ZipRecruiter

Log In

1

Technical Support Manager Jobs in Merrick, NY (NOW HIRING)

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

GoNetspeed

Technical Support Technician

Manhattan, NY · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Blacksmith Software Inc

Technical Support Engineer

New York, NY · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... we manage ourselves. * We've raised $13.5M across Seed and Series A, led by Google Ventures (GV ... Supporting customers on a highly technical product. * Ideally you've worked with large scale ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

JetBlue Airways

Technical Support Controller

Queens, NY · On-site

  • Medical

  • Life

  • Retirement

Prioritize and manage technical alerts and discrepancies, documenting disposition (Actioned ... Lead and support aircraft recovery efforts, including hard AOG events and field response when ...

New

Garda Capital Partners

Technical Support Analyst

New York, NY · On-site

$90K - $115K/yr

  • Medical

  • Retirement

Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain ...

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Manage ticket queues with attention to SLAs, priority tiers, and customer impact * Contribute to ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Yochana

FSO Technical Support

Manhattan, NY · On-site

$41K - $51K/yr

Persona management, application access, device enrolment, OS maintenance and Device Firmware ... user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Merrick, NY

Technical Support Manager information

See Merrick, NY salary details

$30.2K

$88K

$151K

How much do technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical support manager in Merrick, NY is $87,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $106,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What cities near Merrick, NY are hiring for Technical Support Manager jobs?

Cities near Merrick, NY with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Merrick, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,971 per year, or $42.3 per hour.

Technical Support Specialist

Wurtec Inc.

Long Island City, NY • On-site

Full-time

Re-posted 14 days ago

Job description

Position Title: Technical Support Specialist
FLSA Status: Non-Exempt
Job Type: Full time
Travel: 20% or less
Reports to: Technical Support Supervisor
Supervises: None
Who We Are:
Wurtec is a global organization that specializes in elevators and the people who use them. We operate on a strong set of Core Values that include being Dedicated, Ambitious, Hardworking, Willing to Accept Responsibility, and Integrity. As the leading tool and components supplier to the vertical transportation industry, we empower professionals in the field to work more safely, quickly, and efficiently. As a manufacturer of residential and commercial elevator systems, we provide passengers with the smoothest, safest ride available. Our products are on the front lines of elevator construction worldwide – and our people are known throughout the industry for talent, dedication, and superior customer service.
Position Summary:
Wurtec’s Technical Support Specialist provides complex technical support to customers via email, phone, or other methods. Must be able to obtain a deep understanding of the organization's products and services. Relies on experience and judgement to plan and accomplish goals.
Essential Duties include but are not limited to:
  • Promotes and demonstrates Wurtec’s core values (dedicated, hardworking, ambitious, willing to accept responsibility, and integrity).
  • Provide the highest level of internal and external customer service.
  • Provide timely, high-level support on customer issues.
  • Keeps current customer support software (Freshdesk).
  • Diagnose and resolve client issues that require in-depth knowledge of the functionality of the product.
  • Work with the engineering and sales team to develop, design, and propose solutions to meet reliability and serviceability needs for customers.
  • Analyzes warranty data to identify high failure rate components/systems.
  • Develops support documents and works with quality control on technical/quality bulletins.
  • Creates RMAs to authorize return of failed product for evaluation.
  • Addresses customer complaints and implements continuous improvement initiatives.
  • Full-time/in-person attendance is an essential function of this job.
  • All other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Technical Skills:
  • Strong computer skills, data entry, and Microsoft Office.
  • Ability to understand and troubleshoot complex systems having multiple interdependent variables (i.e. Elevator Systems).
  • Aptitude for learning company ERP, Epicor.
  • Strong presentation skills.
  • Electrical/controller knowledge a plus.
  • Elevator code knowledge a plus.
  • Knowledge of data manipulation Queries/Pivot tables.
  • Ability to read and interpret engineering prints/schematics and documents.
  • Ability to assist with inquiries or complaints from customers and regulatory agencies.
Behavioral Skills:
  • Detail oriented, flexible, and exhibit effective prioritization and multi-tasking skills in a fast-paced environment.
  • Proficient verbal and written communication skills.
  • Works effectively both independently and as a team.
  • Utilizes creative thinking skills to identify problems and develop solutions.
  • Works in a time effective manner and follows systematic approaches and conducts appropriate follow-up.
  • Service and detail oriented.
  • Can take directions and provide back-up support where needed.
Education amp; Experience
  • 1 year of experience in the elevator industry (preferred)
  • High School Diploma or GED
  • Associate or bachelor’s degree in engineering, IT, or similar (preferred)
Work Environment:
This role primarily operates in an office environment/job site, sedentary in nature. Sitting for long periods of time, standing, occasionally lifting up to 40lbs., and communicating is often necessary in carrying out job duties. This position requires near visual acuity, and the ability to hear, understand, and distinguish speech. This role is not eligible to be considered for full-time hybrid or full-time remote work.

Apply