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Technical Support Manager Jobs in Helper, UT (NOW HIRING)

Lincoln Group

Mine Engineering Manager

Price, UT

$135K - $155K/yr

Mine Engineer Manager Location: Utah Work Schedule: Day Shift Compensation: $135,000- $155,000 ... Maintain communication protocols across Wood offices and provide technical support to construction ...

PacifiCorp

Predictive Maintenance Specialist

Huntington, UT · On-site

$19 - $26/hr

Provide technical support and direction for the Predictive Maintenance group members of the ... Create, maintain and manage relevant equipment historical data including operational performance ...

Great Clips

Assistant Salon Manager

Price, UT

$22 - $40/hr

Have a yearning to earn and a desire to support other stylists? Then let's talk! Maybe you're a ... Top-notch technical skills * Flexible and organized * Driven to achieve goals * Licensed to cut ...

Great Clips, Inc.

Salon Manager

Price, UT · On-site

$22 - $40/hr

Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more ... Top-notch technical skills * Flexible and organized * Driven to achieve goals * Licensed to cut ...

Great Clips

Salon Manager

Price, UT

$22 - $40/hr

Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more ... Top-notch technical skills * Flexible and organized * Driven to achieve goals * Licensed to cut ...

Great Clips, Inc.

Assistant Salon Manager

Price, UT · On-site

$22 - $40/hr

Have a yearning to earn and a desire to support other stylists? Then let's talk! Maybe you're a ... Top-notch technical skills * Flexible and organized * Driven to achieve goals * Licensed to cut ...

Great Clips

Assistant Salon Manager Price, Utah

Price, UT · On-site

$22 - $40/hr

Have a yearning to earn and a desire to support other stylists? Then let's talk! Maybe you're a ... Top-notch technical skills * Flexible and organized * Driven to achieve goals * Licensed to cut ...

Great Clips

Salon Manager Price, Utah

Price, UT · On-site

$22 - $40/hr

Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more ... Top-notch technical skills * Flexible and organized * Driven to achieve goals * Licensed to cut ...

Utah State University

Staff Assistant I

Price, UT · On-site

They will help manage day-to-day operations of the Mining program. Second, it will support the general operations of the School of Professional and Technical Education (PTE) on the USU Eastern campus ...

Utah State University

Staff Assistant I

Price, UT

They will help manage day-to-day operations of the Mining program. Second, it will support the general operations of the School of Professional and Technical Education (PTE) on the USU Eastern campus ...

Old Dominion Freight Line, Inc.

Java Developer III

Price, UT · On-site

$105K - $132K/yr

Under the leadership of the manager and technical lead, assist in leading the process of designing ... Provide on call support for production systems * Experience with database application development ...

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All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Helper, UT

Technical Support Manager information

See Helper, UT salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical support manager in Helper, UT is $79,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What cities near Helper, UT are hiring for Technical Support Manager jobs? Cities near Helper, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Mine Engineering Manager

Mine Engineering Manager

Lincoln Group

Price, UT

$135K - $155K/yr

Other

Posted 26 days ago

Job description

Job Description The Lincoln Group has partnered with a client in the coal mining industry, in search of a Mine Engineer Manager to join their team in Utah. Type of Hire: Direct Hire Title: Mine Engineer Manager Location: Utah Work Schedule: Day Shift Compensation: $135,000- $155,000 PRINCIPAL DUTIES: Develop or approve the Engineering Scope of Services and Work, ensuring project objectives are achieved. Manage engineering components of the Project Management Plan (PMP) and Procedures, assisting the Project Manager with timely preparation and implementation.

Authorize design criteria and engineering standards through the Project Manager. Define and ensure adherence to Project Design Basis and Principal Design Documents. Oversee Engineering Work Breakdown Structure (EWBS) and Work Packages, contributing to the overall Work Breakdown Structure (WBS).

Approve engineering design and cost budgets. Review and approve work plans, schedules, and engineering documentation. Ensure engineering work complies with HSSE standards, risk management, and the Quality Management System (QMS).

Ensure up-to-date permits, licenses, and regulatory approvals. Prevent the use of outdated documents. Ensure engineering deliverables meet quality and accuracy standards.

Track technical progress and productivity, and implement corrective actions as needed. Report issues to the Project Manager and contribute to project logs and instructions. Manage the Level 3 and Level 4 engineering schedules, and oversee fieldwork and cross-discipline coordination.

Delegate procurement tasks to engineering staff and manage procurement processes. Approve vendor documentation and coordinate procurement and contract technical packages. Maintain communication protocols across Wood offices and provide technical support to construction teams.

Organize and lead design reviews, chair meetings, and prepare progress reports. REQUIREMENTS Bachelor's or Master's Degree in Engineering from an accredited institution. Over 10 years of experience in multi-disciplinary engineering and management within a consulting environment, with a focus on the mining, minerals, or metals sectors.

Professional Engineer (P.E.) certification. Strong grasp of engineering management, quality control, human resources, financial, and administrative practices. Proven leadership skills with a knack for building relationships and effective delegation

Excellent skills in interpersonal communication, organization, motivation, team dynamics, problem-solving, and conflict resolution. Outstanding written and verbal communication and presentation abilities. Innovative mindset with the ability to engage both internal and external stakeholders.

Experience in mentoring engineers and designers, with a track record of providing technical leadership. #IND2 For IMMEDIATE CONSIDERATION, please apply immediately with your resume and availability to interview. They are scheduling interviews immediately and are ready to make an offer immediately.

About Lincoln Group Industrial Services: We are a woman-owned staffing firm specializing in Engineering and Light Industrial. We provide you with resources directly to achieve confidence in your workplace. We serve companies looking for a holistic talent solution.

First our website at www.lincolngrp.com.

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