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Desktop Support Manager Jobs in Manchester, NH (NOW HIRING)

L3HHCM20

Desktop Support Technician

Londonderry, NH

$68K - $127K/yr

Desktop Support Technician Job Code: 40827 Job Location: Londonderry, NH Job Schedule: 9/80 ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

MSCCN

Desktop Support - Andover, MA

Andover, MA · On-site

$30K - $45K/yr

... Desktop Support in Andover, Massachusetts. In this role you would be a part of our growing ... Client Center (Tech Bar) Support * IT Service Management Updates * Other Client Support duties ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hooksett, NH · On-site

$35K - $47K/yr

Desktop Support Technician This role will be to provide overall hardware/software support to ... The position will assist in providing weekly reports, inventory management, and other ...

MatchPoint Solutions

Desktop Support Technician

Andover, MA · On-site

$20.50 - $26/hr

Desktop Support Technician Location: Andover, MA Duration: Long term Rate: $ 30 - 33/hr ... management (ticket updates and closure via ITSM tools) - IMAC support (Install, Move, Add, Change ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

... Support Windows desktops/laptops and perform break/fix repairs Perform laptop provisioning, imaging, deployment, and configuration Support onboarding activities and end-user setup Manage and update ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

... managing IT asset inventory, and delivering excellent customer service in an enterprise environment. Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Manchester, NH

Desktop Support Manager information

See Manchester, NH salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support manager in Manchester, NH is $35.28, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.88 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Manchester, NH? The most popular types of Desktop Support jobs in Manchester, NH are:
What are popular job titles related to Desktop Support Manager jobs in Manchester, NH? For Desktop Support Manager jobs in Manchester, NH, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Manchester, NH look for? The top searched job categories for Desktop Support Manager jobs in Manchester, NH are:
What cities near Manchester, NH are hiring for Desktop Support Manager jobs? Cities near Manchester, NH with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Manchester, NH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,383 per year, or $35.3 per hour.

Desktop Support in Andover, Massachusetts

Desktop & Depot Support

Andover, MA • On-site

$17 - $28/hr

Full-time

Medical, Retirement

Re-posted 13 days ago

Job description

Description:

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!


Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

  • Provide Workstation Software Break Fix support
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in Inventory Control
Requirements:
  • Must be within driving distance of Andover, Massachusetts, and be willing to work onsite.
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces
  • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

  • You are an excellent communicator in writing and speaking.
  • You have the ability to work independently but also value teamwork.
  • Your problem-solving skills are excellent.
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
  • You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.


More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers