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Technical Support Manager Jobs in Springville, UT

GSP Marketing Technologies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

This position provides ad hoc reports and updates to management. Duties and Responsibilities ... help desk support experience * Technical Certifications preferred. Qualifications, Skills ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day ... This position provides ad hoc reports and updates to management. Duties and Responsibilities:

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

This position provides ad hoc reports and updates to management. Duties and Responsibilities ... help desk support experience * Technical Certifications preferred. Qualifications, Skills ...

Orion

Client Support Manager

Lehi, UT

The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is ...

Orion

Client Support Manager

Lehi, UT · On-site

The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is ...

Dell, Inc.

Consultant, Technical Account Manager

Draper, UT · On-site

$137K - $189K/yr

As a Consultant, Technical Account Manager , you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center ...

Nanoheal

Technical Account Manager

Orem, UT · On-site

Provide technical support for customers to support pre-sales and post-sales processes. * Address ... Manage new account onboarding, related transition, and transformation projects. * Work with ...

Broccoli AI

AI Tech Support

Lehi, UT · On-site

$70K - $100K/yr

... technical issues * Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar * Comfort working directly with customers and managing ...

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

... and communicate technical issues throughout the team, and then educate the customer on the ... Fine motor skills for managing data input, navigating support software, and updating customer ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

... and communicate technical issues throughout the team, and then educate the customer on the ... Fine motor skills for managing data input, navigating support software, and updating customer ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

... and communicate technical issues throughout the team, and then educate the customer on the ... Fine motor skills for managing data input, navigating support software, and updating customer ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

... and communicate technical issues throughout the team, and then educate the customer on the ... Fine motor skills for managing data input, navigating support software, and updating customer ...

Outcode Software

Yardi Support Engineer

Draper, UT

Beyond troubleshooting, they are actively involved in leading project execution, engaging directly with clients to manage Yardi integrations, mentoring junior support staff, conducting technical ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Springville, UT

Technical Support Manager information

See Springville, UT salary details

$27.4K

$79.9K

$137.2K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Springville, UT is $79,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities near Springville, UT are hiring for Technical Support Manager jobs? Cities near Springville, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Springville, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,902 per year, or $38.4 per hour.

IT Technical Support

GSP Marketing Technologies

Provo, UT • On-site

$20.50 - $28/hr

Full-time

Re-posted 23 days ago

Job description

Description

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.


Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs

Requirements

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.

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