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Technical Support Manager Jobs in Springville, UT

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

... Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

... Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!

Awardco

Director of Global Support

Lindon, UT · On-site

Manage support tooling, vendors, and telephony and contact-center providers. What You Bring Must-Haves * 4+ years leading customer support or service organizations, including experience leading ...

Awardco

Director of Global Support

Lindon, UT

Own agent performance management by monitoring telemetry and scorecards (quality, speed, escalation ... Own global support SLAs, coverage, and channel strategy across chat, email, and phone, including ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Orem, UT · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and ...

Doist

Technical Project Manager

Lehi, UT · On-site

$90 - $130/hr

SUMMARY The Technical Project Manager leads technical implementation projects for Avetta ... Provide technical guidance and escalation support to the global Implementation Team * Cross ...

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site

$30.99 - $38.73/hr

Technical Account Manager Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... At least 7 years of full-time experience in consultative, development, customer support, or related ...

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

Technical Account Manager Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... At least 5 years of full-time experience in consultative, customer support, or related roles in ...

LVT

Technical Account Manager

American Fork, UT

ABOUT THIS ROLE As a Technical Account Manager for LiveView Technologies, you are the face of ... Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self ...

NextDeavor Inc.

Technical Account Manager

Lehi, UT · Hybrid

$39.44 - $49.30/hr

Technical Account Manager Full-time Lehi, UT, US You'll be joining Adobe on a contract opportunity ... Support key accounts and manage critical issues to resolution * Partner with Customer Success and ...

Outcode Software

Technical Project Manager

Draper, UT

... Technical Project Manager, with experience managing agile teams, decision making, remote team ... General Management support across Product Delivery. * Defining and guiding delivery best practices ...

LVT

Technical Account Manager

American Fork, UT · On-site

ABOUT THIS ROLE As a Technical Account Manager for LiveView Technologies, you are the face of ... Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self ...

LVT

Technical Account Manager

American Fork, UT · On-site

ABOUT THIS ROLE As a Technical Account Manager for LiveView Technologies, you are the face of ... Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Springville, UT

Technical Support Manager information

See Springville, UT salary details

$27.4K

$79.9K

$137.2K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Springville, UT is $79,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities near Springville, UT are hiring for Technical Support Manager jobs? Cities near Springville, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Springville, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,902 per year, or $38.4 per hour.

Customer Support - French

SecurityMetrics

Orem, UT • On-site

$14 - $18/hr

Full-time

Re-posted 29 days ago

Job description

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
• Provide basic customer support and account maintenance via phone, email, or chat
• Scope customers to determine their PCI Self Assessment Questionnaire type
• Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience
• Fluent in English and French
• Customer Support experience
• Call center experience
• Basic computer skills (i.e. typing, email, web browser)
• Technical troubleshooting
• Desire to learn and grow
• Excellent written and oral communication skills
• Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns
Preferred Skills and Experience
• Familiar with PCI-DSS
• HTML and JavaScript knowledge
• Basic understanding of networks and network devices
• Industry certifications (CompTIA Network+, Security+, Cisco CCENT, CCNA, etc.)

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