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Technical Support Manager Jobs in Nepean, ON (NOW HIRING)

Hamilton Health Sciences

HCA - Technical

Hamilton, ON · On-site

As a member of the healthcare team, supports patient care through equipment and supply management ... Functions according to the for Technical Healthcare Aides in the Operating Room. 1. Grade 12 high ...

Hamilton Health Sciences

HCA - Technical

Hamilton, ON · On-site

... supports patient care through equipment and supply management, maintenance of a clean, safe ... technical experience in a similar role (the handling and care of delicate equipment) within a ...

Nokia

Technical Specialist

Kanata, ON · Hybrid

... support and expertise in a fast-paced operational environment ... They will play a vital role in resolving incidents, managing network changes, and providing ...

GAM Technical Services

L1 Support Hero

Ottawa, ON · On-site

CA$45K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Your goal: deliver fast, friendly, and effective technical support that leaves our customers ...

Uottawa

Analyst, IT Support

Ottawa, ON · On-site

CA$73K - CA$91K/yr

... technical support through online chat, over the phone, and in person. * Experience in working in customer service in a business environment. * Experience in supporting and managing requests from VIP ...

Assent

Customer Support Architect (T3)

Ottawa, ON · On-site

The Technical Support Architect expertly manages critical customer escalations, understands complex issues intimately by reviewing read-only product code, and proactively identifies and communicates ...

Nokia

Technical Project Manager

Kanata, ON

We are seeking an experienced and motivated Technical Project Manager (TPM) to support a strategic Nokia customer in Canada. In this role, you will provide technical leadership and program ...

MacDonald Search Group

Technical Sales Manager

Ottawa, ON · On-site

$90K - $120K/yr (+ commission)

Support mechanical contractors during installation to ensure technical compliance and project success * Build and manage a strong pipeline of commercial and institutional projects across the Ottawa ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

Nokia

Technical Data Manager

Kanata, ON

You will be part of the IP Routing Hardware Technical Data Management team ... Functions will involve supporting NPI across all product lines from data entry to factory ...

SAS

Senior Cloud Technical Lead

Ottawa, ON · On-site +1

CA$131K - CA$160K/yr

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

WSP

Technical Manager, Construction Interface

Ottawa, ON

CA$177K - CA$234K/yr

As the TECHNICAL MANAGER - CONSTRUCTION INTERFACE (CENTRUS PROGRAM) , you will play a pivotal leadership role supporting CENTRUS program objectives by bridging and optimizing the interface between ...

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Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Nepean, ON?

The most popular types of Technical Support jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Technical Support Manager jobs?

Cities near Nepean, ON with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

HCA - Technical

Hamilton Health Sciences

Hamilton, ON • On-site

Full-time

Re-posted yesterday

Job description

As a member of the healthcare team, supports patient care through equipment and supply management, maintenance of a clean, safe environment and participation in selected patient care activities. The HCA provides unit support to patients, families and those providing service and/or care. Functions according to the job description for Technical Healthcare Aides in the Operating Room.

1. Grade 12 high school graduate diploma or equivalent
2. Current Certificate in CPR/BCLS
3. Completed CSAO Techniques course
4. Minimum 2 years technical experience in a similar role (the handling and care of delicate equipment) within a healthcare environment
5. Demonstrated experience maintaining and stocking materials and supplies (sterile/unsterile)
6. Knowledge and skill in using computers (Microsoft Office)
7. Working knowledge of Universal Precautions and WHMIS
8. Demonstrated effective communication (verbal and written), interpersonal, collaboration and teamwork skills
9. Demonstrated initiative and judgment appropriate for the position
10. Ability to read and write English proficiently
11. Ability to accept assigned or delegated functions, set priorities and organize work accordingly
12. Ability to lift using appropriate lifting techniques and bend, push and pull using good body techniques

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