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Technical Support Manager Jobs in Atlanta, MI (NOW HIRING)

Omni Metalcraft

CAD Designer (OM2)

Alpena, MI · On-site

$23.75 - $32.75/hr

Support continuous improvement efforts related to drafting processes and documentation. * Organize and manage engineering files and technical records. Skills Needed * Proficiency with AutoCAD or ...

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Technical Support Manager information

See Atlanta, MI salary details

$27K

$78.7K

$135.1K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Atlanta, MI is $78,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $95,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What cities near Atlanta, MI are hiring for Technical Support Manager jobs?

Cities near Atlanta, MI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Atlanta, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,677 per year, or $37.8 per hour.

Oracle Cloud HCM Technical Lead - 00069283351

Cognizant Technology Solutions

Atlanta, MI • On-site

$64K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

52nd of 72 rated business consultants

Job description

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About the Role
We are seeking an experienced Oracle Cloud HCM Technical Lead to lead the design, implementation, integration, and support of Oracle Cloud Human Capital Management (HCM) solutions. This role will provide technical leadership across Oracle HCM Cloud engagements, working closely with business stakeholders, project teams, and clients to deliver scalable, secure, and high-performing HCM solutions. The ideal candidate will possess deep expertise in HCM integrations, data conversions, reporting, Fast Formulas, and cloud technologies while ensuring successful project delivery and maximizing business value.
In This Role You Will
  • Lead the technical design, implementation, and support of Oracle Cloud HCM solutions across multiple client engagements.
  • Manage end-to-end data conversion activities from legacy systems to Oracle HCM Cloud for global organizations.
  • Design, develop, and support inbound and outbound integrations between Oracle HCM Cloud and third-party applications.
  • Provide technical leadership for Oracle HCM Cloud implementations, ensuring alignment with business requirements and best practices.
  • Configure and support Oracle HCM technical components including HCM Data Loader (HDL), Spreadsheet Loader, HCM Extracts, BI Publisher, and OTBI reporting.
  • Develop and maintain Oracle HCM Fast Formulas across various HCM modules to support complex business requirements.
  • Collaborate with business stakeholders to gather, analyze, and translate requirements into scalable technical solutions.
  • Support system testing activities, including integration testing, user acceptance testing, and deployment validation.
  • Troubleshoot and resolve complex technical issues related to integrations, reporting, data conversions, and customizations.
  • Design and implement web service integrations utilizing Oracle HCM Cloud SOAP, REST, and ATOM services.
  • Configure and support workflow, approvals, personalization, and customization requirements.
  • Partner with offshore and cross-functional teams to ensure timely and successful project delivery.
  • Develop ad hoc and operational reporting solutions using BI Publisher and OTBI to support business decision-making.
  • Recommend Oracle Cloud HCM best practices that support scalability, performance, and business growth.

Work Model
Remote - United States, with occasional milestone-based travel to Des Moines, Iowa.
What You Need to Have to Be Considered
  • Bachelor's degree in information technology, Computer Science, Engineering, Business, Human Resources, or a related field.
  • 6+ years of experience implementing Human Capital Management (HCM) solutions.
  • Strong hands-on experience implementing Oracle Cloud HCM as a Technical Lead or Architect.
  • Expertise in Oracle HCM Cloud integrations, conversions, reporting, and technical development.
  • Extensive experience with:
    • HCM Data Loader (HDL)
    • Spreadsheet Data Loader (HSDL)
    • HCM Extracts
    • BI Publisher
    • OTBI Reporting
    • SOAP, REST, and ATOM Web Services
  • Strong experience developing Fast Formulas across Oracle HCM modules.
  • Experience with Oracle Cloud HCM customizations, personalization, approvals, and workflow configurations.
  • Experience leading data migration and conversion efforts from legacy HCM systems.
  • Strong business analysis, requirements gathering, and solution design skills.
  • Excellent troubleshooting, problem-solving, and analytical skills.
  • Strong verbal and written communication skills.
  • Previous consulting experience with a consulting services or software implementation organization.

These Will Help You Stand Out
  • Oracle Cloud HCM Technical or Integration certifications.
  • Experience leading global Oracle Cloud HCM implementations.
  • Knowledge of Oracle Integration Cloud (OIC).
  • Experience across multiple Oracle HCM modules, including Core HR, Payroll, Benefits, Talent Management, Recruiting, and Learning.
  • Exposure to enterprise architecture and cloud transformation initiatives.
  • Experience leading distributed and offshore delivery teams.
  • Strong client-facing consulting and stakeholder management experience.
  • Experience implementing large-scale SaaS HCM solutions for Fortune 500 organizations.
  • Knowledge of agile delivery methodologies and DevOps practices.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
The annual salary for this position is between $64,734 - $90,000, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid Holidays plus Paid Time Off
  • 401(k) Plan and Contributions
  • Long-term/Short-term Disability
  • Employee Stock Purchase Plan

Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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