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Technology Application Support Engineer Jobs (NOW HIRING)

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take ... The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take ... The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ...

Osttra

Application Support Engineer

Manhattan, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for ...

Towerloan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

Tower Loan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for ...

DTCC

Application Support Engineer

Coppell, TX · On-site

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to ... The Application Support Engineering role specializes in maintaining and providing technical support ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

Our technology empowers hotel operators to work smarter, make better decisions, and focus on what ... About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ...

AQR

Application Support Engineer

Greenwich, CT · On-site

$110K - $140K/yr

Your Role We are seeking an Application Support Engineer who will work at the boundary of the ... We are seeking someone who is passionate about technology and systems reliability, who is looking ...

OnLogic, Inc.

$60K - $70K/yr

As a member of the IT Team at OnLogic, you are responsible for maintaining and enhancing our ... Triaging and resolving incoming support requests related to our ERP, CRM, or eCommerce site as ...

R1

Application Support Engineer

$60K - $140K/yr

... engineers to identify and implement ... new technologies and techniques that can improve our overall platform performance and ultimate ...

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Technology Application Support Engineer information

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How much do technology application support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technology application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

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For Technology Application Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Technology Application Support Engineer job openings in the United States as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Application Support Engineer

New York, NY • On-site

intenseye
Software Development • 11 - 50 employees
Learn more about intenseyeexternal

$100K - $150K/yr

Full-time

Re-posted 24 days ago

Job description

At Intenseye, we believe protecting people at work is non-negotiable.

That's why we're building the world's most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen.

Powered by cutting-edge AI and Intenseye's proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens.

Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries-and we're just getting started.
The Role

As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical investigations into connectivity, integration, and platform issues (L2), and working alongside engineering when issues require deep infrastructure-level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured environment.   

You'll work closely with enterprise customers' IT and network teams, join customer calls without hesitation, and partner with engineering, DevOps, and product to see every issue through resolution.  This role is based in New York and reports to the Director of Support.

This position requires three days at our NYC Office.

What you will do:

Customer support & relationship management

  • Handle inbound customer inquiries via chat and email - answering platform questions, guiding users, and resolving issues end-to-end

  • Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates.

  • Join customer calls and meetings as a technical representative and engage confidently with enterprise IT and network teams.

  • Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.

Technical investigation & infrastructure support

  • Troubleshoot and resolve connectivity issues by working directly with customers' IT teams - including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics.

  • Support on-premise and cloud/hybrid deployments, handling integration and infrastructure issues that require hands-on network-level investigation.

  • Investigate platform and integration issues across application, service, and network layers, using available monitoring and observability tools.

  • Configure and troubleshoot SSO and authentication integrations for enterprise customers.

Cross-functional collaboration

  • Escalate complex issues to engineering and product teams with well-documented findings and clear reproduction steps.

  • Work with engineering, DevOps, and product teams on deeper investigation, bug resolution, and new feature rollouts.

  • Contribute to improving internal processes, playbooks, and support tooling.

  • Partner with the Support Manager to develop support territory strategy

What we are looking for:

  • 3+ years in a technical or application support role, ideally within an Enterprise SaaS environment.

  • Solid Linux fundamentals - comfortable in the command line, reading logs, and running diagnostic commands.

  • Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding.

  • Hands-on experience with SSH and VPN - setup, tunneling, and troubleshooting.

  • Comfortable doing L1 customer chat and deep technical investigation on the same day.

  • Strong written English and a natural ability to explain technical topics to non-technical stakeholders.

  • Ability to navigate ambiguity 

  • Excellent oral communication skill with both internal stakeholders and external technical teams

  • Willingness to travel occasionally for on-site customer visits - you're comfortable getting in front of customers in person when the situation calls for it.

$100,000 - $150,000 a year
Intenseye is proud to be an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where every team member feels valued and empowered. We recruit, hire, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity or expression, medical condition, pregnancy, veteran status, genetic information, or any other characteristic protected by applicable law.

We know that not everyone will meet 100% of the listed qualifications, and that's OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you're excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we're looking for.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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