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Technology Assistant Jobs in Romeoville, IL (NOW HIRING)

Confidential

IT ASSISTANT

South Holland, IL · On-site

$16.75 - $22.75/hr

Job Title: IT Assistant Department: Information Technology Reports To: IT Manager SUMMARY: Assists the IT Manager in providing various IT support services to all departments and users by performing ...

GIA Publications, Inc.

Technology Assistant

Chicago, IL · On-site

$55K - $60K/yr

GIA Publications, Inc. is seeking a Technology Assistant. This hybrid position (with occasional onsite work at our Chicagoland offices in Bedford Park and Oak Park, Illinois) is hands-on operational ...

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Technology Assistant information

What are the key skills and qualifications needed to thrive as a Technology Assistant, and why are they important?

To thrive as a Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with operating systems, help desk ticketing systems, and standard office software is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for interacting with users and resolving technical issues efficiently. These skills ensure smooth technology operations and effective support for staff and system users in various organizational settings.

What are some common challenges Technology Assistants face when supporting end-users, and how can they overcome them?

Technology Assistants often encounter challenges such as addressing a wide range of technical issues from users with varying skill levels, managing multiple support requests simultaneously, and staying up to date with rapidly changing technology. To overcome these challenges, strong communication and time-management skills are essential, as is a willingness to continuously learn about new tools and updates. Proactively building a knowledge base and collaborating closely with team members can also help resolve issues more efficiently and improve the overall user experience.

What does a Technology Assistant do?

A Technology Assistant supports the daily operations of technology systems in an organization, such as troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer equipment. They often help with setting up devices, installing software, and ensuring that networks run smoothly. Technology Assistants may also provide training and guidance to staff on technology use, keep inventory of equipment, and escalate complex issues to higher-level IT staff. Their role is essential for keeping technology resources functioning efficiently in educational, corporate, or other settings.

What is the difference between Technology Assistant vs IT Support Specialist?

AspectTechnology AssistantIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+ often preferred
Work EnvironmentEducational institutions, small businesses, or corporate officesCorporate IT departments, tech companies, or service providers
Employer & Industry UsageEducational and small business sectorsIT service providers, large corporations, and tech firms
Common Search & Comparison IntentUnderstanding entry-level tech support rolesTechnical support and troubleshooting roles

The main difference between a Technology Assistant and an IT Support Specialist lies in their typical work environments and responsibilities. Technology Assistants often work in educational or small business settings, providing basic tech support, while IT Support Specialists usually operate in larger organizations, handling more complex technical issues. Both roles require similar certifications and skills, but their scope and work context differ.

What are the most commonly searched types of Technology jobs in Romeoville, IL? The most popular types of Technology jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Technology Assistant jobs? Cities near Romeoville, IL with the most Technology Assistant job openings:
Technology Assistant jobs near you
IT ASSISTANT

IT ASSISTANT

Confidential

South Holland, IL • On-site

$16.75 - $22.75/hr

Full-time

Posted 19 days ago

Job description

Job Title: IT Assistant

Department: Information Technology

Reports To: IT Manager

SUMMARY:

Assists the IT Manager in providing various IT support services to all departments and users by performing the following duties:


ESSENTIAL DUTIES AND RESPONSIBILITES

Include the following:

  • Performs initial troubleshooting at all sub-buildings as assigned by the IT Manager.

This entails:

  1. Receiving service call assignments from the IT Manager or directly from the users. Such assignments will be limited to hardware and software issues affecting the proper operation of individual computers and peripherals (internet, email, network access, print routing, etc.). That may eventually involve networking issues.
  • Installs computers, printers, and software upgrades on all computers as assigned by the IT Manager.
  • Performs pro-active computer and software maintenance on a schedule set by the IT Manager.
  • Identifies and removes duplicate database entries. Assists the departments as needed in database related activities in order to improve the Assistant’s understanding of company activities.
  • Supports users and departments in databases, MS Dynamics CRM, MSI, Visual GA, ADP, Email, and Office productivity software.
  • Assists in maintaining the telephone system. Replace defective phone units, set up phone users, reboot control units and expansion panels.
  • Maintains all wireless devices (cell phones, tablets and laptops).
  • Maintains the company's computer labs and instructs lab users on basic word processing, email, and internet surfing.
  • Collaborate with the IT Team to implement and manage IT infrastructure projects.
  • Complies with personnel policies and procedures.
  • Maintains the confidentiality of the IT system, as well as protecting and securing the integrity of the IT system and data.
  • Assists the IT Manager in making approved purchases of equipment from approved vendors.
  • Performs other duties as assigned.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

REQUIREMENTS

  • Proven experience as an IT Assistant or in a similar role.
  • Familiarity with hardware, software, and networking concepts.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team.
  • Basic knowledge of data security and privacy practices.

EDUCATION AND/OR EXPERIENCE

  • High school diploma or general education degree (GED) and three years of related experience; or equivalent combination of education and experience. Associate degree in Information Technology or related field.
  • CompTIA A+ Certification required. CCNA certification desired but not required.
  • The individual must take all necessary trainings to improve their skills.

SPECIFIC SKILLS

  • Proficiency in Windows 7, 8, 10, and 11, Microsoft Office 365 (Word, Excel, Access, Outlook, and PowerPoint), Social media services.
  • Ability to quickly diagnose computer hardware and software issues and resolve them independently.
  • Proven ability to setup computer systems and peripherals and install all productivity software.
  • Basic knowledge of the workings of a computer and the most common peripherals.
  • Ability to work independently and utilize good judgment to protect the integrity of the IT system and data.