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Technical Support Manager Jobs in Keyport, NJ (NOW HIRING)

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Manage ticket queues with attention to SLAs, priority tiers, and customer impact * Contribute to ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

monday.com

Technical Support Specialist

New York, NY · On-site

$85K - $101K/yr

As part of the CX-TT organization, we're looking for a Technical Support Specialist who combines strong product knowledge with deep technical depth and strategic thinking. This individual can resolve ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Rain

Technical Support Analyst

New York, NY · On-site

$100K - $130K/yr

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ... Familiarity with support processes and case management best practices * Strong analytical and ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Call Center Representative (Technical Support) Location: Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is subject to ...

Pilot Fiber

Support Manager

New York, NY · On-site

$110K - $140K/yr

Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance ... Oversee the team's handling of non-technical customer issues, ensuring consistent, high-quality ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

Directly manage 1-2 mid-level Support Engineers, providing coaching, feedback, and career ... A technical background and the ability to communicate and collaborate with Product and Engineering ...

ABB

VFD Technical Support Specialist

NJ · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

ABB

VFD Technical Support Specialist

NY · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

MSD

Specialist, Technical Support

Rahway, NJ · On-site

$113K/yr

Provide technical expertise and operational support for automation and control systems through incident management, troubleshooting, root cause analysis, corrective actions, and continuous service ...

Merck & Co., Inc.

Specialist, Technical Support

Rahway, NJ · On-site

$113K/yr

Provide technical expertise and operational support for automation and control systems through incident management, troubleshooting, root cause analysis, corrective actions, and continuous service ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Keyport, NJ

Technical Support Manager information

See Keyport, NJ salary details

$30.5K

$88.7K

$152.3K

How much do technical support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support manager in Keyport, NJ is $88,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Keyport, NJ are hiring for Technical Support Manager jobs?

Cities near Keyport, NJ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Keyport, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,705 per year, or $42.6 per hour.

Technical Support Engineer

Wispr Flow

New York, NY • On-site

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Key responsibilities

  • Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision

  • Advocate for customers by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams

  • Investigate and triage bugs end-to-end, including reproducing issues, pulling logs, tracing root causes, and writing clear bug reports

Job description

About Wispr
We're building the first voice interface a billion people use every day.
Our first product, Flow, lets you talk instead of type anywhere on your computer or phone, and turns messy speech into polished text that is ready to send. It's scaled from $2M → $50M in ARR in under 12 months with millions of users and thousands of enterprise customers. How we think →
The team is still small enough that every person shapes what gets built.
About the Role
We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay. Every person who reaches out should come away feeling genuinely delighted, not just helped.
You'll be on the front lines solving real problems for Wispr Flow users while shaping how customers feel about our product in their inbox, in their app store reviews, and in every conversation they have about us. How our customers talk about Wispr matters deeply, and you'll play a direct role in earning that trust.
This isn't a role where someone hands you a script for every situation. You'll write your own, often with the help of AI. You'll need creativity, technical depth, and the judgment to know when a problem needs a workaround, when it needs a bug report, and when it needs you to build something entirely new to fix it.
What You'll Do
  • Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision
  • Deliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike
  • Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams
  • Stay close to customer sentiment across support channels, app store reviews, social media, and community forums. Understand how customers feel about Wispr and proactively address what shapes that perception
  • Investigate and triage bugs end-to-end: reproducing issues, pulling logs, tracing root causes, and writing clear bug reports that engineering can act on immediately
  • Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster
  • Manage ticket queues with attention to SLAs, priority tiers, and customer impact
  • Contribute to internal knowledge bases, support documentation, and process improvementsIdentify trends across tickets and translate them into actionable insights for product, engineering, and leadership
  • Collaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues

What We're Looking For
  • High agency: you see a problem and fix it without waiting for permission or a playbook, then you document what you found so the rest of the team can learn from it and build on it
  • AI-native workflow: you already use AI daily to move faster, write better, solve harder problems, and automate repetitive work; strong prompting skills are a must
  • Technical depth: you're comfortable reading logs, navigating developer tools, understanding APIs, and debugging software issues even if you're not writing production code
  • Pattern recognition: you spot the signal in the noise; when the same issue shows up three different ways, you connect the dots
  • Customer obsession: you believe every customer deserves an 11-star experience; you don't adjust your effort based on what someone pays
  • Clear communication: you write concise, accurate responses that respect the customer's time and technical level
  • Creative problem-solving: when the standard answer doesn't exist, you build one
  • Comfort with ambiguity: you don't just tolerate fast pivots and shifting priorities, you're genuinely excited by them. This is an early-stage startup where extreme flexibility isn't a nice-to-have, it's the job. Things move fast here and you should be able to not just keep up, but thrive because of it.

A note on experience: We care far more about how you think than where you've worked. If you've spent your career in hospitality, retail, teaching, or any other field where you learned to genuinely care for people, solve problems creatively, and stay composed when things get hectic, you might be exactly who we're looking for. Tools can be learned quickly; curiosity, customer instinct, and high agency can't be taught. If this role excites you but your resume doesn't look like a traditional tech support background, we'd still love to hear from you.
Nice to Have
  • Experience with support tooling like Pylon, Intercom, or Zendesk
  • Familiarity with Sentry, Linear, Notion, or similar engineering/ops tools
  • Background in Saas, developer tools, or AlExperience with Stripe billing or enterprise account management
  • You've built automations, internal tools, or workflows that made a support team more effective

Why Wispr
You'll join a small, high-impact team where your work directly shapes how customers experience our product and how they talk about it. Customer sentiment isn't a metric we check quarterly; it's something we actively build with every interaction. We move fast, we care deeply about craft, and we believe the best support engineers are some of the most important people in the company.
Logistics
Location. About 60% of the team is in San Francisco and the rest are remote, mostly US-based.
  • If you're in SF: you'll be in the office most days. We think the best work happens in person. Most of the team is here five days a week, and a few do three or four days depending on family or long commutes.
  • If you're remote: we're open to remote for some roles. We fly remote teammates to SF for three to four days a month.

Visa sponsorship. We sponsor visas: H1B, O1, EB1, L1, STEM + OPT, and more. We can't successfully sponsor for every role and every candidate, but if we make you an offer we'll make every reasonable effort, and we retain an immigration law firm to help.
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
  • Equity on employee-friendly terms, including extended exercise windows and a combination of ISOs and RSUs. Ask us for more details!
  • Health, dental and vision. We cover 100% of the premium on the Anthem Blue Cross Gold PPO, and 75% of premiums for dependents. (US only)
  • 401(k) with up to a 4% match. (US only)
  • Flexible time off and company holidays.
  • All meals in the office, plus commuter benefits and relocation reimbursement if you're moving to San Francisco.
  • A high-spec laptop, monitor, and a whisper-friendly microphone.
  • Regular team events and off-sites.
  • 16 weeks of paid parental leave (12 weeks for non-birthing parent). The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We're designing how humans interact with AI, which makes representation even more important, and we strive to include a range of diverse perspectives on our team.
We are committed to ensuring a fair and accessible interview process. If you need any accommodations or adjustments, please let us know.

Apply