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Technical Support Manager Jobs in Rancho Cucamonga, CA

Pathway Group

Be Seen First

Tech Support

Ontario, CA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Calls/ Troubleshoot * Service emails * Input warranty data * Meeting with our Senior tech ... managers, etc.

Kynite

Tech Support L1

City Of Industry, CA · On-site

Company Description Orchestrated by adept technical architects with over fifty years of applied ... Augmentation and Managed Services * We are BigData Experts * We are Cloud Experts * We are ...

Kynite

Tech Support L1

City Of Industry, CA

Company Description Orchestrated by adept technical architects with over fifty years of applied ... Augmentation and Managed Services * We are BigData Experts * We are Cloud Experts * We are ...

Five Below

Support lead Part Time

San Dimas, CA · On-site

$17.78/hr

  • Medical

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Alta Resources

Technical Customer Care Rep

Brea, CA · On-site

Technical Customer Care Representative The Technical Customer Care Representative position provides ... Recommends improvements to management in service, product, procedures, and/or packaging to support ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

We are seeking a motivated IT Support Technician to join our team. In this role, you will provide ... with patch management. * Maintain IT asset inventory, technical documentation, and equipment ...

Five Below

Support lead Part Time

San Dimas, CA · On-site

$17.78/hr

  • Medical

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

WINONICS

IT Support Specialist

Brea, CA

We are seeking a motivated IT Support Technician to join our team. In this role, you will provide ... with patch management. * Maintain IT asset inventory, technical documentation, and equipment ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

We are seeking a motivated IT Support Technician to join our team. In this role, you will provide ... management.Maintain IT asset inventory, technical documentation, and equipment records.Follow IT ...

Esri

Support Analyst l-Infrastructure

Redlands, CA

Overview As a Support Analyst I, emphasizing your technical proficiency, you will delve into the ... Maintain comprehensive case documentation in our customer relationship management (CRM) system to ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rancho Cucamonga, CA

Technical Support Manager information

See Rancho Cucamonga, CA salary details

$30.1K

$87.8K

$150.7K

How much do technical support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support manager in Rancho Cucamonga, CA is $87,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $106,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Technical Support Manager jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Technical Support Manager jobs?

Cities near Rancho Cucamonga, CA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $87,796 per year, or $42.2 per hour.

Tech Support

Pathway Group

Ontario, CA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

Monday-Friday 8am-4:30pm, rate is $22, duties will include:

  • Technical Calls/ Troubleshoot
  • Service emails
  • Input warranty data
  • Meeting with our Senior tech to discuss consistent problems
  • Packing warranty orders
  • Installations/repairs on dental equipment
  • Loading and forkift experience

Plus additional technical task if needed.

Company Description

Pathway Group is a Recruitment and Staffing service dedicated to the Manufacturing Industry. We pride ourselves on being expert recruiters in the space staying true to our manufacturing recruitment vertical. The vast majority of our placements are contract to hire and direct hire placements. Our goal is to add value to the client and candidate. Placing the right candidate into their next career. We focus on positions like mechanical assemblers, electrical assemblers, CNC operators, CMM operators, composite technicians, quality technicians, engineers, managers, etc.