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Technology Operations Jobs in Ohio (NOW HIRING)

Crane Company

IT Site Operations Lead

Cincinnati, OH · On-site

Operational Excellence & Site Leadership * Lead IT infrastructure, networking, and systems operations with a strong focus on reliability, performance, and operational visibility. * Serve as the ...

SPIROL Shim Division

IT Services Manager

Stow, OH · On-site

$86K - $106K/yr

What You'll Do • Lead the global delivery of IT services and infrastructure support for employees across the organization • Manage day to day IT infrastructure operations, including internal and ...

SPIROL Shim Division

IT Services Manager

Stow, OH · On-site

$86K - $106K/yr

What You'll Do • Lead the global delivery of IT services and infrastructure support for employees across the organization • Manage day to day IT infrastructure operations, including internal and ...

Telhio Credit Union

IT Ops Manager

Columbus, OH

$91K - $112K/yr

We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a servant leader, you will prioritize the growth and well-being of your team, fostering a collaborative ...

Arcadia Talent Advisory LLC

This role will partner with clients to assess technology operations, evaluate sourcing and service delivery strategies, support modernization efforts, and guide organizations through large-scale ...

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Technology Operations information

See Ohio salary details

$12

$23

$36

How much do technology operations jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for technology operations in Ohio is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.06 per hour, depending on experience, location, and employer.

What is the difference between Technology Operations vs Network Administrator?

AspectTechnology OperationsNetwork Administrator
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT departments, data centers, enterprise settingsNetwork labs, corporate offices, data centers
Employer & Industry UsageTech companies, large enterprises, service providersBusinesses with complex network infrastructure
Common Search & ComparisonFocuses on overall IT service management and operationsFocuses on network setup, maintenance, and troubleshooting

Technology Operations professionals oversee the broader IT environment, including systems, applications, and infrastructure management. Network Administrators specialize in managing and maintaining network hardware and connectivity. While both roles require technical certifications and work in similar environments, Technology Operations has a wider scope, whereas Network Administrators focus specifically on network systems.

What are some common challenges faced in a Technology Operations role, and how are they typically addressed?

Professionals in Technology Operations often encounter challenges such as balancing system reliability with rapid deployment of new features, managing incident response effectively, and ensuring seamless communication between IT and other departments. To address these, teams usually implement robust monitoring tools, establish clear incident management protocols, and foster a culture of collaboration through regular cross-functional meetings. Continuous learning and process improvement are key to staying ahead of evolving technology and operational risks.

What are Technology Operations?

Technology Operations, often called TechOps, refers to the management and maintenance of a company's IT systems, networks, and infrastructure. These professionals ensure that technology services are reliable, efficient, and secure. They oversee daily IT operations, troubleshoot technical issues, manage system updates, and support business applications. TechOps teams work closely with other IT departments to implement best practices and maintain high system availability.

What are the key skills and qualifications needed to thrive in Technology Operations, and why are they important?

To thrive in Technology Operations, you need a solid understanding of IT infrastructure, systems administration, and incident management, often supported by a degree in information technology or computer science. Familiarity with tools like IT service management (ITSM) platforms, network monitoring systems, and relevant certifications such as ITIL or CompTIA is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills in this role. These competencies ensure smooth technology operations, rapid issue resolution, and minimal downtime, which are critical for business continuity.
What are popular job titles related to Technology Operations jobs in Ohio? For Technology Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Technology Operations jobs in Ohio look for? The top searched job categories for Technology Operations jobs in Ohio are:
What cities in Ohio are hiring for Technology Operations jobs? Cities in Ohio with the most Technology Operations job openings:
Technology Operations jobs near you
ServiceNow ITOM (IT Operations Management) Consultant

ServiceNow ITOM (IT Operations Management) Consultant

RSM Global

Cleveland, OH • On-site

Full-time

Posted 20 days ago

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Responsibilities
  • Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity
  • Define and communicate a clear ITOM vision and roadmap, aligning ServiceNow capabilities (Discovery, Service Mapping, Event Management, CMDB) with client business and operational objectives
  • Own and manage the ITOM product backlog, prioritizing features such as infrastructure discovery, service mapping, event correlation, and CMDB data quality improvements
  • Collaborate with stakeholders to identify dependencies across ITOM modules (e.g., Discovery → CMDB → Event Management) and drive logical implementation sequencing
  • Act as a strategic advisor to optimize IT operations through automation, visibility, and service health insights
  • Lead sprint planning, backlog refinement, and reviews with a focus on iterative ITOM capability delivery
  • Analyze existing infrastructure and operational processes to identify opportunities for monitoring optimization, event reduction, and improved service visibility
  • Serve as the primary liaison between technical teams and business stakeholders, ensuring alignment on ITOM strategy, architecture, and outcomes
  • Drive stakeholder buy-in for CMDB governance, data models, and operational workflows
  • Ensure delivery of scalable solutions that support cloud, hybrid infrastructure, and modern monitoring ecosystems

Required Qualifications
  • 5-7 years of ServiceNow experience, including ServiceNow Administrator Certification
  • Hands-on experience implementing and supporting ServiceNow ITOM modules (Discovery, CMDB, Service Mapping, Event Management)
  • Experience as a Business Analyst or Systems Analyst supporting ITOM implementations and operational improvements
  • 3-5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
  • 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or ITOM solutions
  • Strong understanding of infrastructure environments (on-prem, cloud, hybrid) and how they relate to ServiceNow ITOM
  • Proven experience with CMDB design, data modeling, governance, and data quality management
  • Experience with event correlation, monitoring tools integration, and operational intelligence concepts
  • Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
  • Strong knowledge of ITIL/ITSM principles, especially as they relate to IT operations and service visibility

Preferred Qualifications
  • ITIL Foundation Certification
  • ServiceNow ITOM-specific certifications (e.g., Discovery, Service Mapping, or Event Management)
  • Experience integrating ServiceNow with monitoring and observability tools (e.g., SolarWinds, Dynatrace, Splunk, etc.)
  • Familiarity with AIOps, event correlation strategies, and operational analytics
  • Knowledge of cloud platforms such as AWS, Azure, or GCP in the context of ITOM
  • Understanding of DevOps practices and their intersection with IT operations and monitoring
  • Experience with frameworks such as COBIT, LeanIT, or enterprise architecture methodologies

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $85,100 - $161,700
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
RSM International logo

About RSM International

Sourced by ZipRecruiter

RSM International is a leading global network of audit, tax, and consulting firms. Headquartered in Chicago, Illinois, US, the firm focuses on providing an exceptional range of professional services to empower clients to move forward with confidence. RSM International was established in 1964 and has since grown to encompass firms in more than 120 countries. The firm's mission is guided by a deep understanding of what clients need to help drive their businesses forward, combined with the international reach of RSM firms worldwide.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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