Technical Support Manager Jobs in Manchester, NH

Overview

Who we are—

Essco Calibration, a Transcat company, is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Essco/Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay Range: $110,000 - $140,000

Position Summary

The Onsite Field Service Calibration Technical Manager is responsible for overseeing the operations of the Onsite Department, ensuring calibrations are completed accurately, safely, and in compliance with ISO/IEC 17025 and customer requirements. This role manages scheduling, resources, and documentation while providing technical guidance, supporting customer needs, and driving continuous improvement in quality, efficiency, and service delivery.

Responsibilities

• Oversee daily operations of the Onsite Department, including scheduling technicians, allocating resources, and ensuring readiness of equipment, supplies, and job packages.
• Ensure calibration processes are performed in compliance with Essco and customer procedures, with accurate and timely documentation of all data, results, and scope changes.
• Provide technical support, guidance, and mentorship to team members; foster knowledge sharing, recommend training and cross-training opportunities, and support workforce development.
• Collaborate with internal teams, including Lab, Quality, Sales, and Executive Management, to align goals, address customer needs, and pursue new business opportunities
• Promote effective communication, planning, and coordination within the department and across all stakeholders to drive efficiency, quality, and customer satisfaction.
• Respond to customer inquiries with professionalism, provide solutions, and ensure high levels of customer satisfaction while maintaining integrity and adherence to company policies.
• Continuously evaluate and recommend improvements to processes, techniques, and instrumentation to enhance productivity, quality, and cost-effectiveness.
• Maintain compliance with governing standards, company policies, and safety practices; proactively identify risks and implement corrective actions as needed.
• Lead or participate in team meetings and project initiatives, ensuring alignment with organizational goals and supporting department growth.
• Engage in ongoing professional development to stay current with industry best practices, technical advancements, and evolving customer needs.
• Model the Company’s values to influence others to perform in an aligned manner.
• Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression.
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Knowledge of regulations and industry standards for aerospace, life science, and military product lines, with a developed working knowledge of ISO/IEC 17025 requirements.
• Ability to apply statistical methods for evaluating measurement standards, analyzing processes, and recommending improvements to calibration methods, procedures, and instrumentation.
• Experience leading continuous improvement initiatives and applying strong analytical, critical-thinking, and problem-solving skills to identify issues and implement solutions.
• Proficiency with calibration management and enterprise software (e.g., IndySoft, MET/CAL, ACT, QuickBooks, Kaizen Software Solutions, and Microsoft Office applications preferred.
• Strong organizational and time management skills with the ability to prioritize tasks, coordinate projects, and meet deadlines while maintaining high-quality standards.
• Effective oral and written communication skills, with strong interpersonal abilities including active listening, teamwork, flexibility, professionalism, and a commitment to confidentiality and integrity.

Education and Experience

• Bachelor’s degree in engineering, or a related technical field; equivalent military and/or training may be considered.
• Minimum of 8 years of relevant experience in calibration and as a field technician, testing, or engineering within a commercial or military calibration laboratory.
• Demonstrated experience with root cause analysis and data analysis.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint); SharePoint and Teams experience preferred.
• Project management experience preferred, including planning, coordination, and oversight of technical projects.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position.

• While performing the duties of this job, employees may be required to sit, stand, walk, reach, and use hands and fingers for handling equipment and operating keyboards or office devices.
• Effective communication (talking, listening, hearing) and the ability to focus on detailed work for extended periods of time are essential
• The role may occasionally require lifting and moving objects up to 50 lbs.
• Work is performed in laboratory and office environments with routine use of computers, phones, and standard office equipment.
• Employees may be exposed to moving mechanical parts, pressurized cylinders, chemicals, or high-voltage equipment and must follow all safety procedures.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.