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Technical Support Manager Jobs in Hamilton, ON (NOW HIRING)

Ksb

Technical Sales Support

Mississauga, ON

The Purpose Of Your Role As Application Engineer, you will support the growth in order intake and ... Time Management skills * Communication Skills * Technical Competence in Fluid Systems and ...

McKesson

Manager, Deskside Services

Mississauga, ON · On-site

The Technical Administration & Support Manager(M2)leads teams of supervisors responsible for delivering reliable, highquality technical support and administration services across McKesson ...

New

McKesson

Manager, Deskside Services

Mississauga, ON · On-site

The Technical Administration & Support Manager(M2)leads teams of supervisors responsible for delivering reliable, highquality technical support and administration services across McKesson ...

New

Hydro Ottawa

Technical Standards Engineer

Ottawa, ON · Hybrid

Support Operations in the development of standard work methods. * Administer technical documents ... Project Management skills considered an asset * Experience in Lean Six Sigma or other continuous ...

CarePartners

Personal Support Manager - RN/ RPN

Guelph, ON · Hybrid

CA$63K - CA$80K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Full-Time position. Hours of work will be ...

MAPEI Canada

Technical Representative

Brampton, ON

Under the responsibility of the Technical Services Manager, the person in this position is responsible for providing general technical support (while focusing on their respective product group ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Hamilton, ON

Technical Support Manager information

See Hamilton, ON salary details

$38.9K

$74.3K

$119.1K

How much do technical support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical support manager in Hamilton, ON is $74,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,332.00 and $85,554.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Hamilton, ON? The most popular types of Technical Support jobs in Hamilton, ON are:
What job categories do people searching Technical Support Manager jobs in Hamilton, ON look for? The top searched job categories for Technical Support Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Technical Support Manager jobs? Cities near Hamilton, ON with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 24% Part Time, 1% Temporary, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,284 per year, or $35.7 per hour.

Technical Support Agent (Electrical / Mechanical)

Engineering Search Firm Inc

Mississauga, ON • On-site

CA$60K - CA$65K/yr

Full-time

Re-posted 4 days ago

Job description

Working Hours: Monday – Friday, 8:00 AM – 5:00 PM
Salary: $60,000 – $65,000 CAD

  • Must be a Canadian Citizen or Permanent Resident (PR)

This role is ideal for a technically skilled professional who enjoys troubleshooting, problem-solving, and helping customers resolve complex equipment issues. You'll provide expert remote support to customers and field technicians while collaborating with Engineering, Sales, Product Development, and Quality teams to improve product performance and customer satisfaction.

If you're passionate about industrial equipment, customer service, and continuous improvement, we'd like to hear from you.

Key Responsibilities

  • Provide technical support to customers via phone, email, and occasional on-site visits
  • Troubleshoot and resolve electrical, mechanical, hydraulic, and control system issues on loading dock equipment
  • Guide customers and field technicians through diagnostic procedures and repair processes
  • Develop and maintain expert knowledge of company products, specifications, applications, and product updates
  • Provide technical guidance on installation, operation, maintenance, and repair procedures
  • Deliver clear, step-by-step troubleshooting instructions to ensure timely issue resolution
  • Collaborate with Engineering, Product Development, Sales, and Technical teams to investigate and resolve complex technical issues
  • Perform root-cause analysis using electrical schematics, wiring diagrams, multimeters, and other diagnostic tools
  • Review and validate control system orders against purchase orders, approval drawings, and technical documentation
  • Coordinate with Sales and Engineering to resolve technical discrepancies
  • Maintain accurate records of customer interactions, troubleshooting activities, and technical solutions using CRM software
  • Support warranty investigations and prepare internal approvals for warranty-related repairs
  • Prepare technical reports and communicate updates professionally across departments
  • Contribute to the continuous improvement of service documentation, technical manuals, and support processes

Qualifications

  • Completion of an Electrical Engineering Technician – Control Systems program or equivalent technical education
    • Experience supporting loading dock equipment or other industrial machinery
    • Strong knowledge of electrical, hydraulic, mechanical, and control systems
    • Excellent troubleshooting, diagnostic, and analytical skills
    • Strong customer service and communication skills
    • Ability to explain technical concepts clearly to customers and field technicians
    • Experience using CRM systems and technical support software
    • Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering documentation
    • Strong organizational skills with the ability to manage multiple priorities
    • Ability to work independently while collaborating effectively with cross-functional teams

  • Preferred Qualifications

    • Experience supporting loading dock equipment, lift equipment, or other material handling systems
    • Hands-on field service or maintenance experience with industrial equipment
    • Familiarity with PLC-controlled equipment and industrial control systems
    • Experience working in a manufacturing or industrial environment
    • Knowledge of applicable industry safety standards and regulations