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Technical Support Specialist Jobs in Boca Raton, FL

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Position Summary The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and ...

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All JobsTechnical Support Specialist JobsTechnical Support Specialist Jobs in Boca Raton, FL

Technical Support Specialist information

See Boca Raton, FL salary details

$13

$25

$41

How much do technical support specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support specialist in Boca Raton, FL is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support specialist?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges technical support specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

Can I work remotely in technical support specialist?

Many technical support specialist roles offer remote work options, especially for positions that involve troubleshooting via phone, chat, or email. Employers often require familiarity with remote collaboration tools and may specify remote work as part of the job description or offer hybrid arrangements.

What is the job of a technical support specialist?

A technical support specialist assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance through phone, email, or remote access, often using troubleshooting tools and knowledge bases to ensure systems function properly and users are satisfied.
More about Technical Support Specialist jobs

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For Technical Support Specialist jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Technical Support Specialist jobs in Boca Raton, FL are:

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Cities near Boca Raton, FL with the most Technical Support Specialist job openings:

Technical Support Specialist jobs near you
Infographic showing various Technical Support Specialist job openings in Boca Raton, FL as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 86% In-person, 3% Hybrid, and 11% Remote job distribution, with an average salary of $52,454 per year, or $25.2 per hour.

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Re-posted 4 days ago

Job description

Position: Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions.

The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner.

Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service.

Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested.

Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

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