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Technical Support Manager Jobs in Meridian, ID (NOW HIRING)

CBH Homes

Technical Support Analyst

Meridian, ID · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure ... Help manage the hardware lifecycle-imaging laptops, setting up workstations, and assisting with ...

Dassault Aviation

COMMAND CENTER TECHNICAL REP

Boise, ID · On-site

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Our Team as a Falcon Jet Technical Support Specialist! Are you passionate about aviation and ... Data Management: Submit owner information changes and maintain familiarity with electronic ...

Apple

US-Technical Specialist

Boise, ID · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Meridian, ID

Technical Support Manager information

See Meridian, ID salary details

$28.6K

$83.3K

$143K

How much do technical support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support manager in Meridian, ID is $83,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $100,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

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What cities near Meridian, ID are hiring for Technical Support Manager jobs?

Cities near Meridian, ID with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Meridian, ID as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,014 per year, or $38.9 per hour.

Technical support specialist

Progressive Technology Solutions

Boise, ID

Contractor

Re-posted 15 days ago

Job description

Job Description
  • We are seeking a technical support specialist with a proven track record of delivering excellent customer service.
  • This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email).
  • You will be supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
  • This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
    Qualifications

    Skills Required:

    • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
    • We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
    • This is not an entry level position and requires 2+ years of applicable experience.
    • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
    • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
    • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
    • Prior experience within a care center / remote support center managing service events via a ticketing system.
    • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
    • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

    Desired Skills:

    • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
    • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
    • Exposure to different media / substrate types, car wraps, banners, commercial prints
    • Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
    • Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles.
    • Product specific training will be provided to those with the appropriate background to excel in this role.
    • This position for the right candidate has potential for advancement and longevity.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Apply