing structures and billing platforms.

What does a telecom billing specialist do?

A typical workday for a Telecom Billing Specialist involves reviewing and processing customer billing data, generating invoices, and reconciling accounts to ensure all usage and charges are accurate. Specialists frequently investigate and resolve billing discrepancies or disputes, often collaborating with customer service, technical, and finance teams. Tasks may also include updating billing systems, preparing financial reports, and responding to customer or internal inquiries. While the majority of work is detail-oriented and desk-based, strong communication and problem-solving skills are frequently called upon to ensure billing operations run smoothly.

What are the key skills and qualifications needed to thrive as a telecom billing specialist?

To excel as a Telecom Billing Specialist, you need strong analytical skills, attention to detail, and experience with billing processes and telecom industry standards, often supported by a relevant associate's or bachelor's degree. Familiarity with specialized billing software (such as CSG, Amdocs, or Oracle), CRM systems, and possibly certifications in telecom billing are highly beneficial. Excellent problem-solving abilities, communication skills, and the capacity to work well both independently and in a team help professionals stand out. Mastery of these skills ensures accurate billing, efficient resolution of discrepancies, and high-quality service to both internal teams and external customers.

What are the most commonly searched types of Telecom Billing Specialist jobs?

The most popular types of Telecom Billing Specialist jobs are:

What job categories do people searching Telecom Billing Specialist jobs look for?

The top searched job categories for Telecom Billing Specialist jobs are:

Telecom Billing Specialist jobs near you
Infographic showing various Telecom Billing Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $47,241 per year, or $22.7 per hour.

Telecom Order Specialist

Digital Direction

Chicago, IL

Full-time

Re-posted 4 days ago

Job description

Welcome to Digital Direction, your source for Managed Telecom Solutions.

We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team.

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.

Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.

Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.

This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base.  The candidate would interface with clients and vendors to facilitate client orders.  This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote).  

Principal Duties and Responsibilities:

  • 5+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office including Excel and CRM
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered

Responsible for the operational daily management of telecommunications including;

  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • Build inventory records in our CRM utilizing CSRs
  • Possess a high understanding of Telecom contracts

Review of Daily Responsibilities:

  • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion. 

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