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Technical Support Manager Jobs in Santaquin, UT (NOW HIRING)

Provide responsive technical support to both internal and external customers. * Capture and ... Collaborate with the product manager to identify technology gaps and research new or alternative ...

Provide responsive technical support to both internal and external customers. * Capture and ... Collaborate with the product manager to identify technology gaps and research new or alternative ...

Mechanical Engineer

Springville, UT · On-site

$90 - $130/hr

... such as Daily Management and Problem Solving to support the efficacy of Flowserve's quality and on‑time delivery objectives. Provide technical support to other engineering support teams.

Sr. Production Hardware Team Lead

Provo, UT

$17.75 - $24.25/hr

... technical team reports, and proposal support. * Certification for Basis of Estimate generation. * Certification for Earned Value Management. What We Offer * Our values drive our actions, behaviors ...

... technical team reports, and proposal support. * Certification for Basis of Estimate generation. * Certification for Earned Value Management. What We Offer * Our values drive our actions, behaviors ...

Technical Educator

Springville, UT · On-site

$80K - $93K/yr

We design, build, and support low size, weight, and power, multimode airborne radar systems. We are ... You are a professional educator who understands andragogy and knows how to manage a classroom.

Technical Educator

Springville, UT · On-site

$80K - $93K/yr

We design, build, and support low size, weight, and power, multimode airborne radar systems.We are ... You are a professional educator who understands andragogy and knows how to manage a classroom.

We design, build, and support low size, weight, and power, multimode airborne radar systems. We are ... You are a professional educator who understands andragogy and knows how to manage a classroom.

Showing results 21-40

Technical Support Manager information

See Santaquin, UT salary details

$27K

$78.7K

$135.1K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Santaquin, UT is $78,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $95,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Santaquin, UT are hiring for Technical Support Manager jobs?

Cities near Santaquin, UT with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Santaquin, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,667 per year, or $37.8 per hour.

Stinger Guidance Section Technical Lead

Raytheon

Provo, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


RTX rating

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

38th of 72 rated aerospace companies


Job description

Date Posted:

2026-09-03

Country:

United States of America

Location:

US-AZ-TUCSON-M13 ~ 3601 E Britannia Dr ~ BRITANNIA M13

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

Secret - Current

Security Clearance Status:

Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

The Stinger Blk I Missile Production Program’s Guidance Section Technical Lead is a technical role responsible for leading a multi-disciplined, geographically dispersed team in the delivery of the Guidance Sections (GS). The GS Technical Lead will frequently interface with internal and external stakeholders, technical subject matter experts, key major suppliers and government customers. The role requires a high level of execution expertise coupled with the ability to lead a high visibility production program.  The additional responsibilities of the GS Technical Lead aspect of the role include ensuring all GS related scope across the Stinger Blk I production is executed per proper technical rigor, with a cohesive technical approach and compliant to our execution practices. Occasional Failure Investigations may be conducted to determine the root cause of production issues as well as corrective actions implementation in engineering scope or manufacturing environment.

This is an Onsite role in Tucson, AZ.

What You Will Do

  • Collaborate with the Guidance Section Integrated Product Team Lead to drive execution of technical work scope as defined in the program schedule and objectives.

  • Work with the technical team on production testing required for the sell off of Guidance Section Lots, data analyses, data reviews and reviews of CDRLs being technical test reports

  • Provide technical leadership to the GS IPT or SMEs working with the program or partners working on problems resolutions related to Guidance Sections, Seekers, Cryo Systems, Optical Systems, Gyro, and other sub-components

  • Manage the engineering support for the production of Guidance Section deliveries with a challenging schedule

  • Review and/or lead production related Failure Investigations to ensure implementation of proper level of technical rigor and corrective actions

  • Perform data collection activities, including review and analysis of SPC/production data, and provide detailed reports of results when needed

  • Provide technical direction, expertise and review for Technical Data Package (TDP) maintenance and variance generation

  • Communicate to both RTX and program leadership to provide status, accomplishments, issues, and help needed

  • Analyze manufacturing system performance to identify constraints, risks, and improvement opportunities

  • Contribute to strategic roadmaps focused on capacity growth, technology insertion, infrastructure upgrades, obsolescence mitigation, and future capabilities

  • Support proposals, business case development, supplier assessments, and Make/Buy/Where analyses

  • Provide mentoring and guidance to team members

  • Collaborate and effectively communicate with other IPTs, program leadership, customers, and business associates both internal and external to Raytheon

Qualifications You Must Have

  • Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 8 years of prior relevant experience

  • Experience managing a multi-disciplined Hardware Engineering Team

  • Experience with technical team and supplier management

  • Experience using program management tools such as Integrated Master Plan (IMP), Integrated Master Schedule (IMS) or simular and Risk and Opportunity Management to identify issues and develop recommended courses of action to program leadership

Qualifications We Prefer

  • Familiarity with Stinger Block I Production Program

  • Advanced Degree in STEM (Science, Technology, Engineering, or Mathematics)

  • Excellent presentation and proposal skills

  • Ability to manage multiple and competing priorities

  • Strong interpersonal and communication skills

  • Ability to drive technical failure investigations and production resolutions

  • Experience managing supplier development of complex subsystems

  • Over 4 years of experience in managing a multi-disciplined Hardware Engineering Team through the product development lifecycle

  • Expert knowledge of multiple work areas typically obtained through advanced education combined with experience

What We Offer

  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

  • Relocation Eligible – Relocation assistance available for this position

Learn More & Apply Now!

  • Please consider the following role type definition as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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About RTX

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing, it services, aerospace product and parts manufacturing and engineering professional services

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

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