ZipRecruiter

Log In

1

Technical Support Manager Jobs in Quebec, QC (NOW HIRING)

Desjardins Group

Technician, Benefits

Levis, QC · Hybrid

You support your unit's more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as ...

Wawanesa Insurance

Claims Technical Specialist

Quebec, QC · Hybrid

CA$90K - CA$110K/yr

... manage expenses, and support strong claim outcomes. * Contribute to national claims initiatives ... and technical standards. * Bring analytical, investigative, collaborative, and member-focused ...

Frima Studio

Senior Programmer (C++)

Quebec, QC

Provide technical support to overcome roadblocks and propose proactive solutions to keep the ... Ability to handle multiple tasks simultaneously and manage priorities; * Demonstrated curiosity ...

Ametek

Automation Specialist

Levis, QC · Hybrid

To help you succeed and advance in your career, your manager will support you through: * An ... Provide post-delivery technical support and optimize implemented solutions * Prepare technical ...

New

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Quebec, QC

Technical Support Manager information

See Quebec, QC salary details

$39.1K

$74.7K

$119.7K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Quebec, QC is $74,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,643.00 and $86,010.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Quebec, QC are hiring for Technical Support Manager jobs?

Cities near Quebec, QC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Quebec, QC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,680 per year, or $35.9 per hour.

Critical Care Business Manager - INOmax - Eastern Canada

Therakos

Quebec, QC • Remote

Full-time

Re-posted 29 days ago

Key responsibilities

  • Provide brand information to key healthcare professionals and decision makers in hospitals where the device is used.

  • Uncover growth opportunities and represent key hospitals to track and maintain existing contracts.

  • Deliver sales targets, implement business development plans, and manage the forecast and maintenance schedule for medical devices in the territory.

Job description

Job Title

Critical Care Business Manager - INOmax - Eastern Canada

Requisition

JR000015809 Critical Care Business Manager - INOmax - Eastern Canada (Open)

Location

Quebec, Canada

Additional Locations

Job Description Summary

Keenova is a leader in inhaled nitric oxide therapy used for critically ill infants. Our legacy extends 20 years. We are currently seeking a respiratory therapist trained individual to lead our commercial efforts in Eastern Canada. This role is key to enable Keenova to deliver our valued medical device care program to Canadian hospitals. The person in the role will help grow the company medical device use in indicated patients across Eastern Canada (Ontario, Quebec and Atlantic Provinces) partnering with our medical and commercial teams.

Job Description

Overview of the role:

Provide brand information to key Neonatologists, Respiratory Therapists and key Decision Makers in centres where the company device is used

Uncover growth opportunities for the company device

Represent key hospitals in partnership with our contracting group to track and maintain existing contracts

Provide accurate forecasting of the planned use of the medical device for the targeted hospitals

Manage the annual preventative maintenance schedule for the devices in the territory in partnership with our customer care specialists and technical engineers

Deliver the revenue target for the brand in the assigned territory

Ensure that the Respiratory Therapists and Allied Health Care Professionals are trained to deliver the device treatment to their patients

Essential Functions:

Deliver sales targets for defined accounts in line with company goals

Implement a business development mind set to build and implement a detailed plan of action that leads to optimized performance

Ability to learn deep therapeutic knowledge and to provide value in a complex healthcare ecosystem

Adherence to our code of ethics and pharmacovigilance process while maintaining high integrity in all activities as we:

  • Build deep HCP and stakeholder relationships based on providing trustworthy solutions
  • Remain current and knowledgeable regarding our existing contracts with hospitals
  • Uncover new opportunities for growth within our indicated use
  • Collaborate with Medical, Field Technical Support, Clinical and Scientific Development and other departments to meet team goals
  • In-service product and therapeutic education to HCP's that ensures the safe and effective use of our product

Minimum Requirements

Education / Experience / Skills:

  • Respiratory Therapist trained
  • Experience with commercialization of Medical Devices and Hospital Account Management
  • Minimum of 5 years' hospital sales experience
  • Excellent Communication skills in English and French (written and oral)
  • Good understanding of healthcare and hospital ecosystem
  • Good analytical and conceptual skills
  • Ability to work virtually and collaborate in a matrix organization
  • Strong presentation, project management and negotiation skills
  • Enthusiastic, dedicated and committed approach to helping patients

Organizational Relationship/Scope:

This role will report directly to the Sales Manager for Keenova Canada

Working Conditions:

The role is field based, ideally living in the Montreal area. It will require significant travel throughout Ontario, Quebec and Atlantic Provinces.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova

#LI-REMOTE

#LI-GN1

At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support-showing up in big moments and small to help patients find comfort and confidence.

We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology,men's health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.

We are Keenova-keen to solve, keen to serve. Learn more atwww.keenova.com.

Apply