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Technical Support Jobs in Edison, NJ (NOW HIRING)

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt to new technologies, and provide high-quality customer service in a fast-paced environment.

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team. This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, focusing on resolving user-reported ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less Reports to: Technical Support Supervisor Supervises: None Who We Are: Wurtec is a global organization that ...

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. As part of our dedicated IT support team, you'll be ...

RennerBrown Staffing

Be Seen First

Technical Support Specialist

New York, NY · On-site

$30 - $35/hr

The Specialist, Technical Support provides day-to-day technical support to the Information Systems department. Essential Duties and Responsibilities Typical responsibilities include, but are not ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

The Technical Support Generalist is responsible for providing technical support and setup for OATS staff, programs, and a network of training centers throughout New York City. Responsibilities : • ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Tabs

Technical Support Analyst

New York, NY · On-site

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Braze

Technical Support Specialist

New York, NY · Hybrid

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound ...

Gigs

Technical Support Engineer

New York, NY · On-site

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support operations. You exemplify excellence in every response - whether to a business customer or an end-user ...

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All JobsTechnical Support JobsTechnical Support Jobs in Edison, NJ

Technical Support information

See Edison, NJ salary details

$14

$26

$45

How much do technical support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support in Edison, NJ is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.75 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

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For Technical Support jobs in Edison, NJ, the most frequently searched job titles are:

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The top searched job categories for Technical Support jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Technical Support jobs?

Cities near Edison, NJ with the most Technical Support job openings:

Technical Support jobs near you

Technical Support

Basking Ridge, NJ • On-site

STAFFWORXS
See more jobs at STAFFWORXSexternal

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Staffworxs is a company that powers transformation through Digital & Data Analytics. They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt to new technologies, and provide high-quality customer service in a fast-paced environment.
Responsibilities:
• Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
• Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
• Strong problem-solving skills and ability to troubleshoot basic technical issues independently
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
• Customer-oriented mindset with a focus on delivering high-quality customer service.
• Familiarity with ticketing systems and knowledge base tools is a plus
• Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
• Willingness to learn and adapt to new technologies and tools in the banking technology domain
Qualifications:
Required:
• Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
• Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
• Strong problem-solving skills and ability to troubleshoot basic technical issues independently
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
• Customer-oriented mindset with a focus on delivering high-quality customer service.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
• Willingness to learn and adapt to new technologies and tools in the banking technology domain
• A minimum of 5 to 7 years of overall experience is required.
• Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
• Bachelor's degree in computer science, Information Technology, or a related field.
Preferred:
• Familiarity with ticketing systems and knowledge base tools is a plus
• Experience in Banking /payment technologies is a plus
Company:
StaffWorxs is an IT consulting and services firm that provides application development, project management, and data services. Founded in 2019, the company is headquartered in Edison, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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