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Technical Support Manager Jobs in Helper, UT (NOW HIRING)

IE Corp.

Technical Recruiter

Price, UT · On-site

The Technical Recruiter supports the execution of the company's recruiting strategy by managing candidate flow, conducting initial resume reviews and virtual interviews, and coordinating closely with ...

Lincoln Group

Mine Engineering Manager

Price, UT · On-site

$135K - $155K/yr

Mine Engineer Manager Location: Utah Work Schedule: Day Shift Compensation: $135,000- $155,000 ... Maintain communication protocols across Wood offices and provide technical support to construction ...

PacifiCorp

Supervising Chemist

Huntington, UT

Provides technical support and participates in solving complex and unique operating problems as ... Interprets results of laboratory activities to laboratory personnel, management, professional and ...

PacifiCorp

Supervising Chemist

Huntington, UT

Provides technical support and participates in solving complex and unique operating problems as ... Interprets results of laboratory activities to laboratory personnel, management, professional and ...

PacifiCorp

Supervising Chemist

Huntington, UT · On-site

Provides technical support and participates in solving complex and unique operating problems as ... Interprets results of laboratory activities to laboratory personnel, management, professional and ...

IE Corp.

Quality Inspector - Electrical

Price, UT · On-site

Effectively communicate technical information both verbally and in writing with assemblers, peers, engineers, supervisors and suppliers as needed. * Support the Quality Management System (QMS) in ...

CrossMed Healthcare

RN PACU

Price, UT · On-site

$1K - $2K/wk

... support staff) while maintaining a positive demeanor and professional appearance. * Technical ... Cognitive Demands - capable of managing frequent interactions with the public and customers and ...

E Tech Group

Controls Engineer

Price, UT · On-site

$75K - $97K/yr

Responsibilities include implementation, testing and startup of technical solutions created by ... to management and customers for work status updates. You Will: * Serve as a team member supporting ...

E Tech Group

Senior Controls Engineer

Price, UT · On-site

$87K - $115K/yr

Responsibilities include implementation, testing and startup of technical solutions created by ... to management and customers for work status updates. You Will: * Serve as a team member supporting ...

E Tech Group

Controls Engineer

Price, UT · On-site

$75K - $97K/yr

Responsibilities include implementation, testing and startup of technical solutions created by ... to management and customers for work status updates. You Will: * Serve as a team member supporting ...

E Tech Group

Senior Controls Engineer

Price, UT · On-site

$87K - $115K/yr

Responsibilities include implementation, testing and startup of technical solutions created by ... to management and customers for work status updates. You Will: * Serve as a team member supporting ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Helper, UT

Technical Support Manager information

See Helper, UT salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support manager in Helper, UT is $79,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What cities near Helper, UT are hiring for Technical Support Manager jobs? Cities near Helper, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you

Technical Recruiter

IE Corp.

Price, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Type
Full-time
Description
Intermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to virtually every industrial sector in North America. We provide custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries.
Reporting directly to the Director of Human Resources, we are currently seeking a Technical Recruiter, to be based at our Price, Utah facility. If interested, please apply at ie-corp.com/open-positions
Why you will love working at IE
You will love the challenging, interesting and varied work, and endless opportunities, but most importantly you will love working with a team of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world. To learn more about our company and our cutting-edge products, visit ie-corp.com
Job Description
Job Title: Recruiter
This is an On-Site position
Benefits:
  • Competitive salary
  • PTO (Paid Time Off)
  • Paid Holidays (10)
  • Medical and Dental Plans
  • Teladoc 24/7/365 Access to U.S. Board Certified doctors
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Supplemental Vision, Life, STD & LTD Insurance
  • 401K- Company match up to 6% of base salary.
  • Health Savings Account (HSA) with available company match up to $2000 based on family size.
  • Paid Parental Leave

Position Summary:
The Technical Recruiter supports the execution of the company's recruiting strategy by managing candidate flow, conducting initial resume reviews and virtual interviews, and coordinating closely with recruiters and hiring Directors to meet workforce needs. This role plays a key part in delivering a professional and engaging candidate experience while maintaining accurate data, reporting, and applicant tracking systems. The Associate Recruiter also assists with career fairs, onsite tours, and community outreach efforts, serving as a visible and positive representative of the organization.
Note: This is not an entry-level position. Recruiting, sales, or program coordination experience is required, compensation aligns with the scope of responsibility. Technical skills or experience with construction, electrical, or the trades is preferred.
Schedule: Monday - Friday 8:00 am - 4:30 pm
Essential Functions - Other Duties May Be Assigned.
  • Support the execution of the recruiting strategy in partnership with the HR Director and Recruiters to attract, engage, and hire qualified talent.
  • Assist in developing and posting job advertisements across social media, the company website, job boards, and other sourcing platforms in coordination with Marketing.
  • Accurately assess candidates for cultural, competency, and skill fit, quickly synthesizes candidate and hiring managers feedback and routinely pre-closes candidates to ensure high acceptance rates.
  • Coordinate and schedule interviews between candidates and hiring managers; ensure timely communication and follow-up.
  • Compile and summarize candidate feedback for Recruiters and hiring managers to support hiring decisions.
  • Schedule interviews with candidates to discuss and evaluate their background, experience, skills, and qualifications.
  • Participate in job fairs, plant tours, conferences, on-campus and other special hiring events.

Other Essential Duties
• Assists Recruiting team in responding to questions and issues regarding policies, procedures, and programs.
• Contributes to the development of the recruiting strategic objectives and assists in the execution of the resulting plans and objectives.
• Comply with ISO 9001 requirements.
DATE PREPARED: February 2026 INTERMOUNTAIN ELECTRONICS (IE)
Requirements
Knowledge, Skills and Abilities:
  • Associate Degree plus two to three years of recruiting or program building experience in a multiple location environment, or an equivalent combination of education and experience.
  • General understanding of employment law, including FMLA, WARN, OSHA, FLSA, and other applicable state and federal laws.
  • Thorough knowledge of MS Office software, ATS systems generally, and general technical savvy.
  • Demonstrated people management skills with an ability to proactively address future needs.
  • Ability to present and speak to diverse audiences and potential candidates.
  • Demonstrates a thorough understanding of business culture and how it contributes to effective recruiting and talent development strategies.
  • Strong background in recruiting & sales.
  • Able to work efficiently with a cross-functional team, managing multiple projects.
  • Strong written and verbal communication skills.
  • Bilingual in Spanish Preferred

Work Schedule: Must be able to work a 40-hour work week and additional time as required.
Disclaimer: An offer of employment with Intermountain Electronics is conditional upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.
Intermountain Electronics, Inc. is an Equal Opportunity Employer

About I&E

Sourced by ZipRecruiter

Industry

Computer and peripheral equipment manufacturing

Company size

11 - 50 Employees

Headquarters location

Ogdensburg, NJ, US

Year founded

1975

Social media

Twitter

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