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Technical Support Manager Jobs in Kitchener, ON (NOW HIRING)

Liberty Staffing

IT Support Specialist

Guelph, ON

CA$75K/mo

Provide end-to-end technical support for all computer systems, servers, and networking hardware ... Manage the Microsoft 365 Admin Center, including user lifecycle management, license allocation, and ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Experience working in a customer support or technical support environment. * Excellent communication skills with the ability to build trust and manage customer expectations. * Strong analytical and ...

Arcticwolf

Director, Tech Leads

Waterloo, ON · On-site

... managed detection and response environment. * Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support. * Ability to ...

Teledyne

Senior Technical Leader

Waterloo, ON · On-site

CA$114K - CA$152K/yr

Working hand-in-hand with the Project Manager, you will lead a team that may include sensor ... Experience providing customer with technical guidance with support from technical experts * Proven ...

eStorage

Technical Solution Coordinator

Kitchener, ON · Remote

Technical Solutions Manager (BESS) Location: Remote position within Canada Position Summary The Technical Solutions Coordinator supports the Technical Solutions Manager in administrating critical ...

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Technical Support Manager information

See Kitchener, ON salary details

$37.3K

$71.3K

$114.3K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Kitchener, ON is $71,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,979.00 and $82,102.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Kitchener, ON?

The most popular types of Technical Support jobs in Kitchener, ON are:

What are popular job titles related to Technical Support Manager jobs in Kitchener, ON?

For Technical Support Manager jobs in Kitchener, ON, the most frequently searched job titles are:

What cities near Kitchener, ON are hiring for Technical Support Manager jobs?

Cities near Kitchener, ON with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $71,287 per year, or $34.3 per hour.

IT Support Specialist

Liberty Staffing

Guelph, ON

CA$75K/mo

Full-time

Re-posted 13 days ago

Job description

IT Support Specialist Current opening, PERM DIRECT HIRE starting salary: $75,000 per year Key Responsibilities Systems Network Support: Provide end-to-end technical support for all computer systems, servers, and networking hardware including switches, routers, firewalls, and access points. Site Support Travel: Travel to local office locations to perform hardware installations, network maintenance, and hands-on user support. M365 Administration: Manage the Microsoft 365 Admin Center, including user lifecycle management, license allocation, and troubleshooting Teams and SharePoint. Windows Server Administration: Manage Active Directory (users, groups, GPOs), monitor server health, and manage backups. Advanced Troubleshooting: Resolve escalated and complex hardware, software, and network failures (LAN/WAN) using systematic diagnostic methods. Being able to work with non-IT staff and explain issues in IT Neutral language would be a benefit. MS SQL Server Reporting: Execute and optimize SQL queries for data retrieval and generate technical reports. Automation Scripting: Develop and maintain PowerShell scripts to automate routine administrative tasks and system reporting. Project Management: This role will involve working on multiple projects to enhance PDI's IT and Operational departments. Requirements: Mobility: Must possess a valid driver's license and reliable transportation for travel between local sites. Troubleshooting Excellence: Superior analytical skills with a proactive approach to resolving enterprise-level failures. Networking Proficiency: Strong understanding of TCP/IP, DNS, DHCP, VLANs, switching technologies and VPNs. Technical Depth: 2-5 years of experience with Windows Server, Microsoft 365, and MS SQL Server. Certifications: CompTIA A+, Network+, or Microsoft Certified designations are highly preferred. Virtual Computing: Experience with Virtual Computing and Network Storage an asset. TMS: Experience with a Transportation Management System would be beneficial. Inventory Management: Experience with Inventory Management software/solutions would be an asset. AI: Experience with AI would be a great benefit. If you are interested in this position, please apply with a current resume to: Liberty Staffing Services 214 Speedvale Ave W, Unit 4 Guelph 519-823-9697 www.libertystaffing.ca Liberty Staffing Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Liberty Staffing Services. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.