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Technical Support Manager Jobs in Keyport, NJ (NOW HIRING)

Jonas Software

Technical Support 1

Manasquan, NJ · On-site

Incident Management & Triage : Serve as the first point of contact for technical inquiries via phone and email, managing the end-to-end lifecycle of support tickets to ensure timely resolution.

Braze

Technical Support Specialist

New York, NY · Hybrid

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Collaborating effectively with your own team members, Customer Success, Account Managers, Product ...

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

The Technical Support Generalist is responsible for providing technical support and setup for OATS ... M and Smartsheet. • Track assets and work orders in Salesforce. • Assist with general staff ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less Reports to: Technical Support Supervisor Supervises: None Who We Are: Wurtec is a global organization that ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79.50 - $106/hr

The Technical Support Engineer will handle work requests directly, or solicit assistance from the ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

New

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Braze

Technical Support Specialist

New York, NY · On-site

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management ...

Triomics

Technical Support Engineer

New York, NY · On-site

$125K - $150K/yr

Communicate with clinical users (research coordinators, tumor registrars, data managers) - provide clear status updates and honest ETAs in non-technical language * Build support infrastructure ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Keyport, NJ

Technical Support Manager information

See Keyport, NJ salary details

$30.5K

$88.7K

$152.3K

How much do technical support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support manager in Keyport, NJ is $88,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Keyport, NJ are hiring for Technical Support Manager jobs?

Cities near Keyport, NJ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Keyport, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,705 per year, or $42.6 per hour.

Technical Support 1

Jonas Software

Manasquan, NJ • On-site

Full-time

Retirement

Re-posted 18 days ago

Job description


Technical Support 1
Innovative Computer Solutions Inc - Jonas Software
Role: Hybrid
Location: Manasquan, NJ
Position Summary
We are seeking a highly motivated, Technical Support Representative to assist accounts using our Point-of-Sale system for Liquor Stores.
The position is ideal for friendly, customer-focused, self-motivated, patient, dependable individuals, who are looking to use the opportunity to grow within a great organization. Our highly reputable company offers career growth opportunities, a complete benefits package including 401k, a friendly team, and a great business casual working environment. Candidates with drive and perseverance will open the door for other opportunities within the organization.
Key Responsibilities
  • Incident Management & Triage: Serve as the first point of contact for technical inquiries via phone and email, managing the end-to-end lifecycle of support tickets to ensure timely resolution.
  • Peripheral & System Troubleshooting: Diagnose and resolve hardware connectivity issues involving printers, barcode scanners, and integrated payment terminals.
  • AI-Enhanced Problem Solving: Utilize modern AI productivity tools to interpret complex technical logs, assist in generating custom report queries, and streamline solution discovery.
  • Merchant Education: Lead remote training sessions to guide customers through core software functions, inventory management, and e-commerce platform fundamentals.
  • Feedback Loop: Collect and relay customer feedback to the R&D and development teams to help improve our products and services.
  • Documentation: Maintain detailed records of customer interactions in the CRM and contribute to the knowledge base by drafting clear "How-To" guides.
  • Strategic Escalation: Accurately document troubleshooting steps and identify when to escalate complex issues to senior technical teams after initial diagnostic efforts.

Required Skills & Qualifications
  • Technical Literacy & Expertise: Foundational knowledge of PC/Mac hardware and Windows environments. Includes basic networking concepts (connectivity, local IP configuration) and the functional skills to perform technical tasks at a high level of accomplishment.
  • Analytical Problem-Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers, looks beyond the obvious, and can identify hidden problems through honest analysis.
  • Operational Agility & Multi-tasking: Proven ability to multi-task and handle frequent interruptions while effectively "picking up where things left off."
  • Professional Communication: Exceptional verbal and written communication skills, including the ability to translate complex technical concepts into clear instructions for non-technical users.
  • Composure Under Pressure: Maintains a calm, steady, and professional approach during high-priority issues or "tough times." Serves as a settling influence in a crisis and does not become defensive or frustrated when challenged.
  • Customer Centricity: Dedicated to meeting the expectations of internal and external customers. Establishes trust and uses customer feedback to drive service improvements.
  • Growth Mindset & Learning: A "relentless and versatile learner" who quickly grasps the essence of new problems, enjoys the challenge of unfamiliar tasks, and seeks to advance through skill acquisition.
  • Organization & Time Management: Highly accurate, reliable, and well-organized. Effectively manages a personal case queue by concentrating efforts on critical priorities and eliminating roadblocks.
  • Interpersonal Skills: Patient, courteous, and tactful. Practices active listening, understands data before making judgments, and is sensitive to proper pacing and due process.
  • Innovation & Creativity: Ability to generate unique ideas and make connections between unrelated notions to add value during brainstorming and problem-solving.
  • Education & Experience: High School diploma or equivalent (Associate's degree or higher preferred). Previous help desk or customer-facing technical support experience is considered a significant plus.

Preferred Experience
  • Web & E-commerce Troubleshooting: Experience or interest in troubleshooting website functionality; focus on ecommerce platform support.
  • CRM & Tools: Familiarity with CRM software and an interest in utilizing emerging AI tools to improve workflow efficiency.

#LI-VL1
Business Unit:
Scheduled Weekly Hours:
40
Number of Openings Available:
0
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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