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Technical Support Manager Jobs in Naperville, IL

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Technical Support Engineer

Chicago, IL · Hybrid

Begin a personal growth tracker document (or Individual Development Plan) with your manager for ... of technical support experience. * Understanding of Web dev basics (HTML, Javascript, CSS), Git ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

The manager establishes a scalable support model that protects system uptime and the client experience. The role partners across Client Support, Installation Services, Advanced Technical Support ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

The manager establishes a scalable support model that protects system uptime and the client experience. The role partners across Client Support, Installation Services, Advanced Technical Support ...

NVENIA

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

Duravant

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Flywire

Technical Support Engineer II

Chicago, IL

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Flywire

Technical Support Engineer II

Chicago, IL

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Naperville, IL

Technical Support Manager information

See Naperville, IL salary details

$29.5K

$85.8K

$147.3K

How much do technical support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support manager in Naperville, IL is $85,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $103,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Naperville, IL?

The most popular types of Technical Support jobs in Naperville, IL are:

What are popular job titles related to Technical Support Manager jobs in Naperville, IL?

For Technical Support Manager jobs in Naperville, IL, the most frequently searched job titles are:

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The top searched job categories for Technical Support Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Technical Support Manager jobs?

Cities near Naperville, IL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,785 per year, or $41.2 per hour.

Technical Support Specialist

Schedule Engine

Chicago, IL

Full-time

Re-posted 6 days ago

Job description

About Schedule Engine
Do you want to reinvent a trillion-dollar industry?

Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. 

Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology.

Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week.

About the Job
Schedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences.

As a technical support specialist, you love being the front-line contact and #1 support for our clients.

You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client’s friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine.

While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours.
Key Responsibilities
  • Support clients throughout their lifecycle with Schedule Engine.
  • Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles. 
  • Work with production computer servers and workstations.
  • Document and maintain client records, particularly with regards to support requests.
  • Understand client use cases and provide expertise on how Schedule Engine can be leveraged to meet and exceed their goals.
  • Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer.
  • Document development tasks/bugs and share requirements and for the development/product team.
  • Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload.
About You
  • Strong verbal and written communication skills. 
  • Exceptional presentation and facilitation skills. 
  • High level of attention to detail and process minded. 
  • Ability to be assertive, proactive and self-motivated. 
  • Creative problem-solving skills. 
  • Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role. 
  • Expertise with databases, networks, and operating systems. 
  • Fundamental business knowledge that helps you better understand our clients’ needs and our business priorities.  
Specific Requirements
  • Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML
  • Proven customer support, client service, or direct client-facing experience and skill. 
  • Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires. 
  • Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed.  
  • Familiarity with CRM systems and practices. 
  • Customer-oriented, with an ability to adapt and respond to different personalities. 
  • Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively. 
  • Completed 2+ years of college or university (BA preferred). 
  • *Bonus points if you have experience in the home services space. 
Why work with us?
Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees.

Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.