Technology Assistant Jobs in Romeoville, IL (NOW HIRING)

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Rad Tech Assistant reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Provides support to the clinical department. Assists with exam flow: stocks rooms, turns over rooms between patients, rooms patient, assists with patient transfer / lifts as necessary, supports safe patient care environment. Assists with paperwork as assigned. Responds professionally when interacting with patients, public and department/hospital staff. Maintains a professional appearance and attitude. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.

RESPONSIBILITIES

• Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Assists with patient flow: rooming patients, providing patient support and safe environment
• Assists with room flow: room turnover, inventory stocking, patient lift assistance
• Assists with paperwork as assigned.
• Helps maintain the equipment and assists in cleaning the department, except for those duties pertaining directly to the Environmental Services personnel.
• Contributes to a team effort and understands the importance of good patient relations.
• Provides care appropriate to condition and age of the patient, including: pediatric, geriatric and general population.
• Practices good telephone etiquette when communicating information regarding work related situations, handles all telephone calls in a professional manner, and answers all questions or obtains answers to all patient inquiries.
• Communicates with all care providers to coordinate care and support seamless service

Required:

• High School Diploma or equivalent
• BLS within 30 days of hire
• Skilled in the proper handling of patients. Must be courteous and attentive to all patients
• Computer literacy is essential. Ability to read and communicate effectively in English.

Preferred:

• Additional language preferred.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.