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Technical Support Manager Jobs in Markham, ON (NOW HIRING)

Kalamuna

Senior Support Manager

Toronto, ON

$60K - $80K/hr

Work with the team to provide technical direction and strategy for support and retainer projects ... Manage releases and oversee deployments in partnership with the development team. * Lead continuous ...

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Technical Support Manager information

See Markham, ON salary details

$37.9K

$72.4K

$116.1K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Markham, ON is $72,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,843.00 and $83,370.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Markham, ON?

The most popular types of Technical Support jobs in Markham, ON are:

What cities near Markham, ON are hiring for Technical Support Manager jobs?

Cities near Markham, ON with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,388 per year, or $34.8 per hour.

System Technical Support L1

Geekplus America Inc

Thornhill, ON • On-site

Full-time

Posted 29 days ago

Job description

Role: System Technical Support L1

Location: Ontario, Canada


Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.


Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.



Job Requirements:
1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
2. Be responsible for Geek+ System and customers while providing quick responses and solutions
3. Record all events in SS ticket system
4. Be able to prioritize events and escalate issues according to the impact and severity
5. Assist Technical L2 Support in PROD issues
6. Assist Hardware Support and other teams in PROD issues.
7. Document and maintain system knowledge for internal team 


Job Qualification:
1. Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Be patient and be able to analyze situations at customer Sites
6. Self-driven, customer-focused, striving to achieve customer success