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Technical Support Manager Jobs in Nepean, ON (NOW HIRING)

As the TECHNICAL MANAGER - CONSTRUCTION INTERFACE (CENTRUS PROGRAM) , you will play a pivotal leadership role supporting CENTRUS program objectives by bridging and optimizing the interface between ...

As the TECHNICAL MANAGER - CONSTRUCTION INTERFACE (CENTRUS PROGRAM) , you will play a pivotal leadership role supporting CENTRUS program objectives by bridging and optimizing the interface between ...

Liaise with OEM technical support and Swissport in Ottawa for issues that are beyond technical manuals or related to warranty; * Liaise with vendors and supply chain management for coordination of ...

... technical manager role drives the development and optimization of test systems that power our ... Support prototype builds and validation testing for alpha and beta platforms in partnership with ...

Support schedule creation and cost estimation, providing backup data as needed. * Track, report ... Certified Project Management Professional (PMP, Prince2 etc) * Experience in an engineering electro ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

... Account Manager based in the Ottawa area to own the strategic, commercial, and technical ... Support Liaison: Partner closely with Tier 2/3 Technical Support to expedite troubleshooting for ...

Showing results 41-60

Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Nepean, ON? The most popular types of Technical Support jobs in Nepean, ON are:
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What cities near Nepean, ON are hiring for Technical Support Manager jobs? Cities near Nepean, ON with the most Technical Support Manager job openings:
Infographic showing various Technical Support Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Technical Specialist, Fire Protection Engineering

Defence Construction Canada

Ottawa, ON • Hybrid

Contractor

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago


Job description

We have an exciting opportunity in the Central and North Region (CNR)!

The Technical Specialist, Fire Protection Engineering, provides fire protection engineering planning and documentation support to Client-Partner fire protection programs. The incumbent acts as a technical specialist, providing advice on policies and strategies, and coordinating project development activities for large and high-risk projects. The incumbent ensures compliance with policies, procedures and guidelines, and manages the Client-Partner relationship.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

  • Provide expert advice and guidance for policy development, review construction drawings and specifications, inspect construction sites for compliance with contract documentation and accepted design standards
  • Review contractor inspection reports for compliance with contract documents and provide direction to address deficiencies and recommendations
  • Provide technical support for various processes (e.g. statements of work, selection of consultants for construction projects, information requests)
  • Provide expert advice on the preparation of contract documents for active and passive fire protection systems
  • Support and/or lead business development activities
  • Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
  • Ensure quality standards are met, in line with corporate and Client-Partner expectations
  • Manage risk

Other

  • Witness acceptance inspections on behalf of relevant authorities and review construction for compliance with approved project documentation
  • Support the DCC commissioning practice area (e.g. prepare commissioning checklists, deliver training, manage resources, meet Client-Partner needs)
  • Other duties as assigned

SKILLS
General and Specific Knowledge

  • Best practices, methods, trends and legislation in fire protection engineering, fire prevention and enforcement and health and safety
  • Building materials, construction and principles of combustion
  • Building extinguishing and alarm systems
  • Project and risk management principles

Formal Education and/or Certification(s) and Experience

  • Minimum: college diploma in fire protection engineering or related field with five years' relevant experience, or the equivalent
  • Preferred: National Fire Protection Association certification (Fire Inspector Certificate Level II and Certified Fire Plan Examiner or NFPA 1030) with a minimum of three years' experience in a fire engineering organization, including involvement in fire inspection, fire safety plan review, engineering plan review, compliance/acceptance testing and report review for fire detection and suppression systems; as well as membership in the National Association of Fire Investigators

Abilities

  • Use applicable computer software and operating systems
  • Read and interpret construction plans and specifications related to fire
  • Write policies, business cases, options analysis and statements of work for large and high-risk projects
  • Apply project and risk management techniques

DEVELOPMENT AND LEADERSHIP

  • Provide functional direction and advice to employees and the Client-Partners

WORKING CONDITIONS

  • Typical office environment with routine travel
  • Frequent work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment

Check out your benefits
Working with us offers excellent opportunities for growth and advancement-and entitles you to one of the job market's best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

  • 100% employer-paid annual sick leave, and health and dental premiums
  • $400 wellness allowance to help cover expenses such as a gym membership
  • $2,500 for mental health services on top of regular $2,500 paramedical coverage
  • Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

  • Life, accidental-death, and short-term disability insurance
  • Enhanced inConfidence employee and family assistance program
  • Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
  • Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

  • Public-service pension
  • Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage
Employment Type: Continuing