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Technical Support Manager Jobs in Terrell, TX (NOW HIRING)

NICE Systems

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

New

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Collectorsuniverse

Technical Support Engineer

Plano, TX · Hybrid

$41 - $67/hr

In this capacity, you manage high-level support requests that require specialized diagnostic ... Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just ...

New

HILTI

Technical Support Engineer

Plano, TX · On-site

Provide technical sales support through telephone and email related business * Create engineering ... Provide Field Engineer territory coverage as agreed with MO Technical Service management * Protect ...

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Responsibilities : • Receive, assign, and manage support requests via phone or email • Talk ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

Receive, assign, and manage support requests via phone or email * Talk with customers to resolve ... A technical mindset with a passion to learn about and understand our product * Excellent written ...

Cirrus Systems, Inc

Technical Support Agent

Dallas, TX · On-site

Receive, assign, and manage support requests via phone or email * Talk with customers to resolve ... A technical mindset with a passion to learn about and understand our product * Excellent written ...

Alstom

Technical Support Engineer

Dallas, TX

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Familiarity with fleet maintenance or asset management environments. * A certification or ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Familiarity with fleet maintenance or asset management environments. * A certification or ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

You will enjoy managing accounts, and seeing any potential issues through to a resolution. This ... Once trained up, members of the Support team will have a high level of working knowledge of ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Familiarity with fleet maintenance or asset management environments. * A certification or ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

You will enjoy managing accounts, and seeing any potential issues through to a resolution. This ... Once trained up, members of the Support team will have a high level of working knowledge of ...

Esolvit Inc

#1958 Technical Support

Dallas, TX · On-site

$37K - $46K/yr

With our dedicated and efficient team of professionals with technical expertise and strong domain ... management disciplines, and business metrics. ESolvit helps customers to do business better ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Terrell, TX

Technical Support Manager information

See Terrell, TX salary details

$26K

$75.7K

$129.9K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Terrell, TX is $75,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $91,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What cities near Terrell, TX are hiring for Technical Support Manager jobs?

Cities near Terrell, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Terrell, TX as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $75,681 per year, or $36.4 per hour.

Technical Support Engineer

NICE Systems

Richardson, TX • On-site

Other

Posted 2 days ago

New

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Technical Support Specialist (Cognigy Platform)
So, what's the role all about?
As a Senior Technical Support Specialist, you'll provide expert technical support for customers using the Cognigy conversational AI platform. You'll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform.
This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions.
How will you make an impact?
  • Serve as the primary technical contact for customers using the Cognigy platform.
  • Troubleshoot issues related to AI agents, conversation flows, REST APIs, integrations, authentication, and platform functionality.
  • Investigate customer-reported issues by analyzing logs, API responses, stack traces, and system behavior to determine root cause.
  • Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience.
  • Escalate complex issues to Engineering with clear documentation, troubleshooting steps, and technical findings.
  • Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability.
  • Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and SSO.
  • Assist customers with deployment and configuration across Windows, Linux, cloud, and containerized environments.
  • Create and maintain internal documentation, knowledge base articles, and troubleshooting guides.
  • Develop internal support tools and automation to improve operational efficiency.
  • Continuously expand knowledge of Cognigy, LLM-powered solutions, AI technologies, and customer support best practices.

Have you got what it takes?
  • 3+ years of experience in Technical Support, Product Support, or Technical Support Engineering.
  • Experience supporting enterprise SaaS applications or cloud-based software platforms.
  • Strong troubleshooting skills with experience analyzing logs, error messages, and stack traces.
  • SIP knowledge, troubleshooting connections, investigating PCAPS, using WireShark and similar tools
  • LLM knowledge, troubleshooting unexpected results (hallucinations), connection issues, API requirements, understanding changes in model revisions
  • Hands-on experience working with REST APIs, including making requests, interpreting responses, and debugging integrations.
  • Experience using API testing tools such as Postman.
  • Solid understanding of Windows and Linux operating systems.
  • Familiarity with browser developer tools and debugging web applications.
  • Strong understanding of software architecture, databases, and system integrations.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  • Proven ability to manage multiple customer issues in a fast-paced support environment.
  • Strong customer-first mindset with excellent problem-solving skills.

Preferred Qualifications
Experience with one or more of the following:
  • Cognigy or another conversational AI platform
  • Large Language Models (LLMs) or Generative AI applications
  • OAuth2, JWT, and Single Sign-On (SSO)
  • Role-Based Access Control (RBAC)
  • REST APIs and webhooks
  • Monitoring and observability tools such as Grafana or Kibana
  • Docker and containerized applications
  • Cloud platforms including AWS or Azure
  • JSON and XML
  • HTML/CSS
  • Zendesk or similar support platforms
  • GDPR and secure communication principles

What will make you stand out?
We're looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You'll be successful if you're comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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