ZipRecruiter

Log In

1

Technical Support Manager Jobs in Kitchener, ON (NOW HIRING)

Desjardins Group

IT Support, Technician

Burlington, ON · Remote

... technical incident management. You help keep IT equipment up and running, particularly through ... Support calls, chats and web ticket contact types from users * Resolve requests and incidents or ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate ...

SecuriBC (IBC Computers Brantford)

Be Seen First

MSP IT Administrator

Brantford, ON · On-site

CA$40K - CA$80K/mo

Position Summary The IT Administrator will provide technical support and systems administration for our managed clients. The successful candidate will work with Microsoft 365, Azure, Windows Server ...

Alquemy

Technical Lead

Burlington, ON

... and support of enterprise applications. This role provides technical leadership while remaining ... Manage application releases, deployments, and CI/CD processes. Troubleshoot production issues and ...

Arcticwolf

Director, Tech Leads

Waterloo, ON · On-site

... managed detection and response environment. * Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support. * Ability to ...

Actalent

Technical Writer

Cambridge, ON · Hybrid

The writer will support both decommissioning and refurbishment projects, ensuring all documentation ... Strong organizational skills to maintain structured document archives and manage multiple documents ...

eStorage

Technical Solution Coordinator

Kitchener, ON · Remote

Technical Solutions Manager (BESS) Location: Remote position within Canada Position Summary The Technical Solutions Coordinator supports the Technical Solutions Manager in administrating critical ...

Teledyne

Senior Technical Leader

Waterloo, ON

CA$114K - CA$152K/yr

Working hand-in-hand with the Project Manager, you will lead a team that may include sensor ... Experience providing customer with technical guidance with support from technical experts * Proven ...

Teledyne

Technical Leader

Waterloo, ON · On-site

CA$93K - CA$124K/yr

Identify, manage, and mitigate technical risks across the project lifecycle * Work closely with the ... Provide clear technical guidance to customers, supported by subjectmatter experts What you need

Targeted Talent

Technical Recruiter

Kitchener, ON · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

Targeted Talent

Technical Recruiter

Kitchener, ON · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

Teledyne

Technical Leader II

Waterloo, ON · On-site

CA$76K - CA$102K/yr

Working hand-in-hand with the Project Manager, you will lead a team that may include sensor ... Experience providing customer with technical guidance with support from technical experts * Proven ...

previous page

Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Kitchener, ON

Technical Support Manager information

See Kitchener, ON salary details

$37.3K

$71.3K

$114.3K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Kitchener, ON is $71,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,979.00 and $82,102.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Kitchener, ON? The most popular types of Technical Support jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Technical Support Manager jobs? Cities near Kitchener, ON with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $71,287 per year, or $34.3 per hour.

Manager, Applications Engineering

Avidbots

Kitchener, ON • On-site, Remote

Full-time

Re-posted yesterday

Job description

About this role:

Avidbots is seeking a passionate, self-driven Manager, Applications Engineering to lead our Applications Engineering team. The ideal candidate is an experienced engineering leader with a strong track record of bridging software development and real-world field applications. You have hands-on experience supporting production software at scale and excel at collaborating with cross-functional teams to deliver high-quality solutions.

If you thrive on solving complex technical challenges, working across teams, and driving issues to resolution in fast-paced environments, this role is for you. You will lead a team of Application Engineers to investigate field-reported robotic application issues, analyze robot usage behaviors, and lead engineering prototype trials. You will create impact by ensuring Avidbots' production software is optimally applied, sustained, and continuously improved across our growing global fleet of autonomous cleaning robots.

This position reports to the Senior Director, Software Engineering.


How you will make a difference:

  • Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance management
  • Lead the triage process and maintain backlog quality for robot software/system issues reported from the field and production
  • Work closely with Engineering to help analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvement
  • Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure that field and production issues are resolved in a timely manner
  • Work closely with engineering to conduct alpha and beta trials of new features across customer sites and verticals
  • Build a continuous improvement culture by leveraging AI tools, automating workflows, leading root cause analysis and team retrospectives
  • Communicate critical field issues to cross-functional stakeholders, conveying complex technical concepts to varying levels of the organization
  • Deliver internal training on robot systems applications and field best practices to technical support and other operations teams


Required Qualifications:

  • BSc. or graduate degree in Computer Science, Engineering, or equivalent
  • 5+ years of industry experience in Applications Engineering, Technical Support, or related
  • 3+ years of people leadership experience (managing Applications engineering or QA teams)
  • Strong background in troubleshooting and resolving complex, production-scale application issues
  • Demonstrated ability to critically analyze and make prioritization decisions in high-stakes, time-sensitive situations with minimal oversight
  • Proven success partnering cross-functionally to support new product and feature rollouts
  • Excellent verbal and written communication skills, able to explain complex technical concepts to both technical and non-technical stakeholders
  • Experience with robotics or autonomous systems, or a strong interest in the field
  • Enjoys working in small teams with big dreams

Preferred Qualifications:

  • Proficiency with Linux-based operating systems
  • Familiar with programming in C++, Python, and Bash scripting
  • Experience with incident and issue management via ticketing systems (Jira or similar) and collaboration tools (Confluence, Google Suite)
  • Experience with Robot Operating System (ROS)
  • Experience leading offshore or remote engineering teams
  • Passionate about mobile robotics

Apply