ZipRecruiter

Log In

1

Technical Support Manager Jobs in Rochester Hills, MI

Emerson

Manager, Detroit Water Site Support

Novi, MI

Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with ... Partner with customers to resolve technical, contractual, and warranty matters while balancing ...

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

Create and meticulously update customer cases in our case management system, maintaining accurate ... Support the creation of comprehensive training materials, leveraging your experience and expertise ...

previous page

Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rochester Hills, MI

Technical Support Manager information

See Rochester Hills, MI salary details

$27.2K

$79.1K

$135.8K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Rochester Hills, MI is $79,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $95,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Rochester Hills, MI?

The most popular types of Technical Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Technical Support Manager jobs?

Cities near Rochester Hills, MI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,079 per year, or $38 per hour.

IT Technical Manager - Detroit, MI

Trilyon, Inc.

Detroit, MI • On-site

Contractor

Re-posted yesterday

Job description

For over 16 years, Trilyon, Inc. has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website https://trilyonservices.com/careers/
 
We are seeking a Technical Transition Manager – IT Support & Knowledge Transfer to join our team. This role will involve leading and coordinating IT technical support transitions, managing knowledge transfer activities, and ensuring operational readiness across technical teams. The ideal candidate will have experience in IT transition management, Azure cloud environments, vendor coordination, and enterprise application support and a passion for driving successful IT modernization initiatives and operational excellence.
Job Title: IT Technical Transition Manager
Location: Detroit, MI (Hybrid – Onsite 2 days/week)
Duration: 1 Year Contract with Possible Extension
Job Description
We are seeking an experienced IT Technical Transition and Knowledge Transfer Manager to support a large-scale IT modernization initiative. This role will oversee the planning and execution of technical support transition activities and ensure effective knowledge transfer from vendor teams to internal technical staff.
The ideal candidate will collaborate with cross-functional teams, technical leaders, and stakeholders to ensure a smooth transition to operational support while maintaining security, compliance, and operational readiness.
Key Responsibilities
  • Lead execution of the IT technical support transition plan and provide progress updates to leadership.
  • Act as the primary liaison between system integrators, internal IT teams, and business stakeholders.
  • Manage knowledge transfer processes, documentation standards, and vendor exit requirements.
  • Ensure operational readiness, security compliance, and disaster recovery preparedness.
  • Identify risks, manage issues, and provide mitigation strategies.
  • Coordinate project schedules, deliverables, and technical transition activities.
  • Facilitate communication across project managers, technical teams, and leadership.
  • Assign and track project tasks while resolving or escalating issues.
  • Review transition documentation and present findings to technical leadership.
  • Participate in Agile ceremonies including sprint planning, reviews, and stand-ups.
  • Collaborate with developers, SMEs, and stakeholders in an Agile environment.
Required Skills & Experience
  • 5+ years of IT experience with technical transition management or program management.
  • 3–5+ years in IT management, infrastructure/application operations, or technical program leadership.
  • Strong understanding of .NET application architectures.
  • Experience with Microsoft Azure (App Services, Azure SQL, Storage, Key Vault, Azure Monitor).
  • Familiarity with Azure DevOps, CI/CD pipelines, and operational monitoring tools.
  • Knowledge of ITIL-based service management processes (incident, problem, and change management).
  • Experience managing vendor transitions and knowledge transfer to internal IT teams.
  • Understanding of cloud migration or on-prem to cloud transitions.
  • Strong stakeholder communication, vendor management, and risk management skills.
  • Experience working in Agile environments and cross-functional technical teams.
Why Join Us?
  • Trilyon, Inc. offers a comprehensive benefits package.
  • Opportunities for growth and professional development.
  • Collaborative and inclusive company culture.
Equal Employment Opportunity (EEO) Statement
Trilyon, Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws.
Anjali Sharma (Technical Recruiter)
P: (469) 854-1508
E: anjali@trilyonservices.com