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Technical Support Manager Jobs in New Port Richey, FL

Atria Group LLC

Business Technical Analyst

Tampa, FL · On-site

... Management System (DBMS) Intermediate Preferred * Other Cognos Intermediate Preferred Business Technical Analyst Description: * Provides functional business knowledge and technical support to the ...

Woodard & Curran

Stormwater Senior Technical Manager

Tampa, FL · Hybrid

$104K - $143K/yr

We foster an inclusive, collaborative culture that supports professional growth, flexibility, and ... The ideal candidate is a Technical Manager with strong experience in study, planning, and design of ...

Wow

Lead Commercial Technical Operations

Tampa, FL · On-site

Following all Ticket Management and Data Center operational policies and procedures Product Support & Documentation Responsibilities include: * Documenting technical issues and resolutions within ...

ConsignMed

Technical Service Rep.

Tampa, FL · On-site

Provide technical, educational and sales support to assist the district in meeting Neuromodulation ... support. (b) Manages inventories (consignment, trunk and district office, loaner products ...

DDS Lab

Technical Consultant Ortho

Tampa, FL · On-site

Provide support to Account Management and Inside Sales teams by proactively accepting escalated technical calls transferred from non-technical staff. * Manage Aging Cases workload by sorting and ...

DDS LAB LLC

Technical Consultant Ortho

Tampa, FL

Provide support to Account Management and Inside Sales teams by proactively accepting escalated technical calls transferred from non-technical staff. * Manage Aging Cases workload by sorting and ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in New Port Richey, FL

Technical Support Manager information

See New Port Richey, FL salary details

$26.3K

$76.5K

$131.4K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in New Port Richey, FL is $76,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $92,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What job categories do people searching Technical Support Manager jobs in New Port Richey, FL look for? The top searched job categories for Technical Support Manager jobs in New Port Richey, FL are:
What cities near New Port Richey, FL are hiring for Technical Support Manager jobs? Cities near New Port Richey, FL with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in New Port Richey, FL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 21% Part Time, and 9% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,522 per year, or $36.8 per hour.

Technology Support Specialist

Concurrent Investment Advisors

Tampa, FL

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description
Position Overview:
We are seeking a motivated and customer-focused Technology Support Specialist to join our team. This entry-level role is ideal for individuals looking to continue a career in IT support. The successful candidate will be responsible for managing technology support tickets, assisting users with troubleshooting technical issues, and ensuring the smooth operation of our technology help desk. This role will involve working closely with internal teams and vendors to provide efficient and effective support for technology systems.

Responsibilities
Help Desk & Technical Support
  • Serve as the first point of contact for employees needing IT support via phone, email, or ticketing system.
  • Log, track, and manage technology support tickets to ensure timely resolution.
  • Troubleshoot basic hardware, software, and network issues, escalating complex problems to senior team members when needed.
  • Provide step-by-step technical guidance to users, ensuring they understand the solutions provided.
  • Maintain records of reported issues, solutions, and user feedback to help improve internal support processes.
User Access & System Administration
  • Assist with setting up and managing user accounts, access permissions, and system credentials.
  • Ensure employees have appropriate access to company applications such as Microsoft 365, Box, DocuSign, and other business platforms.
  • Support onboarding and offboarding processes by managing system access for new hires and deactivating accounts for departing employees.
Technology Maintenance & Coordination
  • Help monitor system performance and notify IT administrators of any issues or concerns.
  • Collaborate with IT vendors to assist in resolving software or hardware-related issues.
  • Assist with software installations, updates, and patches to ensure systems are running smoothly.
  • Provide support for basic cybersecurity measures, such as identifying phishing emails and reporting security concerns.
Continuous Improvement & Documentation
  • Contribute to the development of IT support documentation, including FAQs, troubleshooting guides, and user manuals.
  • Identify recurring issues and suggest improvements to processes to enhance efficiency.
  • Participate in training sessions to expand technical knowledge and stay updated on new tools and technologies.

Qualifications
  • Associate’s, Bachelor’s degree or Trade School experience in Information Technology, Computer Science, or a related field (or relevant certifications/experience).
  • Strong interest in technology support, IT troubleshooting, and customer service.
  • Basic understanding of computer hardware, operating systems, and common business applications.
  • Familiarity with help desk ticketing systems is a plus.
  • Excellent problem-solving skills with attention to detail.
  • Strong communication and interpersonal skills to assist users effectively.
  • Ability to manage multiple support requests and prioritize tasks accordingly.
Job Type / Salary
  • Full-time, Exempt
  • $60,000-$80,000 base per year, dependent on experience, with additional semi-annual performance bonus opportunities
Location / Schedule
  • This position will work from our Tampa, FL home office.
  • Working hours are 9am-5pm Monday-Friday with the option to work remotely on Fridays.
  • Occasional evening/weekend hours may be requested.
  • No travel for this position is required.

Benefits
  • 401(k) matching
  • Dental Insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Note: This is an Evergreen Job Posting
This posting is for a position we hire for on an ongoing basis. While we may not have an immediate opening, we are always looking to connect with talented professionals who are a great fit for our team. If you're interested, please apply—we review applications regularly and will reach out as soon as a relevant opportunity becomes available.