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Technical Support Manager Jobs in Spokane, WA (NOW HIRING)

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

Key Responsibilities 1. Advanced Technical Support & Escalation * Provide Tier 2 help desk support ... Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced ...

NEFCO

Senior IT Support & Network Analyst

Spokane, WA · On-site

$33 - $38/hr

Key Responsibilities 1. Advanced Technical Support & Escalation * Provide Tier 2 help desk support ... Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced ...

Itron, Inc

Technical Writer

Liberty Lake, WA · Hybrid

$60K - $81K/yr

Collaborate closely with cross-functional teams-including engineering, product management, support, and quality assurance-to gather requirements, validate technical accuracy, and ensure documentation ...

Haley & Aldrich

Health & Safety Manager

Spokane, WA · On-site

We are currently seeking a Health & Safety Manager to work in a technical support role with highly skilled professionals on diverse project teams in a dynamic environment. This is an excellent ...

Haley & Aldrich

Health & Safety Manager

Spokane, WA · On-site

We are currently seeking a Health & Safety Manager to work in a technical support role with highly skilled professionals on diverse project teams in a dynamic environment. This is an excellent ...

WEMCO, Inc.

Project Manager/Estimator

Spokane, WA · On-site

Participate in customer meetings, pre-bid meetings, and site visits as required. * Assist Business Development with technical support during the quoting process. Project Management * Serve as the ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Spokane, WA

Technical Support Manager information

See Spokane, WA salary details

$29.8K

$86.9K

$149.1K

How much do technical support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support manager in Spokane, WA is $86,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

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The most popular types of Technical Support jobs in Spokane, WA are:

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For Technical Support Manager jobs in Spokane, WA, the most frequently searched job titles are:

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The top searched job categories for Technical Support Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Technical Support Manager jobs?

Cities near Spokane, WA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,869 per year, or $41.8 per hour.

Printer Technician (Print Support Specialist)

MDAEdge

Spokane, WA • On-site

$18.25 - $23.25/hr

Full-time

Re-posted 16 days ago

Job description

Job Summary:
MDAEdge is a company seeking a Printer Technician to handle service requests and printer supply deliveries. The role involves working with Ricoh printers, requiring driving to various locations and providing technical support to ensure efficient operations.
Responsibilities:
• Driving: This does require driving a personal vehicle for service call visits and toner/ supplies delivery.
• You will be responsible for Checking Service Now Tickets and Answering Phone Calls to respond to service requests and Printer Supply deliveries on a day-to-day basis.
• This position is working with Ricoh Printers, this involves moving desktop printers, delivering toner and other consumable parts throughout an entire hospital system to include remote clinics.
• Lots of Walking required, Lifting up to 50 lbs.
• Required, driving a personal vehicle to remote locations required.
Qualifications:
Required:
• High School Diploma (or equivalent)
• IT Help Desk Support experience (application & hardware support)
• Excellent customer service skills
• Good project management skills and ability to prioritize tasks
• Strong technical knowledge of network and site-specific printers, and company products
• Driving a personal vehicle for service call visits and toner/supplies delivery
• Ability to lift up to 50 lbs
• Walking required
Preferred:
• Additional education preferred
• Client Certifications
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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