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Technical Support Manager Jobs in Quebec, QC (NOW HIRING)

Ametek

Trainee, IT Support

Levis, QC · On-site

Want to be part of a passionate and innovative IT team? Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both ...

Motorola

Software Customer Service Manager

Quebec, QC · On-site +1

CA$100K - CA$135K/yr

Ensures effective coordination and support between account teams and supporting technical resources ... Proficiency in Agile project management. * Familiarity with software deployment methodologies and ...

Davie

Production Design Manager

Levis, QC · On-site

As a Production Design Manager, you will be responsibale to supervise and coordinate all production ... Track the status of design deliverables, non-conformances, and open technical actions. * Support ...

Unimax

Technicien(ne) support applicatif

Quebec, QC · On-site

Supporter notre CRM (Salesforce) * Aider aux tests et aux activités de validation * Produire de la documentation et des procédures * Corriger des données ou des transactions erronées directement ...

New

Archera

Product Manager, Core Product

Quebec, QC · Remote

Bring Google Cloud to feature parity with our AWS and Azure support and to general availability ... Comfort in technical, infrastructure, or cloud domains, with the depth to reason about the product ...

Canon Careers

34834

Quebec, QC · On-site

CA$71K - CA$82K/yr

Technical Validation: Own the end-to-end testing process, including the management of proof-of ... Remote work is supported with cloud-based applications and collaboration tools. BENEFITS

Graco

Account Manager

Quebec, QC · On-site

Identify and establish effective sales channels to support the customer base with the assigned ... Bachelor's degree in business, engineering, marketing, a technical field, or equivalent experience ...

Graco

Account Manager

Quebec, QC · On-site

Identify and establish effective sales channels to support the customer base with the assigned ... Bachelor's degree in business, engineering, marketing, a technical field, or equivalent experience ...

JP Recruitment

Service Manager - 1861598

Quebec, QC · On-site

$90K - $130K/yr

Interface with engineering and the materials teams in support of service escalations and materials ... Adjust technical resources to meet daily throughput demands * Apply accountability standards based ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Quebec, QC

Technical Support Manager information

See Quebec, QC salary details

$39.1K

$74.7K

$119.7K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Quebec, QC is $74,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,643.00 and $86,010.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Quebec, QC are hiring for Technical Support Manager jobs?

Cities near Quebec, QC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Quebec, QC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,680 per year, or $35.9 per hour.

Trainee, IT Support

Ametek

Levis, QC • On-site

Full-time

Re-posted 6 days ago

AMETEK rating

7.5

Company rating: 7.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

92nd of 161 rated electronics manufacturers

Job description

Want to be part of a passionate and innovative IT team? 


Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both hardware and software, while participating in ongoing projects. 

By joining us, you will work alongside an expert and close-knit team that will make your integration and training a priority.  

Here's what we offer you:

  • A stimulating work environment within a strong and passionate IT team 
  • The opportunity to develop your skills and expertise 
  • Flexible hours 
  • New offices located close to nature 
  • A dynamic, people-oriented, stimulating, and open-minded company 
  • A community of interns and young employees
  • A wide range of social activities... and much more! 


 What you will do on a daily basis 

  • Provide first-level IT support to internal users (computer hardware, telephony, printers, internet, business applications, etc.) 
  • Interact professionally with colleagues to ensure a high level of satisfaction 
  • Configure and install computers for new employees 
  • Use the ticketing system to document interventions 
  • Provide an exceptional employee experience from the moment new recruits arrive 
  • Participate in projects based on your curiosity and thirst for learning 
  • Contribute to the enhancement of the IT infrastructure 

What we are looking for

  • Vocational (DEP) or college (AEC/DEC) student in IT support
  • Ability to work independently to find solutions
  • Analytical and diagnostic skills
  • Ability to communicate in French and English
  • Strong interest in customer support
  • Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs. 

What AMETEK employees say

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