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Technical Support Jobs in Meridian, ID (NOW HIRING)

CBH Homes

Technical Support Analyst

Meridian, ID · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You'll jump between projects, troubleshoot tech challenges, and ...

ConfigUSA

Junior end-user technical support

Boise, ID · On-site

Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment). * 2+ years providing end-user technical support preferred * A ...

Dassault Aviation

COMMAND CENTER TECHNICAL REP

Boise, ID · On-site

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Our Team as a Falcon Jet Technical Support Specialist! Are you passionate about aviation and ready to make a real impact? We are seeking a dedicated Falcon Jet Technical Support Specialist to ...

Apple

US-Technical Specialist

Boise, ID · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

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All JobsTechnical Support JobsTechnical Support Jobs in Meridian, ID

Technical Support information

See Meridian, ID salary details

$13

$25

$43

How much do technical support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support in Meridian, ID is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Meridian, ID?

The most popular types of Technical Support jobs in Meridian, ID are:

What job categories do people searching Technical Support jobs in Meridian, ID look for?

The top searched job categories for Technical Support jobs in Meridian, ID are:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Meridian, ID as of July 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $52,523 per year, or $25.3 per hour.

Technical support specialist

Progressive Technology Solutions

Boise, ID

Contractor

Re-posted 15 days ago

Job description

Job Description
  • We are seeking a technical support specialist with a proven track record of delivering excellent customer service.
  • This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email).
  • You will be supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
  • This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
    Qualifications

    Skills Required:

    • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
    • We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
    • This is not an entry level position and requires 2+ years of applicable experience.
    • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
    • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
    • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
    • Prior experience within a care center / remote support center managing service events via a ticketing system.
    • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
    • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

    Desired Skills:

    • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
    • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
    • Exposure to different media / substrate types, car wraps, banners, commercial prints
    • Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
    • Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles.
    • Product specific training will be provided to those with the appropriate background to excel in this role.
    • This position for the right candidate has potential for advancement and longevity.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Apply