Position Summary Manager, AI Service Operations Transformation PMO Role Overview At Aetna, a CVS ... Ensure technology solutions align to real operational workflows and drive intended outcomes * Act ...
Position Summary Manager, AI Service Operations Transformation PMO Role Overview At Aetna, a CVS ... Ensure technology solutions align to real operational workflows and drive intended outcomes * Act ...
Define project intake, prioritization, and portfolio management processes aligned to business ... Establish and maintain IT PM governance, standards, methodologies, and best practices (Agile ...
Define project intake, prioritization, and portfolio management processes aligned to business ... Establish and maintain IT PM governance, standards, methodologies, and best practices (Agile ...
Define project intake, prioritization, and portfolio management processes aligned to business ... Establish and maintain IT PM governance, standards, methodologies, and best practices (Agile ...
Define project intake, prioritization, and portfolio management processes aligned to business ... Establish and maintain IT PM governance, standards, methodologies, and best practices (Agile ...
Alignment Technician
Indianapolis, IN · On-site
$17 - $20/hr
... technology. * Perform routine maintenance like oil changes and other system fluid exchanges ... Defined career paths -- many of our shop leaders and managers started right where you are.
Alignment Technician
Indianapolis, IN · On-site
$17 - $20/hr
... technology. * Perform routine maintenance like oil changes and other system fluid exchanges ... Defined career paths -- many of our shop leaders and managers started right where you are.
Site IT Manager
$86K - $105K/yr
The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...
Site IT Manager
$86K - $105K/yr
The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...
Site IT Manager
Kokomo, IN · On-site
$86K - $105K/yr
The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...
Site IT Manager
Kokomo, IN · On-site
$86K - $105K/yr
The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...
Technology Manager
Indianapolis, IN · On-site
$65K - $75K/yr
The Technology Manager is responsible for supporting the day-to-day operations of The Garrett ... Listens to understand, communicates clearly, and ensures alignment across teams. • Relentless ...
Technology Manager
Indianapolis, IN · On-site
$65K - $75K/yr
The Technology Manager is responsible for supporting the day-to-day operations of The Garrett ... Listens to understand, communicates clearly, and ensures alignment across teams. • Relentless ...
IT Manager
$100K/yr
The IT Manager ensures all systems remain secure, reliable, compliant with healthcare regulations, and aligned with organizational growth initiatives. This is an on-site position located in ...
New
Quick apply
IT Manager
$100K/yr
The IT Manager ensures all systems remain secure, reliable, compliant with healthcare regulations, and aligned with organizational growth initiatives. This is an on-site position located in ...
New
IT Manager
Ossian, IN · On-site
$87K - $106K/yr
... aligned with business needs. The IT Manager will be responsible for managing development priorities, guiding system improvements, overseeing technology projects, and ensuring that our internal tools ...
Quick apply
IT Manager
Ossian, IN · On-site
$87K - $106K/yr
... aligned with business needs. The IT Manager will be responsible for managing development priorities, guiding system improvements, overseeing technology projects, and ensuring that our internal tools ...
Digital Technology Manager
Madison, IN · On-site
$87K - $106K/yr
Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with ...
Digital Technology Manager
Madison, IN · On-site
$87K - $106K/yr
Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with ...
Digital Technology Manager
$87K - $106K/yr
Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with ...
Digital Technology Manager
$87K - $106K/yr
Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with ...
Digital Technology Manager
Madison, IN · On-site
$87K - $106K/yr
Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with ...
Digital Technology Manager
Madison, IN · On-site
$87K - $106K/yr
Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
Information Technology Manager
Indianapolis, IN · On-site
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
Information Technology Manager
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
Information Technology Manager
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
Information Technology Manager
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
Information Technology Manager
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
IT Project Manager
Columbus, IN · On-site
$91K - $108K/yr
They are seeking an IT Project Manager to manage and implement cross-functional projects, ensuring successful completion and alignment with business objectives. Responsibilities : • Manages ...
IT Project Manager
Columbus, IN · On-site
$91K - $108K/yr
They are seeking an IT Project Manager to manage and implement cross-functional projects, ensuring successful completion and alignment with business objectives. Responsibilities : • Manages ...
Information Technology Manager
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
Quick apply
Information Technology Manager
$90K - $111K/yr
Develop and implement IT strategies aligned with the company's goals and objectives. * Ensure the ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...
IT Operations Manager
Merrillville, IN · On-site
... align IT systems with operational needs. • Support plant floor devices such as label printers ... management, escalation processes, and workflow prioritization-particularly for production-critical ...
IT Operations Manager
Merrillville, IN · On-site
... align IT systems with operational needs. • Support plant floor devices such as label printers ... management, escalation processes, and workflow prioritization-particularly for production-critical ...
Senior IT Project Manager
Wabash, IN · On-site
$121K - $122K/yr
The Senior IT Project Manager is responsible for leading enterprise technology projects and ... Facilitate prioritization discussions and intake reviews to ensure alignment between organizational ...
Senior IT Project Manager
Wabash, IN · On-site
$121K - $122K/yr
The Senior IT Project Manager is responsible for leading enterprise technology projects and ... Facilitate prioritization discussions and intake reviews to ensure alignment between organizational ...
Manager of IT Security
Fort Wayne, IN · On-site
Manager of IT Security Location: Headquarters - Fort Wayne, IN Level: Salaried/Manager Division ... IT security practices align with the organization's goals and regulatory requirements.
Manager of IT Security
Fort Wayne, IN · On-site
Manager of IT Security Location: Headquarters - Fort Wayne, IN Level: Salaried/Manager Division ... IT security practices align with the organization's goals and regulatory requirements.
Technology Alignment Manager information
What is a Technology Alignment Manager?
A Technology Alignment Manager is responsible for ensuring that an organization's technology strategies and systems are in sync with its overall business goals. They assess current technologies, identify gaps, and recommend solutions to improve alignment between IT and business objectives. This role often involves collaborating with various stakeholders, managing IT projects, and maintaining compliance with industry standards. By aligning technology with business needs, Technology Alignment Managers help drive efficiency, innovation, and competitive advantage.
How does a Technology Alignment Manager typically collaborate with business and IT teams to ensure successful technology integration?
A Technology Alignment Manager acts as a bridge between business stakeholders and IT departments, ensuring that technology solutions align with organizational goals. They participate in regular meetings with both teams to gather requirements, address challenges, and communicate project updates. By facilitating open dialogue and translating business needs into technical specifications, they help prevent misunderstandings and ensure that technology implementations deliver real business value. This collaborative approach is essential for successful technology integration and ongoing operational efficiency.
What are the key skills and qualifications needed to thrive as a Technology Alignment Manager, and why are they important?
To thrive as a Technology Alignment Manager, you need a strong background in IT strategy, business analysis, and a relevant degree such as computer science or information systems. Familiarity with enterprise architecture frameworks, IT service management tools like ITIL, and project management certifications (e.g., PMP) is often required. Exceptional communication, stakeholder management, and problem-solving skills set outstanding candidates apart. These competencies ensure effective alignment of technology solutions with business objectives, driving organizational efficiency and innovation.
What are popular job titles related to Technology Alignment Manager jobs in Indiana? For Technology Alignment Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Technology Alignment Manager jobs in Indiana look for? The top searched job categories for Technology Alignment Manager jobs in Indiana are:
What cities in Indiana are hiring for Technology Alignment Manager jobs? Cities in Indiana with the most Technology Alignment Manager job openings:
$54K - $159K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 6 days ago
CVS Health rating
5.8
Based on 4,283 frontline employees who took The Breakroom Quiz
81st of 104 rated pharmacies
Job description
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
Manager, AI Service Operations Transformation PMORole Overview
At Aetna, a CVS Health company, we are transforming Service Operations through the deployment of AI, automation, and advanced workflow capabilities to drive productivity, improve colleague experience, and deliver better outcomes for members and providers.
We are seeking a Manager, AI Service Operations Transformation PMO to join the Service Operations Transformation PMO. This role will serve as a central point of orchestration across business, operations, and technology teams to drive execution, rollout, and adoption of AI-enabled capabilities across the organization.
This is not a build or engineering role. Instead, this leader will ensure AI solutions are effectively adopted and delivering measurable value-connecting business needs with technical delivery and driving outcomes in complex, fast-moving environments.
Key ResponsibilitiesAI Program Execution & Orchestration- Lead end-to-end project management for a portfolio of AI and automation initiatives across Service Operations, through deployment and scaling
- Coordinate across business stakeholders, operations teams, and DDAT to ensure aligned priorities, timelines, and execution plans
- Manage multiple concurrent initiatives with complex interdependencies, ensuring work progresses with clarity and accountability
- Identify risks, dependencies, and execution gaps early and drive resolution to maintain delivery momentum
Adoption, Change Management & Value Realization
- Serve as the primary point of accountability for adoption and business readiness for AI Service Operations solutions
- Partner with operations leaders to ensure workflows, behaviors, and processes evolve alongside new technology
- Drive structured adoption plans including communications, training, and feedback loops
- Track and report on value realization and identify actions to close gaps
- Translate business needs into clearly defined requirements, use cases, and success metrics for AI-enabled solutions
- Ensure technology solutions align to real operational workflows and drive intended outcomes
- Act as a bridge between operations and DDAT, maintaining clear roles and avoiding duplication of responsibilities
- Apply disciplined project management practices across all initiatives, including planning, tracking, reporting, and governance
- Develop executive-ready updates on program status, risks, and impact
- AI solutions are not just deployed-but consistently adopted and embedded into daily workflows
- Measurable improvements in productivity, quality, and experience across Service Operations
- Clear visibility into portfolio health, outcomes, and value delivered
- Strong alignment across business and technology teams, with minimal friction or rework
Required Qualifications
Experience
- 5+ years of experience in program/project management, transformation, or PMO roles, preferably in operations-heavy environments
- Experience managing multiple concurrent, cross-functional initiatives with complex dependencies
- Exposure to AI, machine learning, automation, or digital transformation initiatives (direct build experience not required)
- Demonstrated ability to drive adoption and change management, not just delivery
- Strong ability to connect business needs, workflows, and technology solutions
- Comfortable operating in ambiguity and managing multiple moving parts simultaneously
- Excellent stakeholder management and ability to influence without direct authority in a matrixed environment
- Strong problem-solving skills and ability to proactively identify and resolve execution risks
- Executive-level communication skills with experience creating clear, concise updates
Preferred Qualifications
- Experience in healthcare, payor, or service operations environments
- Familiarity with contact center operations, claims, or member/provider experience
- Experience tracking operational KPIs
- Graduate degree in AI-related field
Education
Bachelor's degree or Master's degree in AI related program preferred or equivalent work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What CVS Health employees say
Pay
Benefits
Hours and flexibility
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About CVS Health
Sourced by ZipRecruiter
Industry
Health care and social assistance and retail
Company size
10,000+ Employees
Headquarters location
Woonsocket, RI, US