ZipRecruiter

Log In

1

Technical Support Manager Jobs in Provo, UT (NOW HIRING)

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... Customer Service Manager, Operations Compensation: A base hourly salary of $20-$23, depending on ...

BioLite

Technical Support Specialist I

Midvale, UT · On-site

$20/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... Customer Service Manager, Operations Compensation: A base hourly salary of $20-$23, depending on ...

Patientco

Enterprise Technical Support Analyst

Lehi, UT · On-site

The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most ... Performs other duties and/or projects as assigned by management within the area of responsibility ...

GSP Marketing Technologies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

This position provides ad hoc reports and updates to management. Duties and Responsibilities ... help desk support experience * Technical Certifications preferred. Qualifications, Skills ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day ... This position provides ad hoc reports and updates to management. Duties and Responsibilities:

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

This position provides ad hoc reports and updates to management. Duties and Responsibilities ... help desk support experience * Technical Certifications preferred. Qualifications, Skills ...

Orion

Client Support Manager

Lehi, UT

The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is ...

Orion

Client Support Manager

Lehi, UT · On-site

The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Provo, UT

Technical Support Manager information

See Provo, UT salary details

$27.9K

$81.3K

$139.5K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Provo, UT is $81,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Provo, UT? The most popular types of Technical Support jobs in Provo, UT are:
What job categories do people searching Technical Support Manager jobs in Provo, UT look for? The top searched job categories for Technical Support Manager jobs in Provo, UT are:
What cities near Provo, UT are hiring for Technical Support Manager jobs? Cities near Provo, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,271 per year, or $39.1 per hour.

Technical Support Specialist I

Biolite

Midvale, UT • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Title: Technical Support Specialist I
Hours: Full-time, 7:00 AM - 4:00 PM MST
Location: Midvale, UT (On-site with occasional remote flexibility) #LI-Onsite
Reports to: Customer Service Manager, Operations
Compensation: A base hourly salary of $20-$23, depending on candidate experience.
Our Benefits:
  • Comprehensive Healthcare Coverage: Medical, dental, and vision plans with BioLite covering 90-100% of monthly premiums, depending on plan selection.
  • 401(k) with Employer Match: We help you invest in your future through a company match on your 401(k) contributions.
  • Paid Time Off: Paid holidays, vacation, sick time, and family leave to support work-life balance.
  • Equity & Bonus Opportunities: Community bonus plan and stock option eligibility for all full-time employees.
  • Adventure Stipend (after two years): Matched travel stipend and PTO to go on an adventure that aligns with BioLite's mission of bringing energy everywhere - whether that's outdoor recreation, climate action, or social impact.
  • Employee Product Discount: Employees enjoy generous discounts on BioLite and Goal Zero products.

This Role:
We're looking for someone who's naturally curious about how things work and enjoys solving problems.
As a Technical Support Specialist I, you'll help customers troubleshoot BioLite and Goal Zero products, resolve technical issues, and deliver an exceptional customer experience. From portable power stations and solar panels to lighting and cooking products, you'll become a trusted resource for customers while building deep technical knowledge across our product portfolio.
You'll own customer issues from first contact through resolution, balancing empathy with sound technical troubleshooting. You'll collaborate closely with teammates and other departments, continue expanding your product expertise, and help improve the way we support our customers every day.
You Will:
  • See It through: Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
  • Build & Share Product Expertise: Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
  • Connect and Clarify: Maintain clear, accurate, and empathetic communication with both customers and teammates, even during busy or time-sensitive periods.
  • Be a Teammate: Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate cases.
  • Help Us Grow: Identify recurring customer issues and contribute to projects that improve our products, the customer experience, and how our team works.

You Have:
  • 2+ years of experience in technical support, customer support, or another customer-facing role.
  • Experience supporting consumer electronics, outdoor gear, or renewable energy products.
  • Familiarity with Zendesk, Shopify, and NetSuite (or similar platforms).
  • Strong critical thinking steps to diagnose complex technical issues.
  • Curiosity to learn new tools, technologies, and technical concepts.

Grow With Us
Technical Support Specialist I is the first level in BioLite's Technical Support career path. As you deepen your product knowledge, strengthen your troubleshooting skills, and take on more complex technical challenges, you'll have opportunities to grow into advanced technical roles within Customer Support.
To Apply:
  • Please include a cover letter explaining why you're a good fit for this position and PDF of your resume.
  • You must hold current legal authorization to work in the U.S. for any employer. BioLite cannot sponsor or assume sponsorship of an employment visa for this position.

About BioLite:
BioLite and Goal Zero have joined forces to power life, anywhere. Together, we provide clean energy solutions that serve two distinct yet connected markets: families living in energy poverty and outdoor adventurers seeking fuel-independent power and light. From solar panels and portable power stations to cookstoves and lighting systems, our technologies help people cook, charge, and stay connected - whether at home, on the road, or off the grid. Rooted in innovation and motivated by impact, we're building a future where renewable energy is accessible to all.
We believe in a bright and safe future, and that includes life at work. BioLite and Goal Zero are proud to be an equal opportunity workplace where everyone is encouraged to show up as their full selves. We know that inclusion makes our solutions better and our team stronger.

Apply