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Technical Support Manager Jobs in Helper, UT (NOW HIRING)

Senior Controls Engineer

Price, UT

$87K - $115K/yr

Responsibilities include implementation, testing and startup of technical solutions created by ... to management and customers for work status updates. You Will: * Serve as a team member supporting ...

Controls Engineer

Price, UT · On-site

$75K - $97K/yr

Responsibilities include implementation, testing and startup of technical solutions created by ... to management and customers for work status updates. You Will: * Serve as a team member supporting ...

Operations Intern

Huntington, UT

$14 - $18.25/hr

... manager. As an Operations Intern, you will learn to support the processes of our company as it ... technical specifications, regulations, reports, and manuals. * Must have the ability to perform ...

... and support fleet and joint operations worldwide. Key Responsibilities Detonate and demolish ... management; regular integration with Special Operations, fleet units, and interagency partners ...

... and support fleet and joint operations worldwide. Key Responsibilities Detonate and demolish ... management; regular integration with Special Operations, fleet units, and interagency partners ...

Lead Medical Technologist

Price, UT · On-site

$67K - $91K/yr

Assists manager/supervisor with correlation, validation, verification, and troubleshooting ... Basic Life Support (BLS). More about Castleview Hospital Castleview Hospital is a 39-bed acute care ...

Lead Medical Technologist

Price, UT · On-site

$67K - $91K/yr

Assists manager/supervisor with correlation, validation, verification, and troubleshooting ... Basic Life Support (BLS). More about Castleview Hospital Castleview Hospital is a 39-bed acute care ...

... support one of the world's most capable aviation forces. They lead crews that fly and fight from ... As Naval Flight Officers, manage sensors, weapons, navigation, communications, and mission systems ...

Officer • Both Overview Surface Warfare Officers lead at sea by managing ship operations, combat ... Work Environment Sea tours aboard surface combatants and amphibious or support ships, with shore ...

EMT Skills Instructor

Price, UT · On-site

$16 - $21.25/hr

Overview The EMT Skills Instructor supports delivery of the psychomotor (hands-on) portion of the ... Excellent interpersonal, coaching, and technical feedback skills; commitment to upholding ...

EMT Skills Instructor

Price, UT

$16 - $21.25/hr

The EMT Skills Instructor supports delivery of the psychomotor (hands-on) portion of the Utah EMT ... Excellent interpersonal, coaching, and technical feedback skills; commitment to upholding ...

EMT Skills Instructor

Price, UT · On-site

$16 - $21.25/hr

Overview The EMT Skills Instructor supports delivery of the psychomotor (hands-on) portion of the ... Excellent interpersonal, coaching, and technical feedback skills; commitment to upholding ...

Landscaper III

Price, UT · On-site

$14.50 - $18/hr

This position also serves as a backup bus driver to support campus transportation operations as ... Four years of experience in the green industry; or an associate degree/technical training in a ...

Landscaper III

Price, UT

$14.50 - $18/hr

This position also serves as a backup bus driver to support campus transportation operations as ... Four years of experience in the green industry; or an associate degree/technical training in a ...

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Technical Support Manager information

See Helper, UT salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for technical support manager in Helper, UT is $79,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What cities near Helper, UT are hiring for Technical Support Manager jobs? Cities near Helper, UT with the most Technical Support Manager job openings:

$87K - $115K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago


Job description

At E Tech Group, joining our team means joining a group of passionate and forward-thinkingexperts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries.Our national and global scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site.   

We are seeking a Senior Controls Engineer who will be part of a growing business to support the design, deployment, testing, and maintenance of control system projects.  Responsibilities include implementation, testing and startup of technical solutions created by yourself or others.  To be successful, you must be an effective collaborator with customers and other associates to deliver the best solution and be willing and able to take direction from project management leaders. This position will require frequent updates to management and customers for work status updates.

 You Will: 

  • Serve as a team member supporting the execution of project work from design through implementation.
  • Develop/modify design documentation - drawing packages, method of procedures, sequence of operations, testing scripts.
  • Perform quality checks and bench testing of PLC, HMI, & SCADA programs.
  • Provide onsite and remote support commissioning system design changes.
  • Work with installation company to monitor progress, QA/QC installation, test procedures, document, and communicate with team progress observations.
  • Adapt to a flexible work schedule & travel, if necessary, to participate in the design, development, and start-up of control systems at the client's facility
  • Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates.

You Have: 

  • Bachelor's degree in engineering or equivalent experience.
  • 7+ years of experience in the control system industry.
  • Able to work independently on projects and tasks with a very organized and methodical approach
  • Understanding of control system network topologies
  • Instrumentation calibration / startup experience.
  • Experience commissioning in "live" environments. 
  • Willingness to travel 30-50% (mostly local with remote support)
  • A DNA comprised of collaboration and teamwork.

 You May Have: 

  • Experience with PLC or DDC controlled data center projects
  • Experience with AVEVA Wonderware, FactoryTalk View SE, OPC UA/DA, and A/B Rockwell or Schneider PLC's.
  • Experience Building Management & HVAC Control Systems

Benefits & Perks: 

  • 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry. 
  • Prompt enrollment into Medical, Dental, and Vision benefits. 
  • Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. 
  • Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you canadvance your career. As an E Tech associate, youcan unlock your greatest potential through challenges and opportunities. 

E Tech Group is an Equal Opportunity Employer.  Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law.  E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.