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Telecom Account Manager Jobs in Boston, MA (NOW HIRING)

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience. * Experience managing account managers, customer success ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience. * Experience managing account managers, customer success ...

FirstLight

Account Executive

Somerville, MA · On-site

$75K - $85K/yr

Collaborate with peers and management around ways to continually improve the sales organization ... Job Qualifications & Preferences: * 5+ years of B2B sales experience, preferably in a telecom or ...

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All JobsTelecom Account JobsTelecom Account Manager JobsTelecom Account Manager Jobs in Boston, MA

Telecom Account Manager information

See Boston, MA salary details

$31.9K

$71.3K

$114.8K

How much do telecom account manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for telecom account manager in Boston, MA is $71,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Telecom Account Manager vs Telecom Sales Representative?

AspectTelecom Account ManagerTelecom Sales Representative
Primary FocusManaging existing client accounts, ensuring customer satisfaction, and upselling servicesGenerating new sales, prospecting, and closing new clients
Required SkillsCustomer relationship management, product knowledge, negotiationSales techniques, lead generation, communication skills
Work EnvironmentClient offices, account management teamsSales offices, trade shows, client meetings
CertificationsRelevant sales or account management certifications often preferredSales certifications or training often preferred

While both roles operate within the telecom industry, the Telecom Account Manager focuses on maintaining and expanding relationships with existing clients, whereas the Telecom Sales Representative primarily seeks new clients and sales opportunities. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a telecom account manager, and why are they important?

To thrive as a Telecom Account Manager, you need strong sales acumen, industry knowledge, and experience with client relationship management, often supported by a degree in business or communications. Familiarity with CRM software, telecom products, and sales tracking tools is typically required. Excellent interpersonal, negotiation, and problem-solving skills help build lasting client partnerships and resolve issues efficiently. These competencies are vital for driving revenue growth, maintaining customer satisfaction, and ensuring long-term business success in a competitive telecom market.

What are some common challenges telecom account managers face when managing client relationships?

Telecom Account Managers often navigate complex client requirements, rapidly evolving technology offerings, and highly competitive pricing. Building long-term relationships requires staying up-to-date on the latest telecom solutions and proactively identifying opportunities to add value for clients. Additionally, balancing the needs of multiple accounts while coordinating with internal technical and sales teams can be demanding, but strong organizational skills and clear communication help ensure client satisfaction.

What is a telecom account manager?

Telecom Account Managers are professionals responsible for managing relationships with clients or customers in the telecommunications industry. They act as the main point of contact between the telecom company and its clients, ensuring customer satisfaction, resolving issues, and identifying opportunities for upselling or cross-selling products and services. Their role often involves understanding client needs, preparing proposals, negotiating contracts, and collaborating with internal teams to deliver solutions. Telecom Account Managers play a key part in maintaining long-term business relationships and driving revenue growth for their company.
What are popular job titles related to Telecom Account Manager jobs in Boston, MA? For Telecom Account Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Telecom Account Manager jobs in Boston, MA look for? The top searched job categories for Telecom Account Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Telecom Account Manager jobs? Cities near Boston, MA with the most Telecom Account Manager job openings:
Telecom Account Manager jobs near you
Infographic showing various Telecom Account Manager job openings in Boston, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $71,494 per year, or $34.4 per hour.

Keysight Technologies - Services Account Manager (Expert Level, Northeast Region)

Keysight Technologies, Inc.

Andover, MA • On-site

Full-time

Re-posted 4 days ago

Keysight Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

49th of 157 rated electronics manufacturers

Job description

Overview

Role:  Services Account Manager

Role: Services Account Manager

Keysight’s Global Sales organization has a fantastic opportunity for a dynamic individual to join our exciting and energetic Services Sales team!

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.


Responsibilities

Keysight’s Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Northeast region.

This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for postsales lifecycle value.

You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and missioncritical requirements.

Key Responsibilities

Strategic Account Leadership

  • Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.
  • Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
  • Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
  • Lead executive-level service reviews, QBRs, and long-term service planning discussions.

Sales Growth & Business Development

  • Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
  • Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
  • Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
  • Negotiate commercial terms, pricing, and service deliverables at expert level.

Customer Relationship Management

  • Own Csuite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
  • Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
  • Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Cross-Functional Leadership

  • Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
  • Collaborate with Legal, Finance, and Operations to structure complex service agreements.
  • Lead internal teams during RFPs, contract renewals, and technical solution development.

Qualifications

Required

  • 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
  • Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
  • Proven ability to manage complex enterprise customers and close multi-year service agreements.
  • Strong business acumen in negotiation, commercial structuring, and value-based selling.
  • Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

  • Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
  • Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
  • Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
  • Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Core Competencies

  • Strategic account planning and executive communication
  • Expert-level negotiation and commercial strategy
  • Technical credibility across test engineering and service operations
  • Relationship building at all levels
  • Problem-solving and escalation management
  • Resource coordination across cross-functional teams
  • Long-cycle and complex-deal sales execution

Success Indicators

  • Annual growth of service contract value and penetration rate
  • High customer satisfaction and strong renewal performance
  • Increased multi-year service agreements and expanded KeysightCare adoption
  • Strong alignment with Sales and Delivery teams to improve customer outcomes
  • Development of long-term, strategic service roadmaps with top regional accounts

 

 

Pay Range:

USD $191,190.00 - USD $318,640.00 Year

Visa Sponsorship is not available for this position

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Qualifications:

Required

  • 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
  • Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
  • Proven ability to manage complex enterprise customers and close multi-year service agreements.
  • Strong business acumen in negotiation, commercial structuring, and value-based selling.
  • Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

  • Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
  • Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
  • Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
  • Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Core Competencies

  • Strategic account planning and executive communication
  • Expert-level negotiation and commercial strategy
  • Technical credibility across test engineering and service operations
  • Relationship building at all levels
  • Problem-solving and escalation management
  • Resource coordination across cross-functional teams
  • Long-cycle and complex-deal sales execution

Success Indicators

  • Annual growth of service contract value and penetration rate
  • High customer satisfaction and strong renewal performance
  • Increased multi-year service agreements and expanded KeysightCare adoption
  • Strong alignment with Sales and Delivery teams to improve customer outcomes
  • Development of long-term, strategic service roadmaps with top regional accounts

 

 

Pay Range:

USD $191,190.00 - USD $318,640.00 Year

Visa Sponsorship is not available for this position

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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