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Technical Support Manager Jobs in Salem, OR (NOW HIRING)

Honeywell

Tech Support Specialist

Salem, OR · Hybrid

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

Honeywell

Tech Support Specialist

Salem, OR · Hybrid

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

Honeywell

Tech Support Specialist

Salem, OR · On-site

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

Tory Burch LLC

Support Supervisor

Woodburn, OR · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Woodburn, OR

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Intellyk Inc.

Technical Specialist IV

Salem, OR · On-site

Intellyk Inc. is seeking a Technical Specialist IV to provide technical support and analyze networking issues. The role involves architecting software systems, troubleshooting issues, and managing ...

Agility Robotics

Technical Program Manager

Salem, OR · Hybrid

$129K - $167K/yr

As Technical Program Manager, Operations, you will own bridging the programmatic gap across the Operations department (Supply Chain, Manufacturing engineering, Production, Quality) to support ...

Agility Robotics

Technical Program Manager

Salem, OR · Hybrid

$121K - $158K/yr

As Technical Program Manager, Operations, you will own bridging the programmatic gap across the Operations department (Supply Chain, Manufacturing engineering, Production, Quality) to support ...

Agility Robotics

Technical Program Manager

Salem, OR · On-site +1

$121K - $158K/yr

As Technical Program Manager, Operations, you will own bridging the programmatic gap across the Operations department (Supply Chain, Manufacturing engineering, Production, Quality) to support ...

Socket.dev

Technical Program Manager

Salem, OR · On-site

$121 - $158/hr

As Technical Program Manager, Operations, you will own bridging the programmatic gap across the Operations department (Supply Chain, Manufacturing engineering, Production, Quality) to support ...

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Technical Support Manager information

See Salem, OR salary details

$29.1K

$84.9K

$145.7K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Salem, OR is $84,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Salem, OR?

The most popular types of Technical Support jobs in Salem, OR are:

What job categories do people searching Technical Support Manager jobs in Salem, OR look for?

The top searched job categories for Technical Support Manager jobs in Salem, OR are:

What cities near Salem, OR are hiring for Technical Support Manager jobs?

Cities near Salem, OR with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Salem, OR as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,346 per year, or $41.5 per hour.

Hospitality Technical Systems Support Professional

Honeywell

Salem, OR • On-site

$25 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers

Job description


The Hospitality Technical Systems Support Professional provides frontline technical support for Honeywell Hospitality customers, with a primary focus on troubleshooting and resolving issues related to electronic locks, access control, networking, wireless communications, cloud services, and integrated hotel technologies.
This role combines customer support, technical problem-solving, customer engagement, and participation in new product introductions (NPI) and continuous improvement initiatives.
Responsibilities
Customer Support
  • Provide technical support via phone, email, and remote sessions.
  • Troubleshoot issues involving:
    • Electronic locks and access control systems
    • Gateways, controllers, and wireless communications
    • Networking and connectivity
    • Cloud services, APIs, and third-party integrations
  • Document cases and resolutions in Salesforce.
  • Own customer issues through resolution while meeting service and quality expectations.

Technical Troubleshooting
  • Perform root cause analysis across hardware, software, networking, and integrated systems.
  • Analyze logs, diagnostics, and connectivity issues.
  • Escalate complex issues with documented findings and recommendations.

Customer Engagement & Collaboration
  • Participate in customer meetings, escalations, technical reviews, and deployments.
  • Communicate effectively with technical and non-technical audiences.
  • Collaborate with Product Management, Engineering, Sales, Quality, Training, and Field Services teams.

New Product Introduction (NPI)
  • Support product readiness activities and pilot deployments.
  • Provide customer feedback to Product and Engineering teams.
  • Contribute to documentation, knowledge base articles, and support processes.

Qualifications
YOU MUST HAVE
  • Bachelor's degree in Computer Science, Information Technology, Networking, Engineering, or related field; or equivalent experience.
  • Minimum of 3 years experience in Technical Support, Network Support, Systems Support, or similar customer-facing technical roles.
  • Working knowledge of:
    • TCP/IP, DNS, DHCP, VPNs, and networking fundamentals
    • Windows and client/server environments
    • Wireless networking
    • Hardware and software troubleshooting
    • Remote diagnostic tools and structured troubleshooting methods

WE VALUE
  • Microsoft, Cisco, CompTIA, or other networking/infrastructure certifications.
  • Experience with REST APIs, JSON, SQL, Python, or PowerShell.
  • Familiarity with cloud-connected applications, IoT devices, RF technologies, Salesforce, hospitality technology, access control, or building automation systems.

The hourly range for this position is $25.00 - $31.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Work Environment
  • Fast-paced technical support environment.
  • Primarily customer-facing with inbound and outbound support responsibilities.
  • Participation in customer meetings, escalations, and product launch activities.
  • Occasional after-hours support and limited travel may be required.

BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 8/6/2026
ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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