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Technical Support Manager Jobs in Modesto, CA (NOW HIRING)

FM Industries

Engineer, Sustaining

Livermore, CA · On-site

$100K - $145K/yr

Responsible for the ongoing technical support, continuous improvement, and lifecycle management of released products and manufacturing processes. This position works closely with Operations, Quality ...

New

ICONMA

Fleet Support Analyst

Atwater, CA · On-site

Job Summary : ICONMA is seeking a Fleet Support Analyst for their client, an AV Manufacturing ... management teams. Qualifications : Required : • Minimum 2 years of experience in technical ...

American Advanced Management

IT Technician

Modesto, CA · On-site

Provide technical support to users with the help of support desk and network team. * Assist network ... Management of computer labs, installing any software needed for each quarter and/or special events.

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Modesto, CA

Technical Support Manager information

See Modesto, CA salary details

$31.1K

$90.6K

$155.6K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Modesto, CA is $90,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $109,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Modesto, CA? The most popular types of Technical Support jobs in Modesto, CA are:
What job categories do people searching Technical Support Manager jobs in Modesto, CA look for? The top searched job categories for Technical Support Manager jobs in Modesto, CA are:
What cities near Modesto, CA are hiring for Technical Support Manager jobs? Cities near Modesto, CA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Modesto, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,639 per year, or $43.6 per hour.

Manager, Financial Systems & Processes - Modesto, CA

Save Mart Companies

Modesto, CA • On-site

Full-time

Posted 29 days ago

Save Mart rating

4.3

Company rating: 4.3 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

116th of 122 rated grocery stores

Job description

Job Summary:

The Manager, Financial Systems and Processes serves as the strategic technology and analytics leader within the Finance organization, responsible for optimizing & enhancing financial systems, automating processes, and delivering business intelligence solutions that drive data-driven decision-making. This role bridges the gap between Finance, IT, and business operations by translating business requirements into technical solutions, managing financial system implementations and enhancements, and creating powerful analytics and reporting capabilities.

The Manager oversees the financial technology stack including ERP systems, financial planning platforms, business intelligence tools, and reporting solutions, while driving continuous improvement through process automation, data integration, and advanced analytics. This position plays a critical role in enabling Finance, Operations, Merchandizing, and other teams to operate efficiently, provide timely insights, and support strategic business objectives through technology and data. The Manager will be a people leader, leading and coaching a team.

Responsibilities:

  • Business Intelligence & Analytics
    • Design, develop, and maintain executive dashboards and business intelligence reports
    • Create financial and operational KPI scorecards for executive leadership and Board
    • Build self-service analytics capabilities enabling business users to access insights independently
    • Develop automated reporting solutions reducing manual effort and improving accuracy
    • Analyze large datasets to identify trends, anomalies, and opportunities
    • Create data visualizations that tell compelling stories and drive action
    • Design and implement predictive analytics and forecasting models
    • Establish data governance standards for reporting definitions and methodologies
    • Maintain report library and documentation of data sources and business logic
  • Financial Systems Management & Optimization
    • Serve as primary Finance owner/administrator for financial systems including ERP, EPM, consolidation, and reporting platforms
    • Manage system configurations, user access, security roles, and permissions for financial applications
    • Partner with IT on system maintenance, upgrades, patches, and technical support
    • Lead or participate in financial system implementations, migrations, and major upgrades
    • Evaluate new financial technologies and recommend solutions to enhance capabilities
    • Troubleshoot system issues and coordinate resolution with IT and vendors
    • Maintain system documentation including process flows, user guides, and training materials
    • Ensure system integration and data integrity across financial and operational platforms
    • Monitor system performance, identify bottlenecks, and implement optimization solutions
    • Manage relationships with software vendors and external consultants
  • Process Improvement & Automation
    • Lead continuous improvement initiatives to streamline financial processes and increase efficiency
    • Identify automation opportunities across financial close, reporting, planning, and analysis
    • Design and optimize month-end close processes and reporting cycles
    • Develop automated data validation and reconciliation processes
    • Create workflow automation for approvals, notifications, and routing
    • Eliminate manual data manipulation and spreadsheet-based processes
    • Standardize processes and reporting templates across organization
    • Document process improvements and maintain standard operating procedures
    • Measure and track efficiency gains and time savings from automation initiatives
  • Data Management & Integration
    • Design and maintain data architecture supporting financial reporting and analysis
    • Ensure data quality, consistency, and integrity across systems
    • Create and maintain data warehouse or data mart for financial and operational data
    • Build data integration between ERP, planning, BI, and operational systems
    • Establish master data management practices for chart of accounts, cost centers, and dimensions
    • Develop data dictionaries and business glossaries
    • Monitor data pipelines and troubleshoot integration issues
    • Implement data validation rules and exception reporting
    • Partner with IT on database management and performance optimization

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