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Technical Support Manager Jobs in Goderich, ON (NOW HIRING)

Workforce Coordinator

Goderich, ON · On-site

CA$55K - CA$65K/yr

Collaborating with project managers and stakeholders to understand resource needs * Conducting ... technical developments, and supports reliability programs that are valued by clients and employees.

... or technical issues to the Customer Service Manager. Respond to EAS Alerts and Complete ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Goderich, ON are hiring for Technical Support Manager jobs?

Cities near Goderich, ON with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Goderich, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.

Senior Transit Project Manager

R.J. Burnside & Associates Limited

Wingham, ON • Hybrid

CA$150K - CA$185K/yr

Full-time

Retirement

Re-posted 25 days ago


Job description

At Burnside the difference is our people.  Our employees are our greatest asset and by encouraging continuous growth and supporting personal development our organization benefits from the increased skill and leadership capacity that results. 

We are seeking a Senior Project Manager to join our Transit Group, responsible for delivering complex public-sector transit and rail infrastructure projects. This role is well suited to an experienced professional who thrives in multi-disciplinary environments, builds trusted client relationships, and guides teams through the full project lifecycle — from early planning through construction and commissioning.

Our Transit Group is actively involved in a wide range of initiatives, including new and redeveloped transit stations, rail corridor improvements, parking expansions, environmental assessments, large-scale design-build opportunities, and other complex transit programs. Project Managers with experience across broader municipal infrastructure projects are also encouraged to apply.

You will work collaboratively with Project Managers and Engineers under the direction of the Senior Vice President – Transit, contributing to strategic growth while ensuring consistent, high-quality project delivery.

Key Responsibilities & Accountabilities

  • Provide project and client management for transit-related public sector assignments.
  • Lead and coordinate proposal preparation, including technical approach, resourcing, and fee development.
  • Develop, monitor, and control project budgets, schedules, and risk registers.
  • Facilitate and manage approvals with commenting agencies and stakeholders.
  • Direct and coordinate the preparation of design drawings and technical documentation for transit facilities and infrastructure.
  • Review and evaluate design submissions, cost estimates, and construction schedules from contractors, utilities, public agencies, and designers.
  • Ensure seamless project delivery across design, tender, and construction phases.
  • Support business development initiatives, helping grow the Transit practice and strengthen key client relationships.
  • Lead, mentor, and support staff through performance planning, coaching, and development.

Experience & Professional Credentials

  • 15+ years of experience delivering transit and/or rail infrastructure projects.
  • A diverse civil engineering background with demonstrated leadership on transit-related assignments.
  • Registered Professional Engineer (P.Eng.) for a minimum of 7 years.
  • PMP designation is an asset (or willingness/ability to obtain).
  • Experience working across infrastructure delivery models, including:
    • Design-Bid-Build (DBB)
    • Design-Build (DB)
    • P3 / AFP delivery models
  • Experience leading or supporting Municipal Class Environmental Assessments, Transit Project Assessment Process, or Rail Project Assessments is considered an asset.

Technical & Leadership Strengths

  • Strong multi-disciplinary knowledge of transit infrastructure, with the ability to provide strategic oversight.
  • Technical expertise in light rail, commuter or passenger rail systems, and/or BRT (Bus Rapid Transit), including interactions with municipal infrastructure and roadways.
  • Proven ability to lead complex teams, coordinate sub-consultants, and manage procurement, construction, and commissioning.
  • Excellent client management, facilitation, and communication skills.
  • A collaborative leadership style with a strong commitment to mentorship and team development.

 Salary Range: $150,000 - $185,000

The final compensation offered will be based on factors such as relevant experience, skills, internal equity, and market conditions.

Position Type: New Position

 Why Choose Burnside?

Are you interested in working for an employer with a 5-decade track record of building a great reputation both internally with their staff and externally with their clients? The Burnside team is a supportive group of colleagues that work together to provide value and service to our clients, while extending care to each other. We know that our employees are our greatest asset, and thus we strive to provide a positive work/life balance.

We offer:

  • A collaborative culture where friendship, honesty and respect are part of our core values and practices
  • Flexible working hours and office locations, including hybrid working opportunities
  • A competitive compensation and benefits package
  • RRSP company matching plan
  • Career growth and professional development opportunities
  • Potential for performance-driven bonusing
  • Active social committees
  • A welcoming, positive, and inclusive work environment

We are an equal opportunity employer committed to valuing diversity in the workplace and we welcome resumes from all qualified candidates. Burnside will provide reasonable accommodations to applicants with disabilities throughout the entire recruitment, assessment, and selection process, as required.  If you are a person with a disability and require an accommodation during these processes, please contact our Human Resources department.

Company Profile – More about us:

Founded in 1970, R.J. Burnside & Associates Limited is a growing values-driven employee-owned multidiscipline engineering and environmental consulting firm with over 450+ staff. Our consistent commitment towards investing in technology advancements and training, in addition to encouraging and promoting professional development, has enabled our firm to meet our ongoing and stated goal of continual improvement.

We actively seek to develop relationships with a broad and diversified client base in the Public, Private and Indigenous sectors. We work on a variety of projects throughout Canada, with 11 office locations in Ontario and one in Manitoba.

Burnside has expertise in many technical disciplines beyond our core civil engineering focus including air and noise, asset management, building sciences, environmental planning and ecology, GIS, hydrogeology, land development, landscape architecture, municipal drainage, solid waste, stormwater management, structures, transportation planning and design, water and wastewater and well drilling & diagnostics.

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