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Technology Assistant Jobs in Naperville, IL (NOW HIRING)

Ravinia Festival Association

IT Program Assistant

Chicago, IL · On-site

$18 - $24.25/hr

Position Summary Ravinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT ...

Pure Fishing

Extrusion/Resin Tech Assist

Sandwich, IL · On-site

$17.75 - $22.50/hr

But to us fishing is not just about business, it is about time shared with family and friends, for some the peace derived from time on the water or for others the thrill of the battle and ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

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All JobsTechnology JobsTechnology Assistant JobsTechnology Assistant Jobs in Naperville, IL

Technology Assistant information

What does a technology assistant do?

A Technology Assistant supports the daily operations of technology systems in an organization, such as troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer equipment. They often help with setting up devices, installing software, and ensuring that networks run smoothly. Technology Assistants may also provide training and guidance to staff on technology use, keep inventory of equipment, and escalate complex issues to higher-level IT staff. Their role is essential for keeping technology resources functioning efficiently in educational, corporate, or other settings.

What are the key skills and qualifications needed to thrive as a technology assistant, and why are they important?

To thrive as a Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with operating systems, help desk ticketing systems, and standard office software is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for interacting with users and resolving technical issues efficiently. These skills ensure smooth technology operations and effective support for staff and system users in various organizational settings.

What are some common challenges technology assistants face when supporting end-users, and how can they overcome them?

Technology Assistants often encounter challenges such as addressing a wide range of technical issues from users with varying skill levels, managing multiple support requests simultaneously, and staying up to date with rapidly changing technology. To overcome these challenges, strong communication and time-management skills are essential, as is a willingness to continuously learn about new tools and updates. Proactively building a knowledge base and collaborating closely with team members can also help resolve issues more efficiently and improve the overall user experience.

What is the difference between Technology Assistant vs IT Support Specialist?

AspectTechnology AssistantIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+ often preferred
Work EnvironmentEducational institutions, small businesses, or corporate officesCorporate IT departments, tech companies, or service providers
Employer & Industry UsageEducational and small business sectorsIT service providers, large corporations, and tech firms
Common Search & Comparison IntentUnderstanding entry-level tech support rolesTechnical support and troubleshooting roles

The main difference between a Technology Assistant and an IT Support Specialist lies in their typical work environments and responsibilities. Technology Assistants often work in educational or small business settings, providing basic tech support, while IT Support Specialists usually operate in larger organizations, handling more complex technical issues. Both roles require similar certifications and skills, but their scope and work context differ.

What are 5 careers in technology?

Five common careers in technology include software developer, network administrator, cybersecurity analyst, systems analyst, and IT support specialist. These roles often require technical skills, knowledge of programming languages, and familiarity with hardware and software systems. They offer opportunities in various industries and may require certifications or degrees in computer science or related fields.

What do you need to be a technology assistant?

To be a technology assistant, candidates typically need strong technical skills, such as knowledge of hardware, software, and troubleshooting. Good communication skills and the ability to work with users are also important, along with relevant certifications or experience in IT support. A high school diploma or equivalent is usually required, and some roles may prefer post-secondary education or specialized training.

What are the most commonly searched types of Technology jobs in Naperville, IL?

The most popular types of Technology jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Technology Assistant jobs?

Cities near Naperville, IL with the most Technology Assistant job openings:

Technology Assistant jobs near you
Infographic showing various Technology Assistant job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

IT Assistant \/ Operations Administrative Assistant

Chicago, IL • On-site

Next Step Systems LTD
IT Services • 11 - 50 employees
Learn more about Next Step Systems LTDexternal

Other

Medical, Retirement, PTO

Posted 8 days ago

Job description

IT Assistant / Operations Administrative Assistant, Chicago, IL
The IT Assistant / Operations Administrative Assistant will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic networking issues, managing relationship with external IT vendor, and suggesting and implementing technology-related business-improvement projects. Ability to troubleshoot and solve straight-forward problems that do not have SOPs required. Company requires a full COVID-19 vaccine (as defined by the Center for Disease Control and Prevention (CDC)) or an approved exemption as an accommodation. Position requires 3 days Onsite and 2 days Remote, with occasional after-hours and weekend work.
IT Assistant/ Operations Administrative Assistant Responsibilities:
- Identify and resolve basic issues in office networking environment, including internet connectivity, file server and VPN availability, access to networked peripherals such as printers/fax/copiers.
- Work with external IT provider to ensure infrastructure networking and computing systems remain available.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions (including but not limited to automating data collection or entry; website design; basic coding/scripting).
- Setup and prepare offices with IT equipment.
- Assist with routine local technical projects and deployment of software updates/support.
- Work with the IT Lead to maintain or create policies, procedures, and processes (e.g., relating to data and network security, hardware/software usage; selection and replacement of computing equipment etc.).
- Assist IT Lead with managing external IT vendor relationships, tickets, and projects.
- Website maintenance and updates
- Warranty equipment management
- Software support and product research
- IT inventory management; disposal; destruction
- Assist with internal control matrix for SOC and scheduled SOC tasks
- Maintain Emergency Contact Portal and IT Policy Handbook
- Assist with conflict checks and related software
- Assist OPS team with office coverage and supplies.
- Other Administrative functions as needed.
IT Assistant / Operations Administrative Assistant Qualifications:
- 1+ years of IT experience with client, server, and network service delivery.
- 2+ years or experience with networking concepts such VPN environments, Multi-Factor Authentication (MFA).
- 2+ years of experience of troubleshooting in a multi-user environment.
- 2+ years of experience in a professional environment.
- 2+ years of experience in PC and MAC troubleshooting.
Preferred Qualifications:
- Bachelor's degree in computer science or IT related field is a plus.
- Industry relevant certifications such as: CompTIA, Network+, Cisco/CCNA, Linux.
- Ability to explain complex IT concepts in simple terms.
- Ability to manage high priority projects.
- Excellent written and verbal communication skills.
- Proven ability to work successfully with limited supervision.
- Graphic Design skills are a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, IT Assistant / Operations Administrative Assistant, VPN, MFA, Multi-factor Authentication, CompTIA Certification, Network+ Certification, Cisco Certification, CCNA Certification, Linux Certification, PC, MAC, Chicago Recruiters, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire IT Assistants / Operations Administrative Assistants for jobs Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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