Technology Implementation Manager Jobs in Chester, PA

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We're growing our teams with talented professionals who are passionate about delivering exceptional results for our clients and communities. WSP is one of the world's leading engineering and professional services firms, bringing together experts across transportation, infrastructure, advisory, environment, and technology disciplines.

This Opportunity

WSP is seeking a Business Analyst - Transit PMO to support a major fare payment modernization program for a public transit agency in Philadelphia, Pennsylvania. The successful candidate will be responsible for supporting Program Management Office (PMO) activities associated with a large-scale transit technology implementation. This role will work closely with agency staff, project managers, system integrators, vendors, and stakeholders to support requirements management, meeting coordination, project documentation, testing activities, issue management, and program reporting. This position requires full-time onsite presence at the client's Philadelphia, PA office five (5) days per week. Remote or hybrid work is not available for this role.

Your Impact

As a member of the PMO team, you will help facilitate successful delivery of a complex transit modernization initiative by supporting program governance, stakeholder coordination, requirements management, documentation, testing, and implementation activities.

Responsibilities

Program Management Office Support

• Support PMO activities for a large-scale transit technology and fare payment modernization program.
• Coordinate meetings, workshops, design sessions, and stakeholder working groups.
• Prepare meeting agendas, meeting minutes, action logs, decision logs, and status reports.
• Track project actions, issues, risks, and decisions and follow up with responsible parties.
• Assist with program reporting and project performance monitoring.

Business Analysis & Requirements Management

• Gather, analyze, document, validate, and maintain business and functional requirements.
• Develop business process flows, requirements documents, user stories, use cases, and requirements traceability matrices.
• Facilitate stakeholder interviews and requirements workshops.
• Ensure business requirements are accurately communicated to system integrators, vendors, and technical teams.
• Support review and validation of system designs against documented business requirements.

Stakeholder & Vendor Coordination

• Act as a liaison between agency stakeholders, consultants, vendors, and project teams.
• Support coordination among multiple project participants and workstreams.
• Participate in design reviews, stakeholder reviews, and project governance meetings.
• Assist in documenting decisions and ensuring alignment across stakeholders.

Testing & Implementation Support

• Support testing preparation, test planning, and test execution activities.
• Assist with User Acceptance Testing (UAT) coordination and defect tracking.
• Document issues and monitor resolution activities.
• Support deployment readiness reviews and operational transition planning.
• Maintain project documentation and configuration-controlled records.

Who You Are

Required Qualifications

• Bachelor's Degree in Business Administration, Information Systems, Transportation, Public Administration, Engineering, or a related field.
• Minimum of five (5) years of post-education experience as a Business Analyst, Project Analyst, PMO Analyst, or similar role.
• Experience supporting public transit agencies, transportation organizations, or large technology implementation programs.
• Demonstrated experience gathering and documenting business and functional requirements.
• Experience facilitating stakeholder meetings, workshops, and working sessions.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Experience using requirements and project collaboration tools such as Jira, Confluence, Azure DevOps, Visio, or similar platforms.
• Ability to work onsite at the client location in Philadelphia, PA five (5) days per week.

Preferred Qualifications

• Experience supporting fare collection or account-based ticketing systems.
• Experience working within a Program Management Office (PMO) environment.
• Experience supporting large-scale system implementation, migration, or modernization programs.
• Experience supporting system integrators, software vendors, or technology deployments.
• Experience with testing coordination, User Acceptance Testing (UAT), and issue management.
• Familiarity with transit technologies such as fare collection systems, customer information systems, asset management platforms, scheduling systems, or operational technologies.

Competencies

• Strong analytical and problem-solving abilities.
• Excellent written documentation skills.
• Ability to manage multiple assignments and deadlines simultaneously.
• Strong stakeholder engagement and relationship-building skills.
• Ability to work effectively in a fast-paced and collaborative environment.
• High attention to accuracy, detail, and quality.

Additional Requirements

• Successful completion of any client-required background screening.
• Ability to comply with all client site access and security requirements.
• Ability to maintain regular attendance at the client site in Philadelphia.

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