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Technical Support Manager Jobs in Markham, ON (NOW HIRING)

Jlp

Technical Support Partner

Cheltenham, ON · On-site

ABOUT THE ROLE As a Technical Support Partner, you'll be the first point of contact in delivering ... Please discuss this further with the hiring manager during your interview.

New

AVI-SPL

Rep, Technical Support

Markham, ON · On-site

This position requires excellent Customer Service, organizational, time management, and inter ... technical support of ProAV and Video Conferencing solutions. • Handle and respond to inbound ...

SIMMS

Technical Support Representative

Toronto, ON · On-site

We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking by allowing scheduled in-office time dedicated to ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

Manager, Technical Support Location: GTA, Ottawa or Vancouver Summary: We are seeking a highly skilled and technically proficient System Analyst - Technical Support to join our Technical support team.

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

Manager, Technical Support Location : GTA, Ottawa or Vancouver Summary : We are seeking a highly skilled and technically proficient System Analyst - Technical Support to join our Technical support ...

Ingrammicro

Sr AWS Technical Support Engineer

Mississauga, ON · Hybrid

CA$110K - CA$130K/yr

Monitor and Manage Support Cases: Oversee incoming AWS-related support issues from frontline agents ... Act as the senior technical authority to resolve complex issues internally, minimizing the need to ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Markham, ON

Technical Support Manager information

See Markham, ON salary details

$37.9K

$72.4K

$116.1K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Markham, ON is $72,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,843.00 and $83,370.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Markham, ON?

The most popular types of Technical Support jobs in Markham, ON are:

What cities near Markham, ON are hiring for Technical Support Manager jobs?

Cities near Markham, ON with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,388 per year, or $34.8 per hour.

Technical Support Partner

Jlp

Cheltenham, ON • On-site

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ABOUT THE ROLEAs a Technical Support Partner, you'll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for.
You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of 4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Key ResponsibilitiesIt is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include:- Offering exceptional customer service to our customers by showing empathy with their product related issue. - Keeping the customer up to date with product repairs. - Adhering to the business systems and processes to minimise loss and protect profitability.- Troubleshooting technical issues as a first point of resolution where possible. - Supporting the wider shop team with general shop-keeping tasks and customer service. Essential skills/experience you'll need- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders. - High level of product knowledge and expertise.- Technical support experience. Desirable skills/experience you may have- Experience in a customer facing retail environment.- Ability to troubleshoot product related issues.

Closing Date:

September 5, 2026


Pay:

28,400.00 - 34,400.00 Annual


Contract Type:

Permanent


Hours of Work:

Varied hours of part time work across two days to include early starts, late finishes, evenings on the weekends. Saturday 08:55 - 18:10 and Sunday 10:25 - 16:40. 13.75 hours per week.


Job Level:

Partnership Level 9

Where You'll Be Working:

Cheltenham (John Lewis & Partners), 123 High Street, Cheltenham, Gloucestershire, GL50 1DQABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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