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Technical Support Manager Jobs in Mapleton, UT (NOW HIRING)

Manage support tooling, vendors, and telephony and contact-center providers. What You Bring Must-Haves * 4+ years leading customer support or service organizations, including experience leading ...

Own agent performance management by monitoring telemetry and scorecards (quality, speed, escalation ... Own global support SLAs, coverage, and channel strategy across chat, email, and phone, including ...

Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms. * Manages incident response and root cause analysis for critical ...

Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms. * Manages incident response and root cause analysis for critical ...

Delivers expert‑level technical support and resolution for complex issues impacting enterprise container management platforms. * Manages incident response and root cause analysis for critical ...

... managed detection and response environment. * Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support. * Ability to ...

This position sits within Alianza's existing technical writing team within the Support Business ... Self-starter with the ability to manage multiple projects in a dynamic environment. Preferred ...

IT Systems Specialist

Provo, UT · On-site

$19 - $26/hr

... manage day-to-day technology needs across our locations. This position is responsible for employee technical support, computer setup, software installation, technology inventory, security cameras ...

IT Service Center Intern

Orem, UT · On-site

$13 - $17.50/hr

... line support. This includes solving technical issues and fulfilling service requests such as ... Request Fulfillment * Manage user requests for new software, hardware, and other IT-related ...

The Client Care Analyst is a frontline support engineer and provides technical assistance to our ... Provide timely, articulate, effective and substantive updates via our case management system ...

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Technical Support Manager information

See Mapleton, UT salary details

$27.8K

$81K

$139.1K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Mapleton, UT is $81,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Mapleton, UT are hiring for Technical Support Manager jobs?

Cities near Mapleton, UT with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Mapleton, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,046 per year, or $39 per hour.

Technical Director - Department of Dance (part-time, 28 hours/week)

Brigham Young University

Provo, UT

Part-time

Retirement

Posted 20 days ago


Brigham Young University rating

7.4

Company rating: 7.4 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

337th of 628 rated colleges and universities


Job description

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it an inspiring place to work.


Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.


Members of The Church of Jesus Christ of Latter-day Saints must hold and be worth to hold a current temple recommend.

Technical Director - Department of Dance (part-time, 28 hours/week)

The Associate Technical Director provides support for the creation and delivery of the Department of Dance performance program. This position coordinates the lighting, scenic, audio, visual, rigging, and special effects technical support for assigned department productions and tours. The Associate Technical Director assists with student learning through mentored live production experiences on CFAC stages, the Dance Performance Theatre, other campus venues, and tours.

What you'll do in this position:

Production Development

  • Coordinate with Artistic Directors, directors, designers, and production management to support the development and realization of scenery and props.
  • Evaluate designs and develop material and labor estimates while maximizing available financial resources.
  • Coordinate with designers throughout the production process to solve problems, improve products, and implement changes.
  • Supervise the purchasing, construction, painting, finishing, and installation of scenery and props, including hand props, furniture, furnishings, and set decorations.
  • Manage production budgets, materials, labor, and financial records.
  • Coordinate technical needs throughout construction, rehearsals, performances, and events.
  • Maintain production research, documentation, records, and archives.
  • Maintain a safe working environment through appropriate training, equipment maintenance, recordkeeping, and incident reporting.

Campus and Regional Performance Logistics

  • Develop relationships with performance-site managers and technical personnel to coordinate production needs and establish appropriate work parameters.
  • Coordinate load-in, technical support, load-out, and transportation for performances.
  • Supervise student employees and volunteer crews.
  • Ensure productions operate safely and effectively while maintaining the producing entity's vision, scope, and budget.

Tour Logistics

  • Provide technical direction and support during assigned domestic and international tours.
  • Coordinate with CFAC and department production shops to ensure equipment, props, and costumes are maintained and tour-ready.
  • Coordinate transportation, loading, and unloading of equipment, props, and costumes, including driving trucks for domestic tours as assigned.
  • Secure required permits, paperwork, and transportation documentation and ensure compliance with applicable trucking and equipment transportation regulations.

Teaching and Mentoring

  • Foster a culture of mentorship, experiential learning, and professional development for students through campus productions and university-sponsored tours.
  • Hire, train, and supervise student stage crews while ensuring compliance with university policies and procedures.

What qualifies you for this role:

Required:

  • A firm commitment to the mission of BYU.
  • Bachelor's Degree in technical theatre or related field and experience working in professional theatre, live entertainment, and/or touring productions
  • Demonstrated experience working with scenic and props designers
  • A demonstrated understanding of other production disciplines including but not limited to audio, video, rigging, and fabrication
  • The ideal candidate has skills in some of the following areas:
    • Woodworking, furniture building and repair, and metal working
    • Soft goods, sewing skills
    • Casting and molding, sculpting, and carving
    • Experience with small motors, mechanisms, and electronics
    • Scenic painting and finishing techniques
  • Experience with standard shop tools/equipment.
  • Ability to accurately estimate production costs and create and maintain budgets.
  • Ability to read and interpret working drawings and to disseminate that information clearly and effectively.
  • Ability to work long hours and manage an irregular schedule including weekends and holidays.
  • Training and understanding of safe working practices in the theatre
  • Clear understanding of the artistic process to collaborate with designers and directors.
  • Experience supervising and managing a team of student employees

Preferred:

  • Experience with Microsoft Office, Adobe Creative Suite, and AutoCAD or Vectorworks preferred.
  • Well-developed communication, organization, research, and time management skills.
  • Creative thinking and problem solving
  • Excellent interpersonal, teamwork, and diplomacy skills
  • Proven ability to work independently and collaboratively in a fast paced, rapidly changing environment.
  • Excellent verbal and written communications skills.
  • Exhibits a positive attitude with good communication and interpersonal skills

What we offer in return:

This position comes with fantastic benefits, including:

  • 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
  • Employee assistance program, available to the employee and all members of their household
  • May be eligible for tuition benefits after two years
  • Access to the library
  • Free on-campus parking
  • Free UTA passes for employees, spouses, and qualified dependents
  • Discounts at the BYU Store and for many events at BYU

Pay Grade: 51

Typical Starting Pay: $28.25 to $36.25 a hour

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.


Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!



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