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Technical Support Jobs in Edison, NJ (NOW HIRING)

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt to new technologies, and provide high-quality customer service in a fast-paced environment.

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team. This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, focusing on resolving user-reported ...

Tier4 Group

Technical Support Analyst

New York, NY · On-site

$20/hr

Technical Support Analyst Location: New York, NY Type: Onsite (5 days onsite per week) Duration: ASAP - 02/11/2028 Rate: $20/hour W2 We are seeking a talented and customer-focused Technical Support ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in ...

incident.io Ltd

Technical Support Engineer

New York, NY · On-site

$150K - $200K/yr

The Team The Technical Support Team is usually the first line of communication between incident.io and our customers. We're part of Product Development, and we're crucial in ensuring our customers ...

Hi! Tech

Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. As part of our dedicated IT support team, you'll be ...

Verkada

Technical Support Engineer

New York, NY · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Employnet Inc

Technical Support Associate

Jersey City, NJ · On-site

$30 - $38/hr

This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues. This ...

New

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Botify

Technical Support Engineer

Manhattan, NY · On-site

Role Overview The Technical Support Engineer position is key to customer happiness at Botify. You'll be the main point of contact for technical requests from customers as well as Botify's internal ...

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All JobsTechnical Support JobsTechnical Support Jobs in Edison, NJ

Technical Support information

See Edison, NJ salary details

$14

$26

$45

How much do technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support in Edison, NJ is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.75 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are popular job titles related to Technical Support jobs in Edison, NJ? For Technical Support jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Edison, NJ look for? The top searched job categories for Technical Support jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Technical Support jobs? Cities near Edison, NJ with the most Technical Support job openings:
Technical Support jobs near you

Technical Support

STAFFWORXS

Basking Ridge, NJ • On-site

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Staffworxs is a company that powers transformation through Digital & Data Analytics. They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt to new technologies, and provide high-quality customer service in a fast-paced environment.
Responsibilities:
• Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
• Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
• Strong problem-solving skills and ability to troubleshoot basic technical issues independently
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
• Customer-oriented mindset with a focus on delivering high-quality customer service.
• Familiarity with ticketing systems and knowledge base tools is a plus
• Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
• Willingness to learn and adapt to new technologies and tools in the banking technology domain
Qualifications:
Required:
• Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
• Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
• Strong problem-solving skills and ability to troubleshoot basic technical issues independently
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
• Customer-oriented mindset with a focus on delivering high-quality customer service.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
• Willingness to learn and adapt to new technologies and tools in the banking technology domain
• A minimum of 5 to 7 years of overall experience is required.
• Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
• Bachelor's degree in computer science, Information Technology, or a related field.
Preferred:
• Familiarity with ticketing systems and knowledge base tools is a plus
• Experience in Banking /payment technologies is a plus
Company:
StaffWorxs is an IT consulting and services firm that provides application development, project management, and data services. Founded in 2019, the company is headquartered in Edison, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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